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“Amazing”

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Chesford Grange - A QHotel
Ranked #1 of 7 Hotels in Kenilworth
Reviewed 17 November 2013

This hotel has the best of everything. It is placed in its own grounds with easy parking, but close to visitor attractions. The staff are excellent - with personalities of their own which give close attention to guests' needs and requirements. The hotel is roomy enough with space to relax with others or privately. The rooms are comfortable and have everything provided to a high standard.
THE FOOD EXCELLED! Corporate event, family stay, tourism, spa, romance...a treat for everyone if you stay here. An impressive stay that I shall remember for a long time to come as a great choice.

Room Tip: We were on the top floor and heard little in the way of noise. No real view, faced into a courtyard...
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  • Stayed: November 2013, travelled on business
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Thank troy t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKFox1, General Manager at Chesford Grange - A QHotel, responded to this reviewResponded 20 November 2013

Dear troy t

What a great headline and thanks for your equally great comments regarding the food, service and hotel facilities. You have also given us our favourite score of 5, thank you.

We look forward to welcoming you back again in the not too distant future.

Kind regards
Andrew Fox
General Manager

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1,172 - 1,178 of 2,181 reviews

Reviewed 15 November 2013

The events team staff tonight went above and beyond tonight! The hotel is spotless too - very clean. We deal with a lot of hotels and it takes a lot to impress us but we are really impressed! The staff were exceptional

  • Stayed: November 2013, travelled on business
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Thank charliebrown4309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKFox1, General Manager at Chesford Grange - A QHotel, responded to this reviewResponded 20 November 2013

Dear charliebrown4309

Many thanks for your great review and your praise for our friendly team. Thanks also for a top score of 5 and we hope to welcome you back again soon to experience the great service we are known for.

Kind regards
Andrew Fox
General Manager

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Reviewed 14 November 2013

My fiancé and I stayed here for 1 night as a birthday treat. The reception and bar staff were so professional and helpful.
The room was beautiful with excellent views. Staff recommended restaurants to try in kenilworth and we ended up eating at 'ego', which was perfect.
The only criticism I can make is that the pool was small and cold (which I appreciate they had boiler issues which they were working on) and the member of staff at reception in the leisure centre was a rude when I asked for a towel, as we weren't aware that we had to sign in. Obviously this is a common problem, so instead of being rude may I suggest putting a notice on the changing room doors to request all guests sign in at the reception desk.
Apart from that would definitely stay again and recommend to anyone else! Thank you for a lovely stay!

  • Stayed: November 2013
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Thank JacL224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKFox1, General Manager at Chesford Grange - A QHotel, responded to this reviewResponded 20 November 2013

Dear JacL

Thank you for your review and for giving us a top score of 5. I am delighted you had an enjoyable stay and would return despite the service you received in the leisure club. I can assure you this is not our usualy standard and has been addressed.

We very much look forward to welcoming you back again in the future.

Kind regards
Andrew Fox
General Manager

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Reviewed 11 November 2013

Stayed in this hotel with my wife for a Spa break package deal. The staff were well mannered and accommodating and the food was excellent (package included a 3 course dinner, buffet breakfast and lunch). Room was large and to good taste. Two things let it down for us slightly the first being the ridiculously uncomfortable bed, we rarely have sleep thanks to our very demanding children so was looking forward to some sleep, that didn't really happen. Finally this was sold as a Spa break where the deal included a 1 hour session for both us us, however due to staffing issues this resulted in only each receiving a 20 minute treatment and an additional treatment my wife booked was cancelled by them. Overall a good stay but let down by easily rectified issues.

  • Stayed: November 2013, travelled as a couple
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Thank Elizabeth O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKFox1, General Manager at Chesford Grange - A QHotel, responded to this reviewResponded 12 November 2013

Dear Elizabeth O

I am very sorry a couple of things lets us down during your spa break but you enjoyed the food and service from the team.

Unfortunately, we were unable to replace a member of the spa team at short notice but we have arranged an action plan to ensure this does not happen again. I hope you will give us another try in the future as this was a one off on this occasion.

Thanks again for your post and we hope to welcome you back again in the not too distant future.

