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“In one word, "Exceptional"”
5 of 5 bubbles Review of The Townhouse

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The Townhouse
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“In one word, "Exceptional"”
5 of 5 bubbles Reviewed 15 August 2011

We have just returned from a wonderful 3 night stay at this very special, decadent and luxurious hotel. When we arrived, we received a warm welcome from Ali who advised us to leave our bags, park our car (a short stroll away) and come back in time for "Champagne Happy Hour" between 5pm and 6pm. Well, our weekend began there!!! What a superb idea. After Ali had shown us to our room (number 12) we knew this hotel was something special. The superb decor and beautiful plum carpets on the way to our room was impressive but when the door to number 12 opened - Gorgeous!!! Huge bed with crisp, clean bedding, real feather pillows and duvet. Ipod dock, hairdryer, straighteners, iron and board, tea and coffee making facilities (real milk), decanter of port and the bathroom was beautiful. Large double shower and claw bath with nice toiletries. Clothes unpacked we meandered to the bar for the Champagne Happy Hour which had a real "buzz" about it, a great atmosphere and lively. We had a table booked for dinner and I had a starter from the specials board and a main from the menu choices. Absolutely delicious. We had a nice bottle of wine to accompany, the service was excellent (thanks Henrietta), very reasonable in price and a very enjoyable evening indeed topped off with drinks in the library. Breakfast was delicious with the staff (Ryan)really personable and attentive. Nothing was too much trouble. Saturday night was spent watching Macbeth and then again a quiet couple of drinks upon our return in the Library. The live music on a Sunday night (Mat's birthday) was fabulous with again a very good atmosphere in the bar. All in all an excellent weekend, excellent hotel and we wish Rachel and her team every future success. Without doubt hope to stay with you again.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank caravanners12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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493 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (138)
Date | Rating
  • English first
  • German first
  • Any
English first
York, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 15 August 2011

Overall, it's hard to choose between 3 and 4 stars. The Church Street Town House is definitely better than average, certainly in terms of the impact of the decor and a lot of thought that has clearly gone into the whole look of the place. However, in practice, there were a few things that really need to be addressed. We've summed up our thoughts below with the kinds of things we always look out for when booking a place - hope you find it useful! Although we were impressed with the overall decadent look and feel of the place, some of our experiences meant that we'd probably look for somewhere else to stay next time we're in Stratford.

GOOD THINGS:
- stunning and impressive decor - definitely the whole place has a very opulent feel
- cosy and stylish bars
- lovely little extras - port and shortbread; tealights round the bath and lovely toiletries (when they arrived!)
- an excellent location
- great breakfast
- SOME friendly and helpful staff

TO IMPROVE:
- no-one on reception when we arrived, and generally the feeling that there wasn't enough staff
- room 2 is very noisy at night - there is the constant sound of a banging door on the floor below as people go in and out which really disturbed our sleep!
- they had forgotten to put toiletries in our bathroom and we had to go to reception to ask for them
- the bath in room 2's bathroom (which is very spacious and stylish) drained itself - some problem with the plug which meant baths were taken on a timer!!
- confusion with the keys - they gave us both by mistake so then they couldn't clean the room on the first day
- on the second day, the cleaners left a bin bag full of the rubbish from the room bins in our room
- only one vegetarian option on the menu. Although one friendly member of staff said that the dishes could be made to be vegetarian, others weren't so accommodating when I was ordering my adapted versions! I don't eat meat or fish and it was hard to adapt dishes to suit my requirements.
- no bathrobes! At this price level, and at a 'boutique' place, I hoped to be provided with these.
- some profanities could be heard coming from the kitchen at breakfast time!

Room Tip: Room 2 is decorated beautifully; amazing bathroom, but is rather dark and noisy!
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank LucydeGaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mickleton, United Kingdom
1 review
5 of 5 bubbles Reviewed 13 August 2011

We stayed at the hotel just for 1 night for our wedding anniversary. As soon as you arrive the staff are so friendly and welcoming- they can't do enough for you!
The hotel is beautifully decorated and clean & tidy.
The room we stayed in (10) was huge!!! Lots of space to relax in. The bed was very spacey and so comfortable.
In the room we had a complimentary decanter of port and homemade chocolates and shortbreads which was a really nice touch and made the stay feel even more special.
All the little extras that some hotel miss have not been missed here!
I recommend eating at the hotel the food was gorgeous and the breakfast the next day was really good also.
I great hotel we had a fab time, i would really recommend this hotel!!

