Sunday 25\05\2014. Great location overlooking the Bancroft Gardens and a stone’s throw from the RSC Theatre and the Avon river this couldn’t really be much better.
fairly basic fish and chip shop with both takeaway ‘eat in’ area equipped with tiled floor, melamine tables and vinyl seats. Décor is reasonably light and inviting.
The ‘eat in’ system is rather chaotic and was explained in a rather fierce and irritated fashion by the woman behind the fryer. Orders are taken at the fryer and you have to take a ticket with the order number to a separate till for payment in advance. The order was ready in about ten minutes.
Order numbers are shouted out across the restaurant whereupon you have to go back to the fryer, break into the queue at the fryer and carry the plates back yourself through the queue and down steps to your table. The trays aren't big enough for two adult and two children’s plates’ at once so two journeys were necessary. I noticed that they did deliver to a party of older customers although if you have young children you are left to your own devices.
The tables and chairs were not that clean with remnants of food on surfaces and floor and the covering of the seats (in the front window) was cracked and tired. Chips were average rather bland and a little dry, the fish portion was not overly large. The batter was reasonably thin and not too greasy. Overall portion size was adequate but on the small side for this type of establishment in my experience.
No garnishes, e.g. lemon slices etc were provided so all in all a pretty basic offering.
Cutlery was cheap though clean although I noticed a poorly washed plate being loaded with coleslaw at the counter.
The overall cost was almost exactly £25 for two adult fish and chips, two children’s meals (four chicken nuggets with enough chips for a ten year old) and two bottles of apple juice, so not exactly cheap and cheerful. You have to pay extra for (catering brand) sachets of sauce.
Fish and chips are not challenging to produce one can reasonably expect a chip shop to be able to deliver a good standard as a matter of course therefore I can only judge this type of place on service and value for money. I would rate the service I experienced as poor or at least the mininum necessary. I didn’t appreciate the rather terse way the staff deal with customers,not just myself. Everything seems designed to make the life of the restaurateur easier rather than provide a pleasant experience for the customer.
Business is business but the overall impression here is of people soullessly making money rather than making an effort to produce good simple food and a pleasant experience. I personally won’t be going back again as it just wasn’t very nice.
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