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“Weekend break” 4 of 5 bubbles
Review of Macdonald Alveston Manor Hotel

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Macdonald Alveston Manor Hotel
GreenLeadersBronze level
Barlborough, United Kingdom
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Weekend break”
4 of 5 bubbles Reviewed 7 January 2014 via mobile

Found it a very good hotel. Some parts of the hotel are in need of some TLC. The staff were very friendly and helpful. Our room was clean and comfortable. Food was of a very good quality but found the evening meal very expensive.

Stayed January 2014, travelled as a couple
Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,313 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (363)
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English first
Salisbury, Wilts.
Level Contributor
94 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
4 of 5 bubbles Reviewed 4 January 2014

Four of us stayed in 2 rooms on a New year's 2 night package booked through Superbreak.

Taking advice from this website I phoned the hotel a few weeks before asking for rooms in the main building. The receptionist told me this would cost an extra £40 per couple so we went ahead. On check out we were actually charged an extra £80 each (£40 per night). I feel this was not properly explained by the receptionist I spoke to as the price we paid was for a package not per night. When we questioned it however we were just met with a shrug and told the upgraded rooms were better - well obviously but this was not the point we were making. Unfortunately this did take a bit of the gloss off what had been an enjoyable stay overall.

The hotel itself is historic and comfortable- smaller than I expected, but it is just an old manor house. Service was very good, especially in the restaurant, and the food was good. Yes it could do with some renovating, but if you want pristine carpets and perfectly clean paintwork you stay in a modern hotel not one that is hundreds of years old surely. The rooms were comfortable and clean and, yes, were a bit overheated, but you could turn off the radiators and, given the choice, I would rather be a bit too warm than cold any day. The pool and sauna/steam room were an added bonus and it was good to be able to walk into the town centre in just a few minutes.

One thing to be aware of if you upgrade your room is that there is a big difference in the size and ambiance of the old rooms. Our room (14) was considerably larger than our friends' (18) and had more historic features. I suggest you ask for a specific room when you book.

We enjoyed our stay and would recommend the hotel. Not sure if we would stay again as we don't live near Stratford and tend to try different places for holidays.

Room Tip: Ask for a specific room if upgrading - they vary considerably!
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  • Stayed December 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank melbermar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
verona54, General Manager at Macdonald Alveston Manor Hotel, responded to this review, 30 January 2014
Thank you very much for your feedback, and my apologies for any confusion in the supplement prices given to you by the reception team, I have discussed this with them.
I am delighted that overall you enjoyed your stay with us over the New Year, and found the hotel comfortable and the service good. I am pleased to be able to advise that the public areas – the lounge/bar/reception/Cedar room – are in the process of being refurbished, to be completed by the middle of February. Our feature rooms do vary in size and style due to the nature of the Manor House building.
Thank you for recommending the hotel, and I hope that we are able to welcome you back sometime in the future. Sam Aziz, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
pershore
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 4 January 2014

Alveston Manor is brilliantly situated - a stones throw from the town itself. We arrived on 30th December to find a lovely spacious and well equipped room, after having a swift, efficient and welcoming check-in. We stayed 3 nights, choosing to spend New Years Eve in the restaurant, rather than with others in the function room with dinner/dance. It was exactly the same menu in both, excellent food and service. (Those to whom we spoke next day said that they had had a lovely time at the dinner/dance) Wonderful breakfasts, beautifully cooked and presented. The staff 'go the extra mile' to make your stay enjoyable, everyone was helpful and respectful. We did not use the spa facilities but they looked really good. The hotel is extremely clean and tidy in all respects and we particularly noticed this. Checkout was easy and we were even given a bottle of water each - for our journey home! Cannot recommend this hotel highly enough - they succeeded at every stage. Well done to the administration and other staff at Alveston Manor.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jenny m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berkshire, England
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 2 January 2014

Our experience was just wonderful! We visited with relatives for the hotel's New Year's Eve event and had a great time. Firstly our room was fabulous (Room 72), it was large, spotlessly clean, comfortable bed, good quality linens, controllable heat, etc. The event itself was great fun - delicious meal, fun people, just the right number, good music and so on. Breakfast was served until noon, giving us the opportunity to rest up and enjoy the morning and work up an appetite for the meal. Most importantly, the staff were superb on the reception, at the party and finally housekeeping. I left a brand new pair of earrings in the room safe. They were found and are now on the way back to me. We would highly recommend the hotel and will most certainly go back.
Unfortunately, didn't have time to experience the spa.
I stay in hotels at least twice a month and this level of service is extremely rare.

