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“Beautiful Hotel but could be outstanding” 4 of 5 bubbles
Review of Hallmark Hotel The Welcombe

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Hallmark Hotel The Welcombe
Sibiu, Romania
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Beautiful Hotel but could be outstanding”
4 of 5 bubbles Reviewed 27 February 2013

I stayed here years ago when travelling to Stratford and I have always wanted to go back because I have such nice memories of the place so when me and my wife needed to travel to the Midlands on business I took advantage of the opportunity to book in for one night.
The building and the grounds are still breathtaking and the addition of the spar does not spoil this at all, my wife who had not been before was really impressed. The inside of the hotel, especially the main lounge with the big fireplace are stunning and the rooms are really good, the apple TV / computer is a really nice touch.
My wife went to the spa and she loved it, I didn't go (no bathing clothes) but she was really impressed. Dinner in the main restaurant was great with excellent food and service in a romantic setting just as I remembered it.
The only gripe I have is the service in the main lounge of the hotel, this seems a bit of a no mans land between the bar and the restaurant. This room is stunning with a huge open fireplace, we grabbed a place by the fire to enjoy a drink before we went to dinner, we waited for 10 minutes and no one came to take our order even though waiting staff were coming and going from the restaurant. In the end after trying to catch the eye of speeding waitresses we gave up and went to dinner, where the service was excellent. After dinner we tried again with no success and in the end got up and went into the bar, which is another lovely room and found the service to be great in the there. That big lounge is a real asset to the hotel but the staff don't seem to know whose service area it falls into so you get ignored by both. This is not a major gripe but if the management could sort this out with a little training and alignment of duties this hotel would go from extremely good to outstanding, this is not a new problem because it was the same when I stopped here years ago.
Breakfast was amazing, 3 types of eggs, 2 types of sausage and bacon etc all fresh and piping hot and check out was a little slow because everyone was trying to check out together but I was not in a hurry so no problem for me

  • Stayed January 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gareth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,761 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (433)
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English first
Hereford, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 25 February 2013

I stayed with a mum for just one night as part of a spa package. We were so pleased to see the beautiful surroundings and fabulous gardens just outside our window. The room was lovely, with up to date Apple computer/TV, very clean, comfortable bed and fantastic shower. Service was exceptional in what is a huge hotel. On a busy Saturday they hosted 2 wedding receptions and a 21st birthday party in various rooms. Although these were on, it do not in anyway encroach on our experience with regards to noice etc. Evening meal was lovely, and and can definately recommend the sole. Also enjoyed a bottle of White Zinfandel (rose) for £24 which went down well too. Lots of variety for breakfast and they were able to accommodate my gluten free diet with no difficulty - even had toast. My only tiny down point was that the plates were cold. All in all a beautiful hotel, luxurious lounge, fantastic staff, comfotable room. Enjoyed the spa facilities with lots on offer. Found the Saturday afternoon in the spa a little busy and was not offered a tour to explain what everything did, but the Sunday was much more quieter. Hotel is walking distance to town, once you get down the drive it will take approximately 15-20 minutes to the city centre.

  • Stayed February 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kate S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lichfield
1 review
5 of 5 bubbles Reviewed 24 February 2013

We bought our Father/Father in law for a special 80th celebration. We stayed in the Lady Caroline Suite and it was pure luxury. One massive ensuite and a second bedroom for us. Very large lounge and rooftop terrace/conservatory. Fantastic for summer, this suite was like a very large 2 bedroom apartment. We did not want to leave the suite, never mind the hotel. The parents were delighted with their stay and have come home and told everyone of their 'Welcombe Experience.'

The dining experience is the best ever and we always look forward to the breakfasts which caters for everyone.

We have two more visits booked for March and can't wait to go again. We have a 2 night break booked and a 4 night break. It will be 8 stays since December which included Christmas. We have tried most of the other hotels in Stratford but the 'Welcombe' cannot be beaten.

