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“Weekend Break”

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Best Western Grosvenor Hotel
Preston, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Weekend Break”
4 of 5 bubbles Reviewed 9 December 2013

I have just spent the weekend at this Hotel with family and friends and I have to say the staff on reception where more than welcoming and the dining room staff were very pleasant the young lady in charge her name is Justina was more than welcoming she was very professional and well mannered she was also very helpful with our young grandchild who is only 4. The rooms are lovely and clean and modern I would recommend this Hotel it is close to all the shops and the Christmas shop on the high street was like a winter wonderland it was magical, we also went on the river cruise and was treated to hot mulled wine hot mince pies and clotted cream delicious.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Maisie1942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review, 13 December 2013
Thank you for taking the time to share your experience regarding your stay with us. I'm very happy to learn that your stay was so enjoyable. We all take great pride in the service we offer. Always appreciating all guest’s feedback.

We hope to welcome you back soon again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,705 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (349)
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English first
Benfleet, United Kingdom
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 2 December 2013

Me and my fiancée stayed here and everything was absolutely perfect. Great location. The breakfast was excellent. Was very close to the RSC, which my partner loved. Staff were kind and could not have done any more for us.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review, 13 December 2013
Thank you so very much for your kind review of your recent stay at Grosvenor Hotel, I am delighted to find that your stay was so enjoyable. We take great pride in providing our guests with quality service. I will ensure that your feedback is passed on to all the team.

Thank you again for choosing to stay with us and we look forward to welcoming you back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Camborne, England, United Kingdom
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 2 December 2013

Good stay, clean and professional. although when it comes to fixing prices, there are lots of tricks they know.... on site car park extra. But very polite well presented and helpful staff. rooms and hotel were well presented. Will use this again, booked on line but was not made aware this was not inclusive of breakfast so was charged extra on the desk, one to watch for when booking next time.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank RobertCat07843
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review, 13 December 2013
Thank you for taking the time to post this review and I'm happy to learn that your stay was enjoyable. We all pride ourselves on offering attentive service we therefore very much appreciate all our guests feedback.

We hope to welcome you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pacific Coast Australia, Australia
Level Contributor
87 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 2 December 2013

Perfect location enabling an easy walk to everything in this great town. Breakfast was lovely, service excellent and friendly, the suite was comfortable and spacious. Nice bar, library and drawing room and whilst the resident ghost didn't make an appearance, we had a wonderful stay and would recommend this hotel to anyone wanting great value for money.

Room Tip: Stay in the suite!
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Macca6178
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review, 18 December 2013
Thank you so much for your kind review of the hotel, I am really pleased to see that your stay was so enjoyable. Everyone takes pride in providing our guests with great service and it so good to receive such positive feedback. I will ensure that your feedback is passed on to all the staff.

Thank you again for choosing to stay with us and we look forward to welcoming you back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lichfield
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 30 November 2013

My husband & I had been given vouchers for afternoon tea and decided to use them at The Grosvenor Hotel in Stratford. What a great choice! We were welcomed by very friendly staff who showed us to our table. Offered a wide choice of teas, coffee or hot chocolate. We were then given our afternoon tea which comprised of:- 4 assorted well filled sandwiches each, chocolate tart, strawberries & cream, mille feuilles, victoria sandwich, profiteroles. Plain scone & fruit scone with clotted cream butter & jam, Then if that wasn't enough! a choice of milk, plain or white chocolate fondue with sliced banana, fresh pineapple, marshmallows & 2 mini donuts each.
During this time we were continually offered more tea, coffee etc.
Can't wait to do it again!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Norak57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review, 13 December 2013
Thank you so much for posting this review, we feel our Afternoon Tea is exceptional value and our Chefs pride themselves on creating a memorable experience.
Hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 29 November 2013

Had to visit Henly in Arden and decided to stay the night in Stratford upon Avon. The hotel was in a good location short work from the main street and the river. The staff were friendly and helpful. We had a bar meal because we needed to eat before the restaurant opened at 7 the staff set up a table in the afternoon tea room for us which was very pleasant and the food was good. The bedroom was down stairs very comfortable and quiet. Parking on site but a cost of £3.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review, 13 December 2013
Thank you for taking the time to post your review it is greatly appreciated and I'm really pleased to learn that your stay was enjoyable. All of us take great pride in the service we offer and always try to maintain the highest standards

We hope to welcome you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Horley
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 29 November 2013

We stayed at this hotel a year ago and loved the welcome, the service the comfortable room and superb food. We also appreciated leaving the car from arrival to departure. It is only a short walk into the bustle of Stratford. A cornucopia of Shakespearean experiences, eateries and leading high street retailers. We did not indulge in the river activities on this visit. The Christmas lights and the fantastic 3D light show on Shakespeare's birthplace were most memorable.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank Angela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review, 13 December 2013
Thank you for posting such a kind review and I'm happy to learn that your stay was enjoyable. We at the hotel take great pride in the service we offer and always try to maintain the highest standards and therefore very much appreciate all guest feedback.

Hopefully we will see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Grosvenor Hotel

Property: Best Western Grosvenor Hotel
Address: Warwick Road, Stratford-upon-Avon CV37 6YT, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Stratford-upon-Avon
#8 Romantic Hotel in Stratford-upon-Avon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Grosvenor Hotel 3*
Number of rooms: 73
Official Description (provided by the hotel):
A delightfully elegant, Grade II listed, 3 Star Georgian Hotel with 73 bedrooms, centrally located in Stratford upon Avon, just 3 minutes walk from the RSC Theatre and all main local attractions. ... more   less 
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Also Known As:
Best Western Stratford-Upon-Avon
Stratford-Upon-Avon Best Western

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