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“Good experience but needs a bit more attention to detail”

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Macdonald Alveston Manor Hotel
GreenLeadersBronze level
Reviewed 20 January 2014

Good points// Excellent spa and treatment. Very hospitable staff who are very willing to help. Lovely location just a stone throw away from Stratford upon Avon.

Bad points// Could do with refurbishment around the corridors. The restaurant was a major let down as it boasts of being award winning. Not terrible food but nothing special either.

In conclusion// The spa made the weekend and the hour long massage is top notch. Staff very pleasant and a wonderful location. A bit more attention to detail and this could be a wonderful hotel.

  • Stayed: January 2014, travelled as a couple
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Thank andrew r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,734 - 1,740 of 2,458 reviews

Reviewed 18 January 2014

We booked a 2 night 'luxury spa break' here through secret escapes. When we arrived, we were impressed with the Tudor fronting which matched the image promoted on the hotel website and secret escapes. However a sign on reception announced that the spa had closed 4 hours early (not good for a spa break) and when we went to find our room, we got to see the real hotel. Behind the Tudor front are a series of stale-smelling dark corridors with stained carpets and paint peeling from the walls and doors. Our room was not big enough to swing a cat, was very dark, the bedspread was dirty and the carpet was covered in dirt and glitter - it clearly hadn't been vacuumed for some time. We had to go back to reception to complain and were given an 'upgraded room'. It was still very dated and grubby but the bed was a bit bigger and the carpet was clean. However as soon as I went to sit on the bed, I could see the sheets were covered in dog hair - and I mean covered. Another trip down to reception, to be dragged around and shown two more rooms with filthy carpets and dirty beds. By this point, we had been traipsing round for 90 minutes - all following a 2.5 hour drive to get to our 'luxury break'. It was too late to be served dinner and the spa we had been promised was closed so we made the decision to leave the hotel and drive all the way home again. The hotel and secret escapes have both refused a refund, stating we got through room we paid for. I am disgusted - I have never left a hotel before, nor ever had to request a refund. I have seen cleaner travelodges and although we had been marketed more than just somewhere to put your head down, in the end I'd have been grateful even for that - but they could not even provide a clean bed.

  • Stayed: January 2014, travelled as a couple
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5  Thank L0ul0u81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2014

We booked this hotel as a little treat for ourselves - we had to come to Stratford to visit a terminally ill friend.
When we arrived, nobody was on Reception, and we had to wait several minutes before a member of staff appeared. We were hit with the £5 parking charge, and the first room allocated to us we had to refuse - the window did not shut properly, it looked out onto a yard, and there was a high pitched humming from the fitness suite air-con. The second room was in the same 70s hall of residence style wing, at the end of a very long narrow corridor, but had a better view, and was fine, if bland. Bathroom was fine, bed was very comfortable. However, one had no feel of staying in a historic hotel, or of any sort of treat - a Premier Inn room would probably have been better.
Breakfast was fine, but served in a very dark room, away from the lovely sunny garden. This must be one of the few hotels these days not to have a breakfast buffet. Took a little time to order our cooked breakfast, but when it came, it was good.
We saw that the olde worlde public areas were being refurbished - we sensed that this was as a shop-window for tourists, while behind the scenes, most of the guest accommodation is a bit tired and dingy. This is now the second Stratford hotel I have had to review in this way, and, like before, we came away feeling we had not got value for money.
On the plus side, the hotel is very conveniently situated for the river, the theatre and the town.

  • Stayed: January 2014, travelled as a couple
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1  Thank stephogrunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
verona54, General Manager at Macdonald Alveston Manor Hotel, responded to this reviewResponded 3 February 2014

Thank you for your comments, and apologies for any shortfall in our usual high standards of customer care. The majority of our rooms are in the modern wing, they are well presented and clean. The company has made considerable investment in the Alveston Manor over the last year with many improvements externally and recently the refurbishment of the public areas of the hotel, for the benefit of all of our guests; this will continue in the foreseeable future.
I am sorry if you were in any way disappointed, however, as you say the hotel is very well situated for visiting Stratford upon Avon, and perhaps we can welcome you back in the future to see the many improvements that have been carried out. Sam Aziz, General Manager

