Booked this hotel after seeing Trip Advisor reviews. Found the car park a little tricky to gain access to, managed after 2 attempts, you have to pass the hotel and go around the side.
Receptionist very helpful and we chose the Holly suite. Nice big room with seating area, kingsize bed, large bathroom with his and hers showers and sinks and separate loo. Mini fridge which was supposed to contain fresh milk (it didn't) and water. Shame no mini bar.
Went for a quick walk around Stratford and came back to make a reservation for dinner, friends we hadn't seen for 10 years were joining us and they'd driven down from Edinburgh. Found Restaurant Manager Anthony very offhand and were told we couldn't have a table at 8, but he might be able to find us one at 8.30. At over £300 a night would have liked to have eaten when I wanted to.
Went back to room to change - still no milk and noticed the most ghastly smell of sewerage coming from the wc. Advised reception who said we could move, but as we'd unpacked decided not to and just keep the door closed. Unfortunately the only decent light to get ready by was in there, so just had to grin and bear it.
Met friends at champagne bar and were told the cocktail menu would be limited and they couldn't open the shutters on the bar were a lot of the alcohol was kept! Eventually sat down to our table at 8.45 and were advised there would be a long wait for the starters as they were busy. Got them at 9.15 and them another long wait for our main course. The food was beautiful, but we didn't get our desserts till 10.30 and by then we were all shattered.
Went back to our room, it was very stuffy, as it is on the ground floor you are unable to open a window, the fan is constantly on in the bathroom, so a bit noisy and still the horrible smell. Realised the guests above us were early risers when we heard them walking about at 7.30am, when they emptied their bath it sounded like the pipe work was directly behind the bed....
Ordered Sunday Mail, got the Times and we had to pay for it......Breakfast nice and good to get a vegetarian option.
Did tell Receptionist thought for the price they really needed to sort out the wc....I'm sure some poor soul is being greeted with the smell as I write. No discount.
Despite all these niggles, it is a good hotel in a fantastic location and I would return, but plumbing needs sorting and more staff required in the kitchen.....
- Official Description (provided by the hotel):
- Located in the heart of historic Stratford-upon-Avon, directly opposite the world-renowned Royal Shakespeare Company Theatres, the Arden Hotel has undergone a multi-million pound refurbishment to create an elegant and sophisticated 45-bedroom boutique-style hotel. The transformed Arden Hotel opened its doors in July 2010, and is fast becoming the flagship destination in the redeveloped World Class Stratford, enticing Shakespeare aficionados and theatre-goers from all over the globe.The luxuriously renovated Arden boasts the chic new Waterside Brasserie, a stylish Champagne Bar and spacious suites with beautiful views over the River Avon, providing an inspirational backdrop for your trip, whether for business or pleasure.Set in glorious Warwickshire, the Arden Hotel with its large car park is an ideal base for exploring some of England’s most famous and picturesque countryside, including the charming villages of the Cotswolds, the bountiful Vale of Evesham and the ancient market town of Warwick with its awe-inspiring castle. ... more less
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