We stayed for 3 nights in the Queen Elizabeth 2nd suite. the room was amazing and immaculate, with bottled mineral water complimentary. Although the website advertises a private terrace, it was very close to a communal area which, whilst we were staying was not used but I would imagine that in Summer would not be as private as advertised and also had a clear view into the corridor in the main hotel. Was lovely to have though as we are both smokers. There were a few extra touches that made our stay that bit more special...the concierge was very helpful and staff went out of their way to make us comfortable. Fridge in room was useful but information pack had not been updated and was advertised as a mini bar. would probably not have paid for anything out of mini bar anyway as bar prices and lounge menu were very high. £7 for a yogurt!!!! More people would definitely have lunch there if the prices had been anywhere near reasonable. I can't quite fathom how a sandwich can be £13.50 and a burger £15? but we were offered free nibbles with our drinks which were lovely.
The restaurant staff were very accommodating (Slav, Rachel, Richard), agreeing to seat us even though service had officially ended. The food was some of the best I have had and definitely value for money, I had the confit goose leg and it was perfect. However, at the end of our meal all the other diners and staff had gone and a cleaning cloth had been left on another table which caught fire from a candle, luckily we saw this and extinguished the fire. Staff were very embarrassed and apologetic when they returned over 5 minutes later, the incident could have been much worse but was clearly an accident. I felt that a £13.50 charge plus £3 tray charge??? for breakfast room service was ridiculous considering what we had paid already and actually exceeded the cost of the breakfast. Breakfast was good with plenty of variety and clearly good ingredients.
There was an issue with the water whilst we stayed and we were informed after breakfast that we would have no water for 7 hours. They did offer us another room to take a shower in but a complimentary coffee would have been nice as we had no water to make some in our rooms. When we ran the shower on return there was filth coming out of it for more than 20 minutes and I did feel that I had been bathed in grit by the end of it. Really powerful shower though, was lovely when the water was clear! We should really have been informed of what the water would be like once it was back on.
The website says that we should have had slippers for our stay, a small thing but we didn't have and as it was advertised, I thought they should have been provided.
The info pack in the room stated that we could get discounted vouchers for Warwick castle at reception but the receptionist didn't seem to know anything about this and said it would probably work out more expensive due to VAT??!!
The log fires in bar area are stunning and it is a truly beautiful building which is well maintained, but I think that (especially since it was Autumn) the fires should have been lit every night. There was a large party in the function suite and a particularly difficult customer one evening but the service to staying guests did not appear to be compromised and staff acted very professionally.
I have noted other eveiwers comment on the nationality of staff but whilst there were quite a few non english staff, we had no problem understanding or being understood by anyone and they were all very pleasant and helpful.
The pool area is fantastic and open late which was nice when you have been out all day.
The good far outweighed the negative things about our stay, they were small things that could be easily remedied and whilst the building is fairly ancient, it did not feel stuffy or unwelcoming. I coukld happily move in tomorrow!
- Official Description (provided by the hotel):
- Macdonald Alveston Manor Hotel is one of the finest ---4-star hotels in Warwickshire, offering great luxury accommodation in one of the most beautiful and historic parts of England. Set in the very heart of Shakespeare Country, and in close proximity to beautiful Cotswold villages, the historic Alveston Manor Hotel is set in its own grounds just 5 minutes walk from all the cultural attractions of Stratford-upon-Avon. With luxurious bedrooms and a Vital Health Club & Spa this is the perfect destination for those looking for a relaxing or romantic break away. ... more less
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- Also Known As:
- Macdonald Alveston Manor Hotel Stratford-Upon-Avon
- Alveston Manor