Stunning looking hotel and grounds, views from rooms were amazing. Food was excellent but had to give this hotel 4 stars because the service lacked throughout our weekend stay. On arrival the reception desk was a bit of a shambles and my husband was checked in without me for some reason!! we had no help with luggage to our rooms and the bar service was extremely slow, several of the pumps were not working, at dinner we had a room for our party (15 of us) with a couple of waiters but we had to continually ask for things including the wine list which came after our starter. There was no wine waiter so bottles were just put on the table to help ourselves. At breakfast we had to ask several times for tea and coffee and toast including an order of gluten free toast which never came, a top up of tea request was totally forgotten. Over all there seemed to be a shortage of staff. If these issues with service were to be addressed then it would merit 5 stars.
- Official Description (provided by the hotel):
- Country House Luxury Hotel ... more less
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- Also Known As:
- Menzies Welcombe Hotel And Golf Course
- Menzies Welcombe Hotel Course