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“Terrible room and expensive food”

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Macdonald Alveston Manor Hotel
GreenLeadersBronze level
Stirling, United Kingdom
Level Contributor
59 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Terrible room and expensive food”
3 of 5 bubbles Reviewed 6 July 2014

For a £190 per night per couple we were expecting better than what we were first given. The first room dingy, dirty and had no character at all and let's not forget the rusty bath. Dirty marked light switches, view unacceptable and the health hazard rusty bath, I would not wash my pet dog in this bath if I had one. When my wife complained about this utterly unacceptable room we were moved to the Queen Anne suite which was perfect and rightly so, this is what we would expect for the money we were paying. The price of the food in the hotel is what I would say way over the top.£4.55 for a cup of tea in the bar and £18 for afternoon tea. It amazes me that somebody could charge £4.55p for a tea bag and hot water. This hotel must cater for the overseas visitor certainly not for an average person like myself. Will I return NO NO NO, once bitten twice shy.

Room Tip: Check the room before you unpack
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JimM311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (371)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Reading, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 6 July 2014

This hotel looked very nice on their website and in a perfect location. On arrival at the hotel it looked really nice and as we were walking to our room the hotel initially looked very nice, full of character. However, the further we walked back towards our room however, I began to become disappointed. The halls became very weary looking and in need of a serious facelift. The carpets were old and tatty, there were lots of marks on the walls and many of the doors had chips, dents and generally looked like the cleaning carts had been rammed into them to keep them open each morning. When we got to our room, although decorated nicely, was very small, easily the smallest double room I've every been in. I couldn't open the door to the locker even half way to get the kettle and tea out as it was hitting the end of the bed.

The room had blackout curtains which were rendered useless by the fact that the bathroom door was hung so badly that it was over an inch out of line letting in a lot of light from about 5am.

I had booked this hotel as a treat for my girlfriend's 30th birthday and was very disappointed. I took a walk back to the pool and the condition of the corridor deteriorated the further I got towards the rear of the hotel. It needs a huge amount of redecorating to market itself as a manor type of hotel

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank conork2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Stratford-upon-Avon hotels

Glasgow
Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 2 July 2014

It occurred to me that although we frequently stay in Macdonald Group hotels I have only once before reviewed one. I think this is because I have come to expect a certain standard which never disappoints and have come to take for granted. Alveston Manor is a beautiful historic building, full of character, although the majority of the bedrooms and the lovely spa and swimming pool are new and extremely modern and comfortable, something that this hotel group seem to be so good at. Hotels with style and character but with all mod cons.
The staff were lovely, well trained and extremely efficient and our room was spotless, comfortable and well appointed.
Dinner was excellent, obviously prepared with love and care, and some lovely choices available. The restaurant was extremely busy, owing to the fact that a very large party of Japanese visitors were clearly having such a wonderful time they wanted their dinner time to last, but the restaurant manager apologised for being a little behind schedule and brought us a lovely selection of breads and oil to nibble on while we waited although we had not actually noticed that we were behind schedule. The waiter recommended a lovely wine and although we are quite knowledgeable about wines and generally make our own selection new decided to go with his recommendation and it complemented our meal beautifully. The breakfast the next day was fabulous as is the case in all Macdonald hotels with loads of choice and all expertly prepared. I am only sorry we could only stay one night and was even more sorry that we had spent the previous night in a very inferior establishment!
The hotel is in an ideal location for all amenities in Stratford upon Avon being so near the centre of town, and I would highly recommend it as a base for exploring that area

Room Tip: We had a standard room in the modern block but there are some amazing looking feature rooms in the o...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GlasgowAmelie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wrexham
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 2 July 2014

My wife and myself love visiting Stratford, and have been on several occasions.We also enjoy staying at Macdonald hotels, and have stayed at many throughout the UK. They offer a comfortable standard of bedroom and a good level of service.This was our second visit to Alveston Manor, and it was an enjoyable one. Upon arrival, the receptionist was helpful and efficient. The bedroom we were allocated was in the Warwick wing, and was of a good standard, nice comfortable king size bed, some room to sit and all the facilities you would expect. Breakfast offers a large selection of choice from a continental self service buffet, to a cooked to order hot food breakfast, all served at a good standard.My wife was booked in for a spa treatment in Vital, which is on site. She frequently enjoys massages, and commented to me that the massage she received was very good and relaxing. The treatment areas are clean and comfortable. My only negative comment about Alveston Manor, is that the corridors are in need of a little makeover, nothing was a disaster but it is starting to look a bit tired.