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Reviewed 16 January 2014

Having stayed here at different times of year in the past, we decided to celebrate New Year and arrived on 30th Dec - departing on 2nd January - this was our 2nd year to stay over a 'New Year' period. We enjoyed it so much 2012/13 we had encouraged friends accompany us this year. We decided to stay in the main house - room 16, which was a suite - however, in retrospect it was not really worth the upgrade price from a Superior Room. Unfortunately, the service in the general restaurant on 30th and 1st was 'hit and miss'. Orders not being taken correctly, wine - on the list - not being available, coffee, not appearing - but being charged for. As others have said...TLC for the hotel is needed...but not too much please, as this is not your run of the mill 'Boutique hotel' and should not attempt to be! In general though ... A good time was had by all. It was good to meet up with friends made last year and also to make new friends. The New Years Eve Dinner Dance was brilliant. To my fellow Northern Soul compatriot - "keep the faith"

Stayed: January 2014
Thank fitzhamon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2014

We came back to the Alveston for the second year in a row and again could not really fault it.
Most of the staff were really helpful, polite and attentive.
Food was, again of a very high standard, we really liked the Boxing Day lunch which was basically small dishes of food from varying parts of the World, this was something different after all the turkey etc consumed over Christmas.

Christmas dinner was lovely, and pretty cheap when you consider what you would pay for a pub Christmas dinner which is basically a glorified £12.95 Sunday lunch for £50-£60!

Well worth a visit, but if you fancy a Christmas getaway then give this place a chance!

  • Stayed: December 2013, travelled with family
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Thank lawsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2014

Stayed with my husband and young son. We had a good size family room on the ground floor and not to far from reception.
Room was a good standard, hotel is in desperate need of some tlc, I have stayed here before and it is becoming run down in many areas.
Breakfast is a good choice although why it is extra for certain items is beyond me, black pudding is swimming in grease again could be great but it's not.
Would I return I probably would as it is a nice hotel in a good location, I just hope that they pay attention to some of the reviews and put some money into this hotel to keep guests coming back.

Stayed: December 2013, travelled with family
1  Thank travelbug6211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2014

We have just returned from a 2 night stay at this fantastic hotel. We had a beautiful king feature room complete with old beams. Room 71. A very quiet and large room with a very huge bed and comfy pillows.
The lovely gardens were an added bonus as was the location just a 5 minute walk to the beautiful old town centre.
The staff were very welcoming at the reception and the breakfast was 1st rate as was the excellent dinner in the dining room.
We would highly recommend this hotel to people who want to relax and enjoy the surroundings of a fine old hotel.

Room Tip: The corner king feature room number 71 was amazing.
See more room tips
  • Stayed: January 2014, travelled as a couple
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Thank Reid02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
verona54, General Manager at Macdonald Alveston Manor Hotel, responded to this reviewResponded 3 February 2014

Dear guest
Thank you very much for posting such excellent feedback about your stay at the Alveston Manor Hotel, we do appreciate you taking the time to write such a positive review. I am delighted that the hotel and staff provided you with a relaxing stay and we hope to welcome you back in the not too distant future. Sam Aziz, General Manager

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Additional Information about Macdonald Alveston Manor Hotel

Address: Clopton Bridge, Stratford-upon-Avon CV37 7HP, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Stratford-upon-Avon
#5 Spa Hotel in Stratford-upon-Avon
#10 Romantic Hotel in Stratford-upon-Avon
#13 Luxury Hotel in Stratford-upon-Avon
Price Range: £83 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Alveston Manor Hotel 4*
Number of rooms: 113
Official Description (provided by the hotel):
Macdonald Alveston Manor Hotel is one of the finest ---4-star hotels in Warwickshire, offering great luxury accommodation in one of the most beautiful and historic parts of England. Set in the very heart of Shakespeare Country, and in close proximity to beautiful Cotswold villages, the historic Alveston Manor Hotel is set in its own grounds just 5 minutes walk from all the cultural attractions of Stratford-upon-Avon. With luxurious bedrooms and a Vital Health Club & Spa this is the perfect destination for those looking for a relaxing or romantic break away. ... more   less 
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Also Known As:
Macdonald Alveston Manor Hotel Stratford-Upon-Avon
Alveston Manor

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