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Chesford Grange - A QHotel
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Reviews (2,298)
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1,222 - 1,227 of 2,298 reviews
Reviewed 23 February 2014

We were very impressed with our recent stay. The location is absolutely perfect being very close to Warwick, Leamington and Coventry. Also very central for travelling that bit further afield. We stayed in a superior double and, though the decor was a little quirky (all down to personal taste) we had a lovely river view, robes, a flat screen TV a huge, very comfortable bed and all the usuals. We both said it was one of the best nights sleep we'd had in a long time. He grounds the hotel is set in are vast and lovely for some country walks. The gym is small but more than adequate. Same goes for the pool. The heated loungers are fab! We didn't use the spa facilities but sure they would've met expectations. Though we didn't dine at the hotel in the evenings, the buffet breakfasts in the morning were fantastic! One of the best breakfasts we've had and you certainly get your money's worth! Cereals, fruits, yogurts, all the components of a full Eglish breakfast, pastries, toast and all the condiments and even a chefs special some mornings (pancakes and maple syrup yum!). Staff are very attentive and the river room is very tastefully decorated. Staff on check in were very good top and the express check out was a great idea to miss the morning rush! All in all a fab stay, would definitely recommend. We hope to be back again soon!

  • Stayed: February 2014, travelled as a couple
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Thank RossiAndShellyx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKFox1, General Manager at Chesford Grange - A QHotel, responded to this reviewResponded 25 February 2014

Dear RossiandShelly

Thank you for your review and I am really pleased that you enjoyed your stay with us at Chesford Grange. I will pass your feedback onto the team and we hope to have the pleasure of welcoming you back very soon.

Kind regards
Andrew Fox
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2014

Me and my wife stayed here for two nignts on a BBD offer. We upgraded to a Q star room which was lovely, very spacious, big comfy bed, amazing bathroom, and lots of little touches including a drinks package, fridge, sky tv etc. We also had an excellent view.
We had eaten dinner and breakfast on both days. The food was first class, very tasty and well presented. Staff in the Dining room were excellent there was lots of people there due to various events but this did not effect service in any way.
We both had massages at the Spa and the therapist Emily really very well trained and the treatments were once again excellent.
Staff here are second to none, they really go out of their way to make your stay at Chesford Grange pleasant and enjoyable, nothing is too much trouble if you need anything.
Considering how busy the Hotel was it was always kept clean and the service that was offered was first class!
Thank you Chesford Grange for a lovely relaxed stay at your Hotel - We will be back!

Room Tip: Q Star rooms are very nice
  • Stayed: February 2014, travelled as a couple
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Thank FATBUTFIT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKFox1, General Manager at Chesford Grange - A QHotel, responded to this reviewResponded 25 February 2014

Dear FATBUTFIT

Thanks for posting such a great review of your stay at Chesford Grange. Its brilliant to hear you had such an enjoyable stay and we hope to welcome you back again soon. Thanks also for the top score of 5.

Kind regards
Andrew Fox
General Manager

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Reviewed 20 February 2014

My best buddy and I don't get much fun time together since I had children, so she found an all-inclusive spa weekend at Chesford Grange Hotel in Kenilworth and we went from Thursday-Saturday.
I have fairly high expectations about 3 things in hotels: cleanliness, friendliness and attentiveness of staff and food, and I have to say this place wins hands down on virtually any hotel I've stayed in.
Examples:
- Small draught in the window was immediately looked at by a member of staff who offered us another room just across the hallway. He was so kind and concerned we may get too cold.
- Restaurant staff could not do enough for us. If they passed our table by they would quickly check everything was ok, and mean it.
- Free dessert (when we raved about the taste we had as part of the spa meal) and lovely service from the Head of the Bar.
- The laundry service was not available on a Friday night so a very kind member of staff insisted on taking them home after her shift (11pm) and doing it herself, bringing them back the next day (7am). She even ironed them. Unreal!