Helpful?
Thank SPR2005
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Leicester, United Kingdom
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 30 June 2014

Arranged a short weekend break having stayed in the Manor before we were quite happy to stay again. No room in the 'Annexe' so we opted for the main building. Room 15 is on the front of the building, AC refused to work, small room (but then it is an old building) bathroom was atrocious must have been there since Shakespear's time. There was a completely, unacceptable rusty patch in the bath. How anybody would have a bath in it was beyond us. My partner chased down an alternative and rejected another room for the same reasons, a rusty patch in the bath. Do housekeeping not report these things? It was not an overnight happening! Eventually opted for an upgrade into a suite. This was more like it.

Breakfast good, staff all good, except for the lame excuse on the bath inadequacy. Bar expensive.

Room Tip: Do not take room 15, opt for a room in the new (ish) wing these are more modern and acceptable.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tuscaloosa, Alabama
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 30 June 2014

I stayed in in the Macdonald Alveston Manor on my first night after arriving in the UK. The location is perfect--just across the river from much of the main area of town. The room I booked--just a standard room--was kind of small, and even though the hotel was not booked, my daughter and I were put (literally) in the room furthest away from reception. I was in a boot because of an ankle issue, so the walk to the opposite end of the hotel seemed unnecessary. The staff were friendly, but not overly so. I would recommend the hotel for its location, but it was not what I expected for this hotel chain. Our luggage did not arrive with us, and when I asked the reception desk for any toiletries, I was told we could purchase things at the spa (although not a toothbrush). As previous travelers have noted, the rooms toward the end of the hotel are rather tired and out of date. If you look at the pictures on the hotel's website, you might easily get sucked into thinking you'll be staying in very nice, luxurious room. I am sure you pay for that.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim35406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 29 June 2014

Stayed for a weekend on a dinner bed and breakfast basis. Lovely hotel in a great location just across the river from beautiful Stratford upon Avon. Before dinner we went to the spa. The pool was not very inviting and the sauna and steam room needed updating although we did use the facilities and felt all the better for it. Dinner was very good and the staff attentive. Following a good nights sleep we were looking toward to a hearty breakfast and it didn't disappoint. Great selection and all well cooked and presented. All in all a nice break and we will probably return sometime soon.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lesleylovesholidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Macdonald Alveston Manor Hotel

Property: Macdonald Alveston Manor Hotel
Address: Clopton Bridge, Stratford-upon-Avon CV37 7HP, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Stratford-upon-Avon
#5 Spa Hotel in Stratford-upon-Avon
#10 Romantic Hotel in Stratford-upon-Avon
#13 Luxury Hotel in Stratford-upon-Avon
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Macdonald Alveston Manor Hotel 4*
Number of rooms: 113
Official Description (provided by the hotel):
Macdonald Alveston Manor Hotel is one of the finest ---4-star hotels in Warwickshire, offering great luxury accommodation in one of the most beautiful and historic parts of England. Set in the very heart of Shakespeare Country, and in close proximity to beautiful Cotswold villages, the historic Alveston Manor Hotel is set in its own grounds just 5 minutes walk from all the cultural attractions of Stratford-upon-Avon. With luxurious bedrooms and a Vital Health Club & Spa this is the perfect destination for those looking for a relaxing or romantic break away. ... more   less 
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Also Known As:
Macdonald Alveston Manor Hotel Stratford-Upon-Avon
Alveston Manor

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