We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Brilliant location, shame about the smell”
Review of The Arden Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
The Arden Hotel
Certificate of Excellence
Conwy, North Wales
Level Contributor
141 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Brilliant location, shame about the smell”
Reviewed 9 October 2011

Booked this hotel after seeing Trip Advisor reviews. Found the car park a little tricky to gain access to, managed after 2 attempts, you have to pass the hotel and go around the side.

Receptionist very helpful and we chose the Holly suite. Nice big room with seating area, kingsize bed, large bathroom with his and hers showers and sinks and separate loo. Mini fridge which was supposed to contain fresh milk (it didn't) and water. Shame no mini bar.

Went for a quick walk around Stratford and came back to make a reservation for dinner, friends we hadn't seen for 10 years were joining us and they'd driven down from Edinburgh. Found Restaurant Manager Anthony very offhand and were told we couldn't have a table at 8, but he might be able to find us one at 8.30. At over £300 a night would have liked to have eaten when I wanted to.

Went back to room to change - still no milk and noticed the most ghastly smell of sewerage coming from the wc. Advised reception who said we could move, but as we'd unpacked decided not to and just keep the door closed. Unfortunately the only decent light to get ready by was in there, so just had to grin and bear it.

Met friends at champagne bar and were told the cocktail menu would be limited and they couldn't open the shutters on the bar were a lot of the alcohol was kept! Eventually sat down to our table at 8.45 and were advised there would be a long wait for the starters as they were busy. Got them at 9.15 and them another long wait for our main course. The food was beautiful, but we didn't get our desserts till 10.30 and by then we were all shattered.

Went back to our room, it was very stuffy, as it is on the ground floor you are unable to open a window, the fan is constantly on in the bathroom, so a bit noisy and still the horrible smell. Realised the guests above us were early risers when we heard them walking about at 7.30am, when they emptied their bath it sounded like the pipe work was directly behind the bed....

Ordered Sunday Mail, got the Times and we had to pay for it......Breakfast nice and good to get a vegetarian option.

Did tell Receptionist thought for the price they really needed to sort out the wc....I'm sure some poor soul is being greeted with the smell as I write. No discount.

Despite all these niggles, it is a good hotel in a fantastic location and I would return, but plumbing needs sorting and more staff required in the kitchen.....

Room Tip: Don't book Holly until plumbing problem sorted. Take a first floor room if you like to open a w...
See more room tips
  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mat1lda1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,067 reviews from our community

Traveller rating
    714
    274
    65
    12
    2
See reviews for
120
697
26
73
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (253)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Greater London, United Kingdom
Level Contributor
114 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 7 October 2011

This hotel should be excellent but it wasn't. It has an excellent location opposite the RSC and the rooms have been updated. Ours was comfortable, with a king sized bed. We had dinner and as there were only a couple of other tables occupied, the service was ok. Food was tasty but as our main didn't come with potatoes we ordered dauphinoise potatoes and got a 1" cube. (I am not exaggerating). Fortunately we had ordered 2 portions! We should have ordered chips - then we would have got a small bowl. Breakfast next morning was chaotic. The dining room was full and the staff could not cope. I eventually had to go and get someone to take our order. I ordered poached eggs and mushrooms. I got 2 eggs swimming on the plate and ONE mushroom! It was really disappointing. We wanted a special night - we usually don't stay over when we go to Stratford. However we wont be rushing back to this hotel.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marshall04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 October 2011

We stayed at this hotel for one night in September and were delighted with the experience. The food was excellent as was the service. Reaching the room we had was a little like going through a rabbit warren but once there everything was first class. The room had obviously been updated recently with very modern fittings, that all worked and a clean and comfortable bed. We went to the theatre and all one had to do was cross the road. It couldn't have been nearer. The situation is also next to the centre of the town for shopping or soaking up the atmosphere.

Room Tip: Ask for one with a view of the river.
See more room tips
  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LondonAlfresco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
worcester uk
Level Contributor
56 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 27 September 2011

We stayed at the Arden for one night at the end of September , having arrived early the room was not ready so we explored Stratford for a short while. Upon return the room again wasn't ready however we were up graded , so a pleasent surprise.
The hotel has had a complete re furbishment and is very modern , clean and the staff very helpfull and friendly , it is ideally situated in the centre of Stratford so over the road from RSC and close to other attractions , bars , restuarants etc.
However please take serious note of other comments regarding the noise if you are on the ground floor as we were , there is little or no sound proofing at all from the rooms above and you can hear every footstep and movement , most annoying if you have active residents above you , this resulted in a very bad nights rest and then at 6amm the phone rang for an alarm call ( even tho we hadn't booked it ) then at 6-30 it went again !!! Even more annoying.
Later that morning we were so tired we didnt even shower or take breakfast we just left to get home for some sleep.
The hotel is reccommendable but please please insist on a first floor room.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deano8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alsager
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 25 September 2011

