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Best Western Grosvenor Hotel
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Reviews (1,908)
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All reviewsafternoon teachocolate fonduecar parksconestown centrefinger sandwichesexecutive roomper daythe ground floorfew minutes walkfamily roomexcellent locationcooked breakfastbirthday treatgood nights sleepone night staybreakfast was excellent
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1,201 - 1,206 of 1,909 reviews
Reviewed 18 December 2013

Our booking was not in their records but they happily found us a table in the Drawing Room. Everywhere was beautifully decorated for Christmas. The tea consisted of a choice of teas/coffees/hot chocolate, sandwiches on brown or white bread (turkey and cranberry, smoked salmon, egg, cheese and tomato). Christmas cake, lemon drizzle cake, black forest gateau, profiterole, trifle, two scones each (plain and fruit) with clotted cream and jam. This was followed by a lovely glass of mulled wine. The service was faultless with contiunous offers of more tea. Only downside might be that the car park is a bit small. The hotel was nearer to the centre of Stratford than I had expected.

  • Stayed: December 2013, travelled with family
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1  Thank Amanda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this reviewResponded 19 December 2013

Thank you so much for posting your review. Our afternoon teas have become increasingly popular and our new Head Chef is planning great things for next year. All of our staff took great care in decorating the hotel and as with all they do, the service is top notch.
We look forward to seeing you again soon.

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Reviewed 12 December 2013

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Best Western GB
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this reviewResponded 13 December 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 9 December 2013

I have just spent the weekend at this Hotel with family and friends and I have to say the staff on reception where more than welcoming and the dining room staff were very pleasant the young lady in charge her name is Justina was more than welcoming she was very professional and well mannered she was also very helpful with our young grandchild who is only 4. The rooms are lovely and clean and modern I would recommend this Hotel it is close to all the shops and the Christmas shop on the high street was like a winter wonderland it was magical, we also went on the river cruise and was treated to hot mulled wine hot mince pies and clotted cream delicious.

  • Stayed: December 2013, travelled with family
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Thank Maisie1942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this reviewResponded 13 December 2013

Thank you for taking the time to share your experience regarding your stay with us. I'm very happy to learn that your stay was so enjoyable. We all take great pride in the service we offer. Always appreciating all guest’s feedback.

We hope to welcome you back soon again very soon.

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Reviewed 2 December 2013

Me and my fiancée stayed here and everything was absolutely perfect. Great location. The breakfast was excellent. Was very close to the RSC, which my partner loved. Staff were kind and could not have done any more for us.

  • Stayed: November 2013, travelled as a couple
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Thank Danny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this reviewResponded 13 December 2013

Thank you so very much for your kind review of your recent stay at Grosvenor Hotel, I am delighted to find that your stay was so enjoyable. We take great pride in providing our guests with quality service. I will ensure that your feedback is passed on to all the team.

Thank you again for choosing to stay with us and we look forward to welcoming you back again.

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Reviewed 2 December 2013

Good stay, clean and professional. although when it comes to fixing prices, there are lots of tricks they know.... on site car park extra. But very polite well presented and helpful staff. rooms and hotel were well presented. Will use this again, booked on line but was not made aware this was not inclusive of breakfast so was charged extra on the desk, one to watch for when booking next time.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Best Western GB
Thank RobertCat07843
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this reviewResponded 13 December 2013

Thank you for taking the time to post this review and I'm happy to learn that your stay was enjoyable. We all pride ourselves on offering attentive service we therefore very much appreciate all our guests feedback.

We hope to welcome you back again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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