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“Birthday Weekend”

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Macdonald Alveston Manor Hotel
GreenLeadersBronze level
Reviewed 9 February 2014

I recently stayed at this hotel with my family & friends to celebrate a special birthday. The receptionist was very friendly & efficient and all our rooms were ready on arrival. The restaurant food was nicely presented and to a very high standard. The ambience was very relaxing and the staff were very attentive. I was even presented with a free glass of champagne on my birthday! The hotel itself was in a good location and within easy walking distance of the Stratford Town centre. All in all it was a lovely weekend to remember.

  • Stayed: January 2014, travelled with family
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3  Thank Patricia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 9 February 2014 via mobile

Overall the accommodation was very good and the rooms were clean with good facilities. Definitely needs decorating in communal corridors. However the service was very poor. Afternoon teas etc were charged incorrectly and service at dinner was terrible. Waited nearly an hour before we were given a drinks menu and then the starters arrived before we had bread or any drinking water. We had been informed the weekend was going to be busy.....better to reduce numbers of guests if the service can not be improved. Food was pretty good however on this weekend's service will not recommend hotel to others.

  • Stayed: February 2014
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1  Thank Janietip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
verona54, General Manager at Macdonald Alveston Manor Hotel, responded to this reviewResponded 18 March 2014

Dear guest
Thank you very much for taking the time to post your comments, and I am pleased to note that you found the accommodation and facilities good. Please accept sincere apologies for any poor service you received, this has been discussed with the team and will be addressed as appropriate with training etc.
The maintenance of our bedroom corridors is ongoing, and will continue in the future.
Thank you again. Sam Aziz, General Manager

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Reviewed 3 February 2014

Hi All, had to arrange a work/customer function night out, we always focus around Stratford but normally go for a meal and stay at a local hotel. This year however I thought about a private dining experience and ploughed through the internet to find something, Alveston kept appearing so I gave them a call and spoke with Danielle who to fair arranged everything, i just told her what I wanted and expected and the rest was easy. From arrival to departure my colleagues and customers could comment enough on the service, people and food and no one wanted for anything. The private dining was great as although we were in a separate room we were not closed off to the outside world so still felt part of the bigger picture - would recommend thhis hotel to anyone thinking of doing something like this in the future.

Room Tip: We got what we asked for, king size rooms
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  • Stayed: January 2014, travelled on business
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1  Thank Smithff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2014

Just had a lovely weekend with my husband. Hotel well placed on edge of town. Staff all very helpful and food great but disappointed in lack of jacuzzi by the pool and shortage of robes as we wanted to go for spa treatments from the pool. Please invest in robes and slippers. Would have made our stay perfect.

Stayed: January 2014, travelled as a couple
Thank Natalie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
verona54, General Manager at Macdonald Alveston Manor Hotel, responded to this reviewResponded 18 March 2014

Dear guest
Thank you for your comments, I am delighted you found the staff helpful and food good. We made a conscious decision not to instal a jacuzzi for health and safety reasons, but you will be pleased to hear that we have purchased a good supply of robes and slipper, so there will be plenty available for future guests.
We hope to welcome you back in the future.
Sam Aziz, General Manager

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Reviewed 2 February 2014

We stayed here for one night for a function. Room was ready on arrival (2 hours early), receptionist was efficient and friendly. Room was ok; it was clean and had everything you'd expect but was a little dark and overfilled with furniture which made it awkward to get to the desk, mirror etc but it was fine for one night. We had a light afternoon tea, 3 course evening mean & buffet breakfast as part of the function, all of which were better than average and served by pleasant staff. The downsides were the poor service when we wanted a mid afternoon drink from the bar, the coffee at breakfast which was very late (we had long since finished eating by the time it arrived on the 3rd time of asking) and revolting and the lack of system for charging things to the room. Others in our party had random things charged by other people as there was no checking of signature card going on. Some rooms (lower numbers) had noise disturbance from the bar and laundry throughout the night. We were in the new wing and had no noise problem. The staff were generally very pleasant, the hotel is well situated and the food was decent standard so I would recommend the hotel but choose your room carefully and upgrade beyond the standard if possible.

Room Tip: some of our party encountered noise all night long from what they described as a laundry (low room n...
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  • Stayed: February 2014, travelled with friends
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1  Thank NottsGirlsontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2014

A family get together, ages 7 to 67. Cannot praise the staff enough, from reception to the restaurant and spa. All very helpful. Made it a great weekend enjoyed by all. Despite alterations going on in the bar it did not interfere with our arrangements. Hotel is an ideal location for visiting the attractions of Stratford, especially the RSC.

Room Tip: Family room was ideal for 7 year old
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  • Stayed: January 2014, travelled with family
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Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
verona54, General Manager at Macdonald Alveston Manor Hotel, responded to this reviewResponded 4 February 2014

Dear guest
Thank you very much for your feedback, I am pleased that you all enjoyed your family get together, and will ensure that your comments are passed to the staff. I do hope that you will make a return visit in the future and see the completed refurbishment of the public areas; we look forward to welcoming you back. Sam Aziz, General Manager

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Reviewed 29 January 2014

I just wanted to thank the great receptionist and lady on housekeeping who were kind enough to post me back my top after I left it at the hotel this weekend! It was very kind of them to take the trouble to send it back to me and gestures like these are a reason we will certainly be returning- thank you!!!

  • Stayed: January 2014, travelled as a couple
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Thank joanna_s_c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Macdonald Alveston Manor Hotel

Address: Clopton Bridge, Stratford-upon-Avon CV37 7HP, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Stratford-upon-Avon
#5 Spa Hotel in Stratford-upon-Avon
#10 Romantic Hotel in Stratford-upon-Avon
#13 Luxury Hotel in Stratford-upon-Avon
Price Range: £83 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Alveston Manor Hotel 4*
Number of rooms: 113
Official Description (provided by the hotel):
Macdonald Alveston Manor Hotel is one of the finest ---4-star hotels in Warwickshire, offering great luxury accommodation in one of the most beautiful and historic parts of England. Set in the very heart of Shakespeare Country, and in close proximity to beautiful Cotswold villages, the historic Alveston Manor Hotel is set in its own grounds just 5 minutes walk from all the cultural attractions of Stratford-upon-Avon. With luxurious bedrooms and a Vital Health Club & Spa this is the perfect destination for those looking for a relaxing or romantic break away. ... more   less 
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Also Known As:
Macdonald Alveston Manor Hotel Stratford-Upon-Avon
Alveston Manor

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