Room Tip: We upgraded to a superior room and it was fabulous.
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  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KarenLR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
verona54, General Manager at Macdonald Alveston Manor Hotel, responded to this review, 30 January 2014
Dear guest
Thank you for taking the time to post your excellent feedback, I am delighted that you had such a wonderful time over the New Year period, and thank you for your kind comments about the staff. I do hope that we can welcome you back in the not too distant future. Sam Aziz, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
4 of 5 bubbles Reviewed 1 January 2014

My family of 4 spent 5 nights over Christmas at the hotel. That period is always pressured and we could not speak more highly of the hotel team. They all worked tirelessly throughout our stay and their smiles never dropped. We were given as good a Christmas break as you could want. The ambience was excellent - pretty rooms, nice decorations etc. We would certainly return.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank peter b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton, England, United Kingdom
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 1 January 2014 via mobile

I booked this hotel as part of a Christmas present for my girlfriend and I must say it didn't disappoint! I booked their winter spa break which included a suite, 1 hour full body massage and breakfast. Full use of the spa facilities and gym was included too however I didn't use these.

On checking in we were offered an upgrade to a feature room which are based in the roof of the very old and beautiful building. The room was beautiful and went down well with the girlfriend too! The staff at the hotel were great too! We decided to take the hotel dinner deal which meant we paid £20 and got the full three course experience in the manor restaurant. The food was lovely and I definitely recommend eating here if staying.

Over all and wonderful time was had and at a great hotel! Will definitely return!

Stayed December 2013, travelled as a couple
Helpful?
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
verona54, General Manager at Macdonald Alveston Manor Hotel, responded to this review, 30 January 2014
Thank you for taking the time to post such positive feedback, which I will share with those concerned. I am delighted that you had such an enjoyable break with us and we look forward to welcoming you back. Sam Aziz, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 31 December 2013

Good: business opportunity, size, pool, frontal, ok rooms
Poor: night porter/manager - cocky and unfunny attitude; mini-bar empty; breakfast staff very unprofessional, talking, chatting, folding etc in public, and they also have an annoying regime of talking your breakfast order 10 mins after your tea and cold toast arrives; needs redecorating

This COULD be an outstanding flagship hotel, IF: the staff are changed or at least trained; the rooms improve; there is proper international standard management with a serious attitude adjustment.

However, thank you to the reception and room staff who did locate some lost property! All feedback meant constructively.

Room Tip: Ask for a room near the reception otherwise you will have a long walk.
See more room tips
  • Stayed December 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Robert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
verona54, General Manager at Macdonald Alveston Manor Hotel, responded to this review, 28 January 2014
Thank you very much for your constructive comments, which will be discussed at our weekly head of department meeting and taken on board, and sincere apologies for any shortfall in standards during your stay. Staff training is ongoing and your feedback will be valuable in helping us to move forward. A considerable number of improvements have been made at the Hotel over the past year, with the recent completion of refurbishment of our public areas, we hope that investment will continue for the foreseeable future. Sam Aziz, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Macdonald Alveston Manor Hotel

Property: Macdonald Alveston Manor Hotel
Address: Clopton Bridge, Stratford-upon-Avon CV37 7HP, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Stratford-upon-Avon
#5 Spa Hotel in Stratford-upon-Avon
#10 Romantic Hotel in Stratford-upon-Avon
#13 Luxury Hotel in Stratford-upon-Avon
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Macdonald Alveston Manor Hotel 4*
Number of rooms: 113
Official Description (provided by the hotel):
Macdonald Alveston Manor Hotel is one of the finest ---4-star hotels in Warwickshire, offering great luxury accommodation in one of the most beautiful and historic parts of England. Set in the very heart of Shakespeare Country, and in close proximity to beautiful Cotswold villages, the historic Alveston Manor Hotel is set in its own grounds just 5 minutes walk from all the cultural attractions of Stratford-upon-Avon. With luxurious bedrooms and a Vital Health Club & Spa this is the perfect destination for those looking for a relaxing or romantic break away. ... more   less 
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Also Known As:
Macdonald Alveston Manor Hotel Stratford-Upon-Avon
Alveston Manor

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