We visited this hotel last year and were really impressed with the service and ambiance . This year , however we felt that standards had certainly slipped. The hotel ran out of a specific spirit on the first night and failed to replenish the drink on the second night , despite assuring us that they would . We booked dinner for the second night in the hotel , and we're told we had to vacate the table after two hours, but they were then unable to accommodate us in the bar area and we actually ended up sitting by the toilets!
In our opinion , we feel that priority was given to the non resident guests and we felt we were an inconvienance to the frankly poorly trained staff.
We also assertained that the hotel management had changed hands in the past year and that may be the cause of the shoddy service
- Official Description (provided by the hotel):
- This recently refurbished boutique hotel is housed in a 400 year old listed building in the heart of Stratford upon Avon. Located opposite Shakespeare's school, among the ancient half-timbered buildings the town is famous for and only 2 minute's walk to the Royal Shakespeare Theatre. This is THE place for a pre-theatre supper - local pianists play at 5.30pm daily and the atmosphere is great. The 12 funky en-suite bedrooms vary in size, cost and view. Try for a room at the front of the building for the perfect view. Great food is served all day, through till 10pm in this buzzy neighbourhood bistro with Afternoon Tea a particular favorite. Champagne Happy Hour is every Friday at 5pm and the bar is packed with a great, upmarket local crowd. The staff make the place and nothing is too much trouble. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, LateRooms, Hotels.com, Ebookers, Agoda and 5viajes2012 S.L. so you can book your The Townhouse reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Church Street Townhouse Hotel Stratford-Upon-Avon