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“Absolutely wonderful”

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Hallmark Hotel The Welcombe
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Absolutely wonderful”
Reviewed 2 March 2014 via mobile

My new wife and I stopped here on our honeymoon night and all we can say is thank you to the wonderful staff for upgrading us to the Countess Suite! This made our special weekend even more special. The Countess suite has to be seen to be believed, I have never before stayed in such opulence. My wife and I felt like a king and queen for the day. The hotel is very accommodating and the spa was a relaxing experience. We were treated well at dinner and the food was wonderful . As was breakfast (which we chose to eat in our room) as we didn't want to leave it! Thank you again for the special treatment and a time we will never forget. We look forward to returning on our first anniversary.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank 2bestmates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 March 2014

We stayed on the romantic package as a birthday treat, room was lovely champagne and chocolates waiting although bath rooms would have been nice especially as we were in a suite. The staff were very friendly and all times of our stay. The spa facilities were lovely and for a saturday afternoon it was not too crowded. We had the three course meal for dinner which was good however the vegetarian option was very unimaginative - mushroom rissotto would have been nice to have a choice or have something a litte more exciting! Breakfast was good - buffet however there wasn't many veggi options on the cooked buffet and there was not menu of what you could order so had to ask what there was a menu would have made it much more efficient. Overall a very lovely expereince!

  • Stayed February 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Bethanyrose91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
86 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 28 February 2014 via mobile

The building is very impressive, fantastic bar restaurant and lounge and gardens are lovely too. Feels very grand but also relaxed. not pretentious.

Service from all staff was great. Especially the waiters very attentive and so polite. Food was very nice but not much choice so we only ate there once. We didn't plan to leave the hotel on the evenings as my husband is not well so that was a shame. Larger menu is a must! !

Wifi was great. Air con great. Ironing board in room Very useful.

The room was very basic not very special. Needed better decor. Shower was mouldy, tiles were very dated making it feel dirty. Strange window in the bathroom facing in to the bedroom with a dirty blind inside it! Definitely needs modernisation.

They use an imac computer instead of a tv which means it is tiny And No menu for tv channels.

No printed room service menus I assume they were on the computer but we couldn't find them (not a complaint just think theyve overdone the tech when paper sometimes is easier. Hope they respond to this) instead of spending £1500 on a mac that could have gone towards a decent shower area! !

2 light switches didnt work so hope they read this as I forgot to tell them on our way out Room 324 . No mini bar either

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DwayneAndAlma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 February 2014

Booked a weekend away for my Birthday a couple of weekends ago at the Menzies Hotel. We were attracted to it due to the proximity to Stratford and the facilities of the Spa.

Good bits:
Food in the main restaurant was perfect, although the desert selection very poor.
The hotel is grand from the exterior
The White Company products were lovely
View from our room and the dining room was lovely
Pool area and jacuzzi are nice, although can be noisy during the times children are allowed in. Sauna/ steam room both nice but small and very busy even though the spa was fairly quiet.

Bad bits:
We had what I believe was a standard room. The actual room part was fine. Two single beds pushed together to make a double which were unfortunately different heights so didnt work too well. The bathroom was poor, small, dated and no separate shower. Bath had a shower curtain which had seen better days and the grout and seals needed either a good clean, or replacing. No fridge provided.
Breakfast is buffet and there is little cereal choice
Hotel is set in a lot of grounds which they are very keen on promoting, unfortunately only those using the golf course can walk through them!
Not enough parking, throughout the weekend there were weddings which was fine but the parking was a nightmare.
The biggest issue was the Spa, being my birthday we had booked treatments. Upon arrival to the Spa the staff were frosty, we were asked to wait in an area which was cold, no drinks facilities,. no luxurious or relaxing experience which you expect from a spa. the treatment which I had booked wasnt the one they began to perform, I questioned it and they said it had been booked in wrong and they couldnt do the treatment I wanted due to a lack of time (if they hadnt left us waiting in the cold waiting area past our appointment time, perhaps they would have had time to do the treatment requested!). I wasnt interested in the treatment they had incorrectly booked me in for so ended up having to leave it. I was upset and very disappointed and felt they handled the situation very very poorly.
Pool area could have done with more regular cleaning/ collection of towels/ used cups etc. We spent a good few hours there and no cleaning/ check by staff members was done.
Reception werent helpful at all and I was surprised to have been given a copy key by someone we had not been checked in by without so much as a check of the booking name! I merely asked for a key for the room number and was provided it without question.

