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Best Western Grosvenor Hotel
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Reviews (1,906)
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1,171 - 1,176 of 1,906 reviews
Reviewed 10 February 2014

Me and my partner stayed here for one night when he had a works meeting. Staff were welcoming and helpful, really nice people. The room was a nice size and very comfy. I stayed at the hotel for a few hours by mysellf while my partner went to his meeting, the TV is very good and the internet is super fast.

  • Stayed: October 2013, travelled on business
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Thank tteffirbarual
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this reviewResponded 13 February 2014

Very kind review, many thanks. We have recently upgraded our TV package and installed high speed free internet use throughout the hotel. Once again many thanks.

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Reviewed 10 February 2014 via mobile

My husband and i just had a lovely weekend here. The hotel is in a great location, just a few minutes walk from the town centre. We had a very good deal booked with booking.com .we paid just £89 for afternoon tea, dinner, bed and breakfast !! The afternoon tea was lovely and very generously portioned. Dinner was really good quality and with a good choice from the a la carte menu. The service was efficient and polite from all staff we came into contact with. The hotel its self was pleasantly decorated and very clean. Our bedroom was in the newer part of the hotel to the rear of the building. The only issue we had was someone else's alarm going off at 5.45 am very loudly and incessantly - so the walls could do with some sound insulation !! We would definitely recommend this hotel and when we next return to Stratford we will stay here again

Stayed: February 2014, travelled as a couple
Thank helenbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this reviewResponded 13 February 2014

Thankyou for your very kind review, it is always appriciated and the staff are always so pleased to see and hear that our guests are happy.
Look forward to seeinh you agin soon.

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Reviewed 10 February 2014

Stayed for 3 nights, bed, breakfast and evening meal. The hotel is really clean and well maintained. Staff all very friendly, polite and eager to please. Hotel just a couple of mins walk from town centre. The breakfast and evening meals were excellent, although the puddings could perhaps be improved. ("Deconstructed Eaton Mess" ...a couple of chopped up strawberries with a drizzle of cream, was a bit disappointing but we were full and having such a great evening it did not really matter!)
The staff were excellent...I very embarrassingly had a nose bleed at breakfast and the waitress was incredibly helpful and kind , getting me an ice pack and some tissues.

Room Tip: Although we had a room at the front of the hotel the traffic was not as noisy as the reviews suggest.
  • Stayed: February 2014, travelled as a couple
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Thank 12345Kate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this reviewResponded 13 February 2014

Thank you for posting your review. It is great to see that you stay with us was enjoyable and the service you received excellent. We value your feedback it helps to develop our service further. Thank you again for staying with us and for your review. We look forward to welcoming you back again soon.

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Reviewed 8 February 2014

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Best Western GB
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this reviewResponded 13 February 2014

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Reviewed 4 February 2014

Visited here on the 1st february with 3 friends for a deluxe cream tea. The Garden room is very nicely decorated. Waited a while to be given a menu and then it was a while before our drink order was taken it was 35 minutes before we got our tea. Was not expecting great things, however things picked up from there. We were served sandwiches, and various cakes a small trifle as well as two scones each with clotted cream, butter and jam. the drinks menu was very extensive my friends enjoyed various teas and flavoured hot chocolate. The waiter found me some Tetley t bags :) Our drinks refilled as we wished. After all that we we served chocolate fondue with fruit, marshmallows and small donuts. Excellent value for money and although a slow start good service. Will definitely visit again :)

  • Stayed: February 2014, travelled with friends
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Thank Valentine1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this reviewResponded 13 February 2014

Our Afternoon teas, we think are very special and I really appreciate you taking the time to review it.
See you again soon

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