Booked a King. Got an appalling dingy Crossroads Motel room at the back. Windows let the wind in. Furniture and halls ways beaten up. Two single beds pushed together for Valentine's Night!!!!
I complained in a firm but reasonable voice and the manager accused me of shouting and taking things personally. My partner was listening and found this amusing. We got upgraded to a family room with a sofa so that ended ok.
Valentine's meal was amazing. Carmine the head waiter was attentive.
Breakfast was very nice although disorganised on the second morning.
Slamming doors are a major problem.
Ice bucket brought rapidly when requested.
No advance notice of major repairs in the lounge area and toilets. Parts roped off with builders walking around covered in plaster.
Poor checkout with 30-40 people in line from reception. My bill was £25 overcharged. I had to trek back to my room to get my iPad and line up again to show the email before the supervisor believed me.even then she suggested that I had given her the wrong room number the first time round. I wonder how I ever managed to find my room at all?
The hotel is past it's prime in some ways and tasteful in others. Some staff are excellent. Some are atrocious. In half a day, I had the same waitress barge at me with a dishwasher tray full of glasses three times.
The swimming pool was freezing. The Sauna was closed.
I would never recommend this over-priced Travel Lodge when there is probably better service at the Premier Inn in the town for a fraction of the price.
Please avoid it and spend your money elsewhere.
- Official Description (provided by the hotel):
- Macdonald Alveston Manor Hotel is one of the finest ---4-star hotels in Warwickshire, offering great luxury accommodation in one of the most beautiful and historic parts of England. Set in the very heart of Shakespeare Country, and in close proximity to beautiful Cotswold villages, the historic Alveston Manor Hotel is set in its own grounds just 5 minutes walk from all the cultural attractions of Stratford-upon-Avon. With luxurious bedrooms and a Vital Health Club & Spa this is the perfect destination for those looking for a relaxing or romantic break away. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Ctrip TA, Booking.com, TripOnline SA, Expedia, Ebookers, HotelQuickly, getaroom.com, Cancelon, Evoline ltd and 5viajes2012 S.L. so you can book your Macdonald Alveston Manor Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Macdonald Alveston Manor Hotel Stratford-Upon-Avon
- Alveston Manor