Overall people who havent been to any other spas may think it nice, but it doesnt compare to the luxury feeling and relaxing experience of other spas.

We definately would not return to the hotel however for the price paid (a two night deal inc breakfast and dinner on one evening) it was OK.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank LiderB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stevenage, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 27 February 2014

Stayed here as a birthday treat & what a lovely experience it was. We stayed in a well-appointed spacious suite with a huge four-poster bed, a dressing area & an en-suite with a separate bath & shower. Our room was at the front of the hotel and enjoyed views of the countryside. The restaurant overlooks the beautiful gardens and there is a good menu/wine selection available. The staff are attentive & courteous. Unfortunately we did not get time to visit the spa but a quick look at the facilities suggested that it would have been a relaxing treat. The hotel is 5 - 10 minutes drive from the centre of Stratford-upon-Avon making it an ideal place to stay if you want to explore the historic town.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank PammyA99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 February 2014 via mobile

We stayed here last Friday to Sunday with various other friends and family. The hotel itself is lovely and set in beautiful grounds. Our room was spacious (4 poster bed, separate sitting area, Nespresso machine, Apple Mac computer, White Company toiletries to name a few perks). It is a nice hotel but really it has the potential to be a really top hotel if they just sorted some issues.

There are NOT enough staff and while, most, are polite and helpful as possible you can see that they are run off their feet. When it gets busy, which it seems to be most of the time, they are all understandably stressed trying to meet the demands of the guests. Due to this, you feel quite ignored as a guest when you need something. There is only 1 small bar area and the majority of the time there isn't a member of staff manning it because they have to go to another area of the hotel to serve drinks etc. Even though you try to be understanding it is very frustrating and not what you expect from a 4 star hotel. The staff do seem to get impatient with guests when they complain they've been waiting a long time to be served. The hotel should make sure there is at least 1 bar staff behind the bar at all times the bar is open.

Food in both the less formal bar and more formal restaurant were very nice. We had a private dining room on the Saturday and the 2 ladies and other staff who were designated to us for the evening (special extra if you have your own dining room. This was provided to us as there was a wedding at the hotel that night and there were 18 of us. Highly recommend doing this if you can, as room as service was lovely).

Spa and pool area are very modern and well worth spending time in if you can. Children are allowed in there between 10-12 and 3-5 so you can have some chill out time without children too. We brought our little boys and they adored the pool.

The hotel is so close to Stratford and is worth going to. Fab Patisserie in the town!

I really hope the hotel address their customer service (be more attentive) and employ more staff because, whilst our stay was ok, it could have been really amazing. It wouldn't take much which is what was a pity about it really.

Stayed February 2014, travelled with family
Helpful?
Thank Lyndsay T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stafford
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 23 February 2014 via mobile

This is the second time my husband and I have stayed here. Last time we were with friends and stayed in a spa apartment this time it was just us and we stayed in the main hotel.

Our room was spacious and beautiful and my husband was amazed to find an Apple Mac in our room which was really useful.

We ate in the hotels restaurant on the first night and the food was beautiful. We visited the spa three times during our stay and loved it. Will definitely being going back.

Stayed February 2014, travelled as a couple
Helpful?
Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hallmark Hotel The Welcombe

Property: Hallmark Hotel The Welcombe
Address: Warwick Road, Stratford-upon-Avon MK45 1AE, England (Formerly Menzies Welcombe Hotel & Golf Course)
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Stratford-upon-Avon
#5 Luxury Hotel in Stratford-upon-Avon
#6 Business Hotel in Stratford-upon-Avon
#7 Romantic Hotel in Stratford-upon-Avon
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hallmark Hotel The Welcombe 4*
Number of rooms: 78
Official Description (provided by the hotel):
Country House Luxury Hotel ... more   less 
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Also Known As:
Menzies Welcombe Hotel And Golf Course
Menzies Welcombe Hotel Course

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