The pool facilities, spa and massage were lovely too. This may not be what some would call a 'luxury hotel' compared to others, but all in all this was incredible value for money and they really did take care of us. My best friend and I have nothing but great memories for our long-awaited mini adventure and we can't wait to book again.

Room Tip: I don't know, but I do know if you rang and asked, they'd give you an honest answer and try to fit your needs.
  • Stayed: January 2014, travelled with friends
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Thank JRHoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKFox1, General Manager at Chesford Grange - A QHotel, responded to this reviewResponded 21 February 2014

Dear JRHoll

I am delighted you and your friend were well looked after by the team during your spa break and you found it great value for money. I will pass your thanks onto the member of the reception team who helped you out and certainly ' went the extra mile'.

We hope to welcome you back again in the not too distant future.

Kind regards
Andrew Fox
General Manager

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Reviewed 20 February 2014

Stayed here with my wife for 2 nights to visit Warwick Castle. We frequently take short breaks and the one most common thing that in our experience lets so many hotels down is the level of service and staff attitudes. The staff at Chesford Grange could not have been more professional, and without exception were polite, cheerful and attentive - even staff we passed in the corridors smiled and said hello. At breakfast both days not only were we seated and tea/coffee served promptly, but non breakfast-bar items that needed ordering separately were cooked and delivered very quickly, even though the restaurant was quite busy. It was also appreciated that the breakfast bar was continually refreshed.

There don't appear to be any other places nearby to eat, but we didn't dine in the restaurant. Although the menu looks a little pricey, it is perhaps not overly priced compared to similar hotels . However, having eaten from the more reasonably priced bar menu on the first night, some items of which are on the restaurant menu anyway, we decided to do the same the second night as the food was good with reasonably sized portions. I would have appreciated the choice of a larger wine glass option (only 175ml glass offered), although the wine was expensive and I instead opted to enjoy the excellent choice of two real ales. However, since we stayed on a February promotional rate at only £72 including breakfast, the overall value for money was excellent.

Our superior room was all we expected and spacious. The only slight issue was that the matress was thin and overly hard.

Please pass on our thanks to all the staff for helping to make our stay enjoyable and for providing such a refreshingly high standard of service.

  • Stayed: February 2014, travelled as a couple
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Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKFox1, General Manager at Chesford Grange - A QHotel, responded to this reviewResponded 21 February 2014

Dear JohnE

What a great review and thank you for giving us a top score of 5, it gives the team a great boost to know we are getting it right and we hope to welcome you back again very soon.

*Look out for some great deals and offers on the QHotels website all year round at all 21 hotels.

Kind regards
Andrew Fox
General Manager

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Reviewed 20 February 2014

We stayed here on valentines night, overall stay was ok except for the three course evening meal. As vegetarians we had specified this when booking for our inclusive valentine break. We were very appalled to be then presented with a menu that that had the V options next to all the fish dishes!! A pescetarian doesn't eat meat but does eat fish..... A vegetarian DOES NOT eat fish and under the uk food guidelines "suitable for vegetarians" is NOT found on fish products. So we were appalled to see the V on the menu next to fish dishes. On commenting on this we were told the chef though vegetarians ate fish... Which then concerned me as to the other ingredients in my food! There were no V options next to the deserts so when asking if they were ok for us to eat, making sure gelatine was not an ingredient the waiter spoke to the chef who said he didn't it was an ingredient but couldn't say for sure?
Would not ever recommend eating there if you like to know what your eating!! 0/10

  • Stayed: February 2014
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Thank EssexCheese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKFox1, General Manager at Chesford Grange - A QHotel, responded to this reviewResponded 21 February 2014

Dear EssexCheese

I was most concerned to read your comments and apologise for the disappointment you experienced. Our Head Chef has been made aware of your comments and thanks again, for bringing this to our attention.

Kind regards
Andrew Fox
General Manager

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