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Fashionbex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level Contributor
37 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 11 August 2011

What a fabulous place to stay!!!! The rooms are gorgeous - really well appointed with everything you could possibly need. The bed is huge and extremely comfortable with high quality bed linen and feather quilt and pillows. They even give you a little decanter of port in your room - such a lovely touch! The atmosphere in the public areas is very cozy but also extremely classy. The staff are wonderful - so friendly, and nothing is too much trouble. I wouldn't stay anywhere else in Stratford, in fact would go to Stratford just to stay at the Church St Townhouse again!! A wonderful stay!!

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Revelstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 August 2011

We stayed here for two nights for my sister's hen party. There were 16 of us in 8 rooms and it surpassed all our expectations. The hotel was in a lovely old building and was very high spec. Every room had ipod speakers and TVs. I stayed in one of the superior rooms with an en suite including a fantastic freestanding bath. On arrival we were given a voucher for the local NCP car park and this reduced the cost of our 48 hour stay greatly. On the Friday night we enjoyed the private dining experience. The food was delicious and the wine excellent. The staff were very attentive and the hotel could not have been happier to let us bring our own cake to the meal. Both mornings we were able to pick anything from the breakfast menu and this was included in our room price. The eggs benedict was lovely, the poached eggs perfect. I honestly cannot recommend The Church Street Townhouse enough and will without a doubt be returning there. Thank you so much for making my sister's hen weekend such a special occasion!

Room Tip: I stayed in Room 12, one of the Superior rooms and it was lovely, but to be honest all the rooms wer...
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  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank BritinSwitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, United Kingdom
1 review
5 of 5 bubbles Reviewed 8 August 2011

Stayed here on a hen weekend. The staff were amazing, so helpful and attentive. The rooms were FAB. The attention to detail, like having real milk instead of UHT in the rooms, and gorgeous flapjack instead of cheap biscuits, and really nice showergel and bodycream etc. really shows the owners have thought about what you want from a hotel room, not to mention the hair straighteners in every room.....one less thing for the ladies to pack :-). I'll definately come here again, perhaps even bring hubby next time!

  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mandy190725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stratford-upon-Avon, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 August 2011

Hi, We held our "Secret Wedding" reception here last week. Which meant friends stayed and we took over the Library for our Wedding breakfast.

Ali and Dani as well as the rest of the staff were fantastic. Nothing was too much trouble and they made the Library very romantic for us. Chef gave us a fab menu and the food went down very well.

Our friends enjoyed the hotel, especially the location in the old town.

We can't recommend the Town House enough.

Many Thanks to all there (especially the night porter who kept the groom and best man company the night before the wedding!)

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Lynn_201163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Townhouse

Property: The Townhouse
Address: 16 Church Street, Stratford-upon-Avon CV37 6HB, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #16 of 95 B&Bs / Inns in Stratford-upon-Avon
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Townhouse 4.5*
Number of rooms: 12
Official Description (provided by the hotel):
This recently refurbished boutique hotel is housed in a 400 year old listed building in the heart of Stratford upon Avon. Located opposite Shakespeare's school, among the ancient half-timbered buildings the town is famous for and only 2 minute's walk to the Royal Shakespeare Theatre. This is THE place for a pre-theatre supper - local pianists play at 5.30pm daily and the atmosphere is great. The 12 funky en-suite bedrooms vary in size, cost and view. Try for a room at the front of the building for the perfect view. Great food is served all day, through till 10pm in this buzzy neighbourhood bistro with Afternoon Tea a particular favorite. Champagne Happy Hour is every Friday at 5pm and the bar is packed with a great, upmarket local crowd. The staff make the place and nothing is too much trouble. ... more   less 
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Also Known As:
Church Street Townhouse Hotel Stratford-Upon-Avon

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