My wife and I spent three nights at the Welcombe between Christmas and the New Year. I was intending to add a review earlier but then decided against since it was going to be almost entirely negative and that seemed a pity since this is clearly a well liked hotel. However, having just read through the glowing recommendations of recent visitors I thought I'd add a warning.
Do not visit between Christmas and the New Year!
Not sure where to start? Cold breakfasts? Repetitive cold dinners? Cleaner barging into the room at 8.30 am? Bar staff incapable of pouring a proper pint (at £4.50 a time)? Disinterested barstaff incapable of changing a barrel in three days? A waitress dropping clean cutlery onto the floor and just tossing it into the knife drawer? A restaurant manager (was he really?) not knowing what is on the menu? A receptionist who could not communicate in English? A doorman totally devoid of personality? Lack of staff to welcome diners into the restaurant? A maintenance man unwilling to accept the fact that two light bulbs were not working and in need of replacement (they needed replacing and not 'checking'). Staff wandering back and forth past a large dirty table in front the fire leaving it untouched for an age, seemingly in a 'not my job' frame of mind. With a couple of notable exceptions, the staff at this hotel (at this time of the year) were rank amateur.
Judging by the reviews of others, I've no doubt that many people reading this who have stayed at the hotel will not recognise it as the same place.
I am left to assume, therefore, that during the period between Christmas and the New Year (Twixmas?) we were being looked after by the 'B'Team in all areas. Unless I am mistaken, a time to avoid
- Official Description (provided by the hotel):
- Country House Luxury Hotel with spa and golf resort set in fantastic grounds with Italian Gardens and views over the Welcombe Hills. ... more less
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- Also Known As:
- Menzies Welcombe Hotel And Golf Course
- Menzies Welcombe Hotel Course