Kind regards
Andrew Fox
General Manager

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Reviewed 11 November 2013

My wife and I recently spent two nights at this hotel, to use as a base to visit, particularly, Warwick and Stratford-upon-Avon.
It is a sizeable hotel and convention centre set in a very quiet countryside area. It has been extended several times from the central manor house, and now presents a very comfortable resting place. Our room was very quiet, as requested, beautifully decorated, and lacked nothing that we would have expected. The tea/coffee maker was appreciated, as always.
The buffet breakfast was substantial, and it would take a nit-picker to complain about the offerings. The dinner menu was varied and interesting, and quality was not lacking at all.
Overall, a thoroughly good professional and competent service from beginning to the end.
We would certainly return to this hotel if the need arose in the future.

  • Stayed: October 2013, travelled as a couple
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Thank AndrewHT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKFox1, General Manager at Chesford Grange - A QHotel, responded to this reviewResponded 12 November 2013

Dear Andrew HT

What a great review and you have summed up your stay brilliantly, I am pleased you enjoyed the hotel and the service and as you rightly say, we are a good base to visit all the attractions in Warwickshire.

I hope we have the pleasure of your company again soon.

Kind regards
Andrew Fox
General Manager

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Reviewed 11 November 2013

My husband and I stayed here for a short spa break. It was lovely. The staff were helpful and very welcoming. The rooms are comfortable and had everything you could require on a short stay.

The hotel decor has character. The grounds are picturesque.

The meals were tasty and the service was good.

Overall, would stay here again.

  • Stayed: April 2013, travelled as a couple
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Thank Mesbah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKFox1, General Manager at Chesford Grange - A QHotel, responded to this reviewResponded 12 November 2013

Dear Mesbah S

Thank you for your short but sweet review and I am delighted you had an enjoyable spa break at Chesford Grange. We hope to welcome you back soon.

Kind regards
Andrew Fox
General Manager

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Reviewed 10 November 2013

We stayed Mon - Thurs on a special offer of £185 for 3 nights bed and breakfast - extremely good value. Room was excellent, every convenience (no minibar tho). Bathroom very nicely fitted with a good shower (over the bath). The bed was wonderfully comfy. All the public areas were very nice and comfy, and although there were lots of people around, there was plenty of room in the bars and restaurant. Food was very good. All the staff were charming. We had a little problem in the restaurant - we waited for 35 minutes for our pudding, then when we asked for the bill we mentioned we hadn't in fact had them, but had been charged. They straight away offered them free of charge. There was also a mistake with an overcharge on the wine, and they immediately deducted the cost of my glass of wine without quibble. So, although there was a slight problem, it was quickly resolved to our satisfaction. We didn't use the spa, but looked in, and it all seemed very nice and clean. All in all we had a very nice stay, and would certainly visit again.

Room Tip: We had room 208 - ground floor twin. Excellent - refurbished. Very comfy beds, good shower.
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  • Stayed: October 2013, travelled as a couple
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Thank christinekelly07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKFox1, General Manager at Chesford Grange - A QHotel, responded to this reviewResponded 12 November 2013

Dear christinekelly07

Thank you for your comments and I am delighted you had an enjoyable stay with us and enjoyed the food and the service from our friendly team, and found the break excellent value for money.

We look forward to welcoming you back sometime in the future.

Kind regards
Andrew Fox
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chesford Grange - A QHotel

Address: Coventry Road | Chesford Bridge, Kenilworth CV8 2LD, England
Region: United Kingdom > England > Warwickshire > Kenilworth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Kenilworth
Price Range: £80 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Chesford Grange - A QHotel 4*
Number of rooms: 218
Official Description (provided by the hotel):
Chesford Grange is a unique hotel based in Warwickshire. The historic charm oozes from every corner, from it's red roofed turrets and Tudor style exterior to the majestic splendour that awaits you inside. The hotel is set within 17 acres of countryside which is ideal for team building or indeed a leisurely stroll. Even though you may feel a million miles away, the hotel is near the M40 and M69, and is just 5 miles from Warwick Castle and 13 miles from Birmingham Airport.The hotel is home to state of the art conference facilities. There are 13 conference and meeting rooms with a total capacity of up to 700 delegates. For relaxation on the night the hotel is home to a relaxing leisure and spa. ... more   less 
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Also Known As:
Chesford Grange - a q Hotel Kenilworth
Chesford Grange Kenilworth
Chesford Grange Hotel
Hotel Chesford Grange
Chesford Grange - A QHotel Kenilworth, Warwickshire

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