Room Tip: Treat yourself to an Executive, Four Poster or Suite. They are the ultimate luxury and we never wan...
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  • Stayed February 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank g b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stratford Upon Avon
1 review
4 of 5 bubbles Reviewed 24 February 2013

Excellent and friendly service.Superb cleanliness. Only disadvantage if you do not have a car is far away from town. The sourroundings are absolutely amazing and the tranquility of the place. Highly recommended



  • Stayed February 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Jose C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canterbury, United Kingdom
Level Contributor
75 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 24 February 2013

First, the positives: a superb venue with great accommodation and classy spa facilities. Our room was huge and extremely well-appointed. Throughout, the hotel and spa were clean and well cared-for. Set in extensive and attractive grounds just outside Stratford (20 minutes walk across the fields to the town centre), a lot is being done well here. Reception staff were friendly and efficient, as were reception staff in the spa. Finally, the 'two night getaway break' is outstanding value for money.

And now, the (fairly minor) gripes: service in the restaurant was rather perfunctory and not as efficient as it might have been (a training issue, I suspect). We were on an inclusive deal but, with no prices shown on the menu, we were unable to select courses within our allowance (irritating but not disastrous); my belly of pork (which should be fatty, admittedly) was only a lump of fat and therefore inedible (at £22, this is inexcusable); when I pointed out the poor quality of my pork to the waiter, he said he would tell the chef and that was the last I saw of him (after dinner, the head waiter properly addressed my dissatisfaction); no sommelier was in evidence on the evening we dined (surprising in a hotel restaurant of this type); we were offered no bread at table, although later we noticed that other tables were served with bread. Also, breakfast was adequate but, inevitably, food is not kept as hot in bains marie as it should be, the mushrooms were undercooked and the scrambled egg a homogeneous horror, whilst fried eggs and sausages were excellent and bacon passable.

In summary: would we stay here again? Absolutely. The quality of the accommodation and the spa facilities are worth every penny and breakfast was perfectly acceptable. However, we would hope that training of the restaurant and kitchen staff will have lifted the quality of provision here to match the excellence of many other aspects of this fine establishment.

Room Tip: The superior rooms are most definitely superior!
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  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ajwillmoth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, England, United Kingdom
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 23 February 2013

We arrived at the Menzies on Thursday 21st of February, the drive up to the hotel was very impressive, as was the hotel when t come into view. We were warmly greeted by the receptionist, our room wasn't ready,which wasn't a problem as we had arrived late morning and hadn't expected it to be. We were asked if we wanted to use the spa facilities while our room was being prepared. Which we were planning to do.
The spa facilities were second to none. A very clean and well equipped spa with 4 spa rooms, a beautiful inside and outside pool. The staff were very helpful in explaining the codes to get in, lockers etc. we did use the gym before hand, and although quite small it had a wide range of equipment. The spa facilities were certainly a wonderful extra to the hotel.
The hotel itself was very beautiful and well decorated with a lovely large open fire and plenty of sitting to relax and just to let time slip away.
We ate at the restaurant in the evening and again could find no fault with either the quality of the food or the staff.
I would recommend this hotel to anyone who would like a relaxing break in a beautiful maintained hotel and with stunning scenery. Well done the staff at the Menzies no wonder this is your flagship hotel.

Room Tip: We had a garden view which was lovely to look out too.
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  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wendy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hallmark Hotel The Welcombe

Property: Hallmark Hotel The Welcombe
Address: Warwick Road, Stratford-upon-Avon MK45 1AE, England (Formerly Menzies Welcombe Hotel & Golf Course)
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Stratford-upon-Avon
#5 Luxury Hotel in Stratford-upon-Avon
#6 Business Hotel in Stratford-upon-Avon
#7 Romantic Hotel in Stratford-upon-Avon
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hallmark Hotel The Welcombe 4*
Number of rooms: 19
Official Description (provided by the hotel):
Country House Luxury Hotel with spa and golf resort set in fantastic grounds with Italian Gardens and views over the Welcombe Hills. ... more   less 
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Also Known As:
Menzies Welcombe Hotel And Golf Course
Menzies Welcombe Hotel Course

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