We stayed at The Arden Hotel for my wife's 50th Birthday last week. The location, across from the RSC was the main reason for picking this hotel as we had tickets for the theatre as part of the celebrations, however, we would not need a special reason to visit again; this has to be one of the best hotels either of us have ever stayed in!
From the welcome we received on arrival, to the fantastic room, (with probably the largest bed I have ever seen), to the evening turndown, nothing could be improved upon.
We chose to dine in the restaurant and enjoyed a great meal. (My wife was delighted to be offered a vegetarian menu.)
Breakfast, like everything else, was excellent and we can't wait to go back again.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DandMCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfreton, United Kingdom
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 September 2011

My husband and I booked at the Arden for a three night break, we were made welcome as soon as we arrived and escorted to our beautiful room. The large bed was extremely comfortable and the bath/shower room was lovely and well stocked with shampoo, shower gel etc which was restocked daily. I was delighted to see fresh milk in the room fridge instead of the usual uht pots, that got us off to a great start!!! Our first evening meal in the Waterside Brasserie was lovely, again we were made very welcome by the staff and the food was outstanding, this standard was continued with beautiful breakfasts and the evening meals were something to look forward to each day! We thoroughly enjoyed our stay in Stratford and would most definately recommend the Arden Hotel. We would also recommend a tour on the Open Top Bus, this is excellent. Looking forward to next time.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jjdurance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 21 September 2011

Stayed at this hotel for one night with my husband to celebrate wedding anniversary. What a fantastic hotel. From the second we arrived we were warmly welcomed and escorted to are room The rooms are named after trees, we stayed in the monkey puzzle with views onto the river and the RSC Theatre. Waiting in the room was an anniversary card and box of chocolates from hotel.The room was beautiful, huge bed with mattress and pillows that were so comfortable.Staff were very friendly and helpful. Breakfast was great with good choice. High standard of decor throughout, just what you expect from boutique hotel. If you are looking for a romantic chilled getaway then this is the Hotel for you. Great location at heart of town with own car park so no struggling to park. BOOK Now

Room Tip: If you want a touch of luxury go for Monkey Puzzle room. BUT i would imagine all rooms are great
See more room tips
  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ciara021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Stratford-upon-Avon hotels
0.3 mi away
The White Swan Hotel
The White Swan Hotel
#3 of 28 in Stratford-upon-Avon
1,558 reviews
1.5 mi away
Stratford Limes Hotel
Stratford Limes Hotel
#1 of 28 in Stratford-upon-Avon
842 reviews
0.4 mi away
The Stratford, A QHotel
The Stratford, A QHotel
#5 of 28 in Stratford-upon-Avon
2,034 reviews
Show Prices
Show Prices
Show Prices
1.3 mi away
Hallmark Hotel The Welcombe
Hallmark Hotel The Welcombe
#7 of 28 in Stratford-upon-Avon
1,847 reviews
0.3 mi away
Crowne Plaza Stratford-Upon-Avon
Crowne Plaza Stratford-Upon-Avon
#8 of 28 in Stratford-upon-Avon
2,176 reviews
0.1 mi away
Mercure Stratford-Upon-Avon Shakespeare Hotel
Mercure Stratford-Upon-Avon Shak...
#15 of 28 in Stratford-upon-Avon
1,731 reviews
Show Prices
Show Prices
Show Prices

Been to The Arden Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Arden Hotel

Property: The Arden Hotel
Address: 44 Waterside, Stratford-upon-Avon CV37 6BA, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 28 Hotels in Stratford-upon-Avon
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Arden Hotel 4*
Number of rooms: 45
Official Description (provided by the hotel):
Located in the heart of historic Stratford-upon-Avon, directly opposite the world-renowned Royal Shakespeare Company Theatres, the Arden Hotel has undergone a multi-million pound refurbishment to create an elegant and sophisticated 45-bedroom boutique-style hotel. The transformed Arden Hotel opened its doors in July 2010, and is fast becoming the flagship destination in the redeveloped World Class Stratford, enticing Shakespeare aficionados and theatre-goers from all over the globe.The luxuriously renovated Arden boasts the chic new Waterside Brasserie, a stylish Champagne Bar and spacious suites with beautiful views over the River Avon, providing an inspirational backdrop for your trip, whether for business or pleasure.Set in glorious Warwickshire, the Arden Hotel with its large car park is an ideal base for exploring some of England’s most famous and picturesque countryside, including the charming villages of the Cotswolds, the bountiful Vale of Evesham and the ancient market town of Warwick with its awe-inspiring castle. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with LateRooms, Booking.com, Expedia, Ebookers, Hotels.com, TripOnline SA, Priceline, Odigeo, Evoline ltd, Traveltool, S.L.U., HRS, HotelQuickly and Cancelon so you can book your The Arden Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing