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“Don't believe the hype” 2 of 5 bubbles
Review of The Townhouse

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The Townhouse
Certificate of Excellence
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Don't believe the hype”
2 of 5 bubbles Reviewed 14 November 2011

I can't believe the number of reviewers on here saying it's excellent! The Church street Townhouse website looks great but does not match the reality.

"Aqua di Parma toiletries" - NO Arran Aromatics.
NO telephones in the rooms!
NO robes in the bathroom,
NO hot water after 11pm!!!
NO staff on reception after 11.30pm - yet people are raving about port and biscuits in the room?!!!
Average food and disinterested staff - I was promised the Manager "would get back to me in the morning - still waiting!!!

The only plus is the location. I wouldn't recommend anyone stay here. Unless you like 2/3 star B&B's.

Room Tip: Stay somewhere else if you can
See more room tips
  • Stayed September 2011, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank j n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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476 reviews from our community

Traveller rating
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    41
    18
    8
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17
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (136)
Date | Rating
  • English first
  • German first
  • Any
English first
Johannesburg, South Africa
1 review
5 of 5 bubbles Reviewed 11 November 2011

- Best room we've had during our whole UK tour! Stunning decor!
- The most awesome biscuit selection in the room. Port added a nice touch.
- Beautiful bathroom with nice bath and shower. Candles with matches by the bath is a really
nice idea.
- Loved the purple carpets :)
- Nice breakfast.

Will definately go again!

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Adri T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
119 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 bubbles Reviewed 6 November 2011

I was torn between 3 and 4 stars for the hotel as it has a lot to recommend it. However there were a number of areas in which the hotel disappointed.
The positives were:
Great location,
Large room,
Good bathroom ( it would however have been preferable to have had a bath as well as a shower. I know some rooms do have baths but at the top price of £180 a night I had hoped ours would have had one.)
Lovely refreshments and toiletries in the room,
friendly enthusiastic staff.
The negatives were:
Room 10 overlooks the extractor fan for the kitchen. This means that the drone from the fan continues from first thing in the morning till the kitchen closes late at night. It is loud and as there is no double glazing even closing the windows doesn't help.
At breakfast we were given a choice of either a cooked breakfast or cereal/yogurt etc. It would have been nice to have had a little yogurt as well as a cooked breakfast.
We were just asked if we wanted juice and given orange juice - no choice even though the menu listed several different juices. The waitress at breakfast was a little off hand.
The rooms are somewhat gloomy and the bedside lights not really effective enough for reading.
The latter issues were realtively minor but it was the noise of the extractor fan that made me feel only able to give 3 stars.
I would go but avoid Room 10 or other rooms close to the kitchen,

  • Stayed October 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Wendy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warrington, United Kingdom
1 review
5 of 5 bubbles Reviewed 5 November 2011

We stayed here for the weekend for our Wedding Anniversary and had the most wonderful time. Arrived during Champagne Happy Hour on the Friday, got shown straight up to our room dumped our bags and headed straight back down to the bar. Can't remember our room number but it was a big one at the front, just gorgeous. Large bed, beautifully decorated & spotlessly clean. Lots of little touches that make it special, handmade biscuits, small carafe of port, hair dryer & straighteners, fridge, bottle of mile & water, & lovely toiletries. Bathroom was immaculate & the shower was fab. The bar downstairs was packed and buzzing with life. Hubby & I had a bottle of the house champagne, listened to the pianist and asked one of the barstaf if there was a table in their restaurant & although they were busy that evening they fitted us in. Both our meals were delicious including breakfast. The restuarant is small but lovely & all the staff are really friendly & very professional. We got the train, had a small walk from the station so didn't have to bother with parking. Location in town is perfect. Can't wait to stay here again.

  • Stayed August 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Susan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 1 November 2011

We stayed at the Townhouse weekend of 29th/30th October 2011 and what a joyful experience. The hotel is wonderfully situated and really beautifully appointed. We stayed in room 9 - bathroom a little small but otherwise incredibly comfortable. I love how they include all the little treats in the room price - handmade shortbread, mini decanter of port, fresh milk in the little fridge, water etc - none of that constant nickel & dime-ing you get with large hotel chains. Also the free hotel cotton shopping bags are a really nice touch. Toiletries all a good size and by Acqua di Parma, straighteners provided, free wifi... really nothing missing. Breakfast was great but best of all are the staff - they are lovely, really helpful and truly seem to love working there - indeed one of them told me as much in so many words! Fabulous experience - will definitely return

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Karolyne99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 31 October 2011

This truly is one of the most wondeful hotels my partner and i have ever stayed in . The rooms are amazing, the shower is incredible and the location is unparalelled, with a beautiful view from the front rooms . The town itself is incredible, and staying at this hotel really topped off our stay. The staff were so friendly and helpful, nothing was too much bother at all, the kind of people ( all of them ) one instantly likes ( even over a cheeky late night brandy) Little details like port and chocolates in the room, massive beds and crisp linen make this hotel somewhere which we will definitely return to again. Big thanks to the staff!!

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tklb99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 27 October 2011

I stayed at the Townhouse on 19 October having been given an excellent rate the previous day. The quality of the stay from initial conversation on the phone to departure was top class. The Church Street Townhouse is a true Boutique Hotel. Parking was very easy on the street outside. The care at the reception desk was overawed by the wonderful bar setting. I was escorted to my room and shown the essentials. A wonderful bag of homemade biscuits and the most welcome carafe of Port. The bed was amazing as were the decorative elements of the room. Top marks for the bathroom and the superb Aqua di Parma gifts that were laid on. The room (No.11) was very quiet, a true haven. I must also mention the smoking area outside, truly wonderful. As I had to leave early in the morning I could not enjoy the bar, but I made sure to have breakfast which was 110% fabulous!!! I will be back at this wonderful hotel. Full marks to everyone there!!!

  • Stayed October 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LCAF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Townhouse

Property: The Townhouse
Address: 16 Church Street, Stratford-upon-Avon CV37 6HB, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #18 of 93 B&Bs / Inns in Stratford-upon-Avon
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Townhouse 4.5*
Number of rooms: 12
Official Description (provided by the hotel):
This independently owned boutique hotel is housed in a 400 year old listed building in the heart of Stratford upon Avon. Located opposite Shakespeare's school, among the ancient half-timbered buildings the town is famous for and only 2 minute's walk to the Royal Shakespeare Theatre. This is THE place for a pre-theatre supper - local pianists play at 5.30pm daily and the atmosphere is great. The 12 funky en-suite bedrooms vary in size, cost and view. Try for a room at the front of the building for the perfect view. Great food is served all day, through till 10pm in this buzzy neighbourhood bistro with Afternoon Tea a particular favourite. Champagne Happy Hour is every Friday at 5pm and the bar is packed with a great, upmarket local crowd. The staff make the place and nothing is too much trouble. ... more   less 
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Also Known As:
Church Street Townhouse Hotel Stratford-Upon-Avon

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