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“booking problem sorted quickly and efficiently”

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Hallmark Hotel The Welcombe
Reviewed 26 March 2014

on our arrival we were met with a booking hitch which was not our fault. The receptionist, Iwona, dealt with the matter calmly and efficiently, sorting out excellent accommodation for us very speedily. The head receptionist, Miriam, grasped the nature of our difficulty at once and allowed us to stay an extra night. We were very impressed with the hotel and made the most of its facilities. We certainly intend to pay a return visit before long.

Room Tip: We had originally booked a 2 bedroom apartment but were provided with a 3 bedroom executive suite! I...
  • Stayed: March 2014, travelled as a couple
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Thank BobKath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
welgf, General Manager at Hallmark Hotel The Welcombe, responded to this reviewResponded 1 April 2014

Thank you very much for the great 5 star review and I am so glad that my reception team were able to resolve the booking hitch before it became an issue. It's good to see them mentioned by name - praise where praise is due , thank you.
Look forward to seeing you again
All the best
Greg Fehler

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1,313 - 1,319 of 1,968 reviews

Reviewed 25 March 2014

Beautiful location, hotel and gardens. However, the room (which was nice but standard 3/4 star room) certainly isn't worth £170 a night in my opinion. We stayed for a wedding and they handled the wedding really well and the wedding meal was lovely. However, they closed the residents bar early and the breakfast the following morning was one of the worse I've had.

Room Tip: Away from the function room
  • Stayed: March 2014, travelled with friends
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2  Thank richard m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
welgf, General Manager at Hallmark Hotel The Welcombe, responded to this reviewResponded 1 April 2014

Indeed the Welcombe is in a beautiful location , it is a stunning hotel and has fantastic views and superb facilities hence it may be slightly more expensive than some hotels - it isn't just the bedroom that may dictate the price.
However I do really apologise for the bar closing early and the poor breakfast - this is very disappointing and I have discussed this with my team.
I am so glad that you enjoyed the wedding
All the best

Greg Fehler

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Reviewed 23 March 2014

The grounds of this hotel were simply stunning, it was wonderful to be able to take walks and get such a brilliant view from our room. As the weather at the end of July was scorching hot and very humid, the air conditioning in the room was perfect, it worked brilliantly and was much needed!
The food and drink was excellent and staff were attentive and polite.
The spa facilities were great, if people are looking for a relaxing short break I would definitely recommend staying at the hotel and getting a treatment or two.
The only negative I would say is the price, it is very expensive compared with other hotels in the area.
Overall it was an excellent stay and we would definitely stay again.

Thank Kerriann D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2014

We stayed on a special deal and thoroughly enjoyed the experience. The room was large and comfortable with windows on two sides showing different aspects of the garden and golf course beyond. The pool and surrounding saunas were lovely although despite notices to the contrary people were reserving loungers and heated beds with towels for long periods of time. We ate in the restaurant from the a la carte menu but were disappointed with the choice as the online sample menu shows a choice of 8 starter, mains and desserts which looked lovely whereas in realty the choice was only 4 starters etc. Breakfast was buffet style with no a la carte offered as an alternative which was a shame as we later discovered there was a menu available at an extra cost which we would have considered. Staff were all very helpful. Lack of a lift to our floor was inconvenient.

  • Stayed: March 2014, travelled as a couple
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1  Thank hicaz446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2014

A short stay in this lovely old building was very nice. The room we had was a bit of a walk from the Main Hotel but was very comfortable. We eat in the restaurant and thoroughly enjoyed our meals including a hearty breakfast. The main lounge was very comfortable with a lovely log fire to sit in front of in the evening and just relax. If we visit Stratford upon Avon again I think this is where we will stay. The spa was very nice with a surprise small outdoor pool and a good size indoor pool. I imagine avid golfers would really enjoy a stay here as the grounds are imaculate

  • Stayed: April 2013, travelled as a couple
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Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2014

5 mins drive into Stratford upon Avon makes it a perfect get away.

The hotel has character. As soon as you arrive the driveway warns you to be careful of squirrels crossing.

The main hotel has a grand traditional style. The decor is not modern but not offensive either. It's clean, rooms re a good size. Staff are v friendly.
Dinner included in the dinner bed and breakfast package was gorgeous, really nice evening.

The spa itself it v modern and much better than the web photos allow. Really nice pool and spa facilities.

Would definitely return again!

Thank amcranny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2014

This a beautiful hotel in superb grounds.The spa is lovely to.myself & my husband treated ourselves to a 2 night spa break & boy did we feel well treated & well rested. The weather was just gorgeous for March so to sit outside & admire the views was an added bonus. As all hotels bar prices are expensive but think we all expect that now. We will most definitely be returning in the near future.

Room Tip: If possible book a room that looks over the gardens & golf course! They have weddings on in this...
  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank bramblesuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
welgf, General Manager at Hallmark Hotel The Welcombe, responded to this reviewResponded 10 March 2014

Thank you for your very kind review and I am so glad you were able to enjoy the glorious weather last weekend - our bar prices are in line with most 4 star hotels but I'm sure you'll agree it's worth paying that little bit more if only for the view from the terrace !
Sorry about the heating we did get caught out with the warmth of the sunshine this weekend
Kind regards
Greg

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Additional Information about Hallmark Hotel The Welcombe

Address: Warwick Road, Stratford-upon-Avon CV37 0NR, England (Formerly Menzies Welcombe Hotel & Golf Course)
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Stratford-upon-Avon
#5 Luxury Hotel in Stratford-upon-Avon
#6 Business Hotel in Stratford-upon-Avon
#7 Romantic Hotel in Stratford-upon-Avon
Price Range: £105 - £283 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel The Welcombe 4*
Number of rooms: 78
Official Description (provided by the hotel):
Country House Luxury Hotel ... more   less 
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Also Known As:
Menzies Welcombe Hotel And Golf Course
Menzies Welcombe Hotel Course

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