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“Poor reception but otherwise OK”

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Best Western Grosvenor Hotel
Reviewed 26 March 2014

Arrived about 12.30 to be told rather brusquely that check in did not start until 2.00pm, no offer to keep our suitcases securely until I asked nor any suggestion we might like to visit the bar or have lunch. No points for initiative so we went elsewhere. The room was hot with no means of altering the thermostat as it was placed high up on the wall. Even turning the radiator off did not work. On the positive side the room was large, clean and well appointed. The breakfast was well presented with friendly staff. I really don't think hotels should charge for car parking outside of central London. Stood around waiting for 10 mins to check out whilst receptionist answered phone calls, other staff milling about could have dealt with the check out or phone answering.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Best Western GB
Thank StevSey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this reviewResponded 28 March 2014

Thank you for posting your review, I will be looking into all of your points.
Kindest Regards

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1,041 - 1,047 of 1,814 reviews

Reviewed 26 March 2014

decent sized, clean, fairly ordinary room. Pleasant staff. Car parking, About 5 mins from town centre walking. Watch out for the extras though, parking is £3 per day and if breakfast is not included in your rate this is up to £13

  • Stayed: March 2014, travelled on business
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Thank Englishknight55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this reviewResponded 28 March 2014

Thank you for your review we try our best at all times.
Kind Regards

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Reviewed 25 March 2014

My wife and I stayed at the Grosvenor for two nights. The hotel is only five minutes walk from the centre of Stratford - an ideal location. Our room was comfortable, spacious and spotlessly clean.
The reception staff were extremely pleasant, helpful and efficient.
We didn't eat in the hotel as there are so many great eating places in Stratford (there's a Thai restaurant directly opposite). Try Marks and Spencer for a light breakfast. Having said this, the evening meal menu in the hotel looked very tempting!
There is a charge for parking a car. This seems to be becoming the 'norm' in the town as the last three hotels we've stayed in impose a parking charge. I'd prefer it to be included in the price although I might think otherwise if I'd arrived by train or coach! It certainly wouldn't put me off staying again.

  • Stayed: March 2014, travelled as a couple
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Thank DurhamGeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this reviewResponded 28 March 2014

I so pleased to see you enjoyed your stay with us and hopefully we will see you again soon.
Kind Regards

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Reviewed 24 March 2014

Stratford has always attracted me but the Best Western is an ideal location to explore stratford. the hotel not only has good location but has good facilities and the breakfast is great. Shopping, sight seeing and the light / show in the town is well worth a visit ............... i recommend it

  • Stayed: February 2014, travelled as a couple
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Thank Welsh_Viking_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this reviewResponded 28 March 2014

Hope fully we will see you again soon. Many thanks for your review.

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Reviewed 24 March 2014

The service was good at the front desk, the booking that was made was through our company booking and we extended the stay on short notice - the staff did everything they could to minimise disruptiona dn avoid us changing rooms halfway through the stay. very convenient location so close to the town centre. Despite the carpark being a little cramped it wasn't a problem getting a space. The rooms were very clean and comfortable, Breakfast was also well served. Overall a good couple of nights.

  • Stayed: March 2014, travelled on business
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Thank jon m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this reviewResponded 25 March 2014

Thank you for taking the time to review your stay. It is great to see that you found it so enjoyable and the service you received was excellent. Thank you again for staying with us and for your review. We look forward to welcoming you back again.

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Reviewed 24 March 2014

I have stayed at this hotel on business several times in the last few years and the service and facilities keep getting better location is first rate staff very helpful and I would recommend it to anyone

  • Stayed: March 2014, travelled on business
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    • Location
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Review collected in partnership with Best Western GB
Thank Andrew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this reviewResponded 28 March 2014

Many thanks for your kind review, it’s great to see you use whenever you are in Stratford.
Kind Regards

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Reviewed 24 March 2014

We stayed for 2 nights, had a large double room. Bed was comfortable androom well appointed; decor was a little tired. Staff friendly and helpful. Car parking may be an issue and was charged at £3 per night, which wasn't mentioned when i booked; but nor was the free internet ! Very convenient location for Stratford town centre. Staff helpful and friendly. Didn't eat in hotel

  • Stayed: March 2014, travelled as a couple
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Thank Iceni_explorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this reviewResponded 25 March 2014

Thank you for your kind comments they are greatly appreciated. We look forward to welcoming you back again very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Grosvenor Hotel

Address: Warwick Road, Stratford-upon-Avon CV37 6YT, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Stratford-upon-Avon
#8 Romantic Hotel in Stratford-upon-Avon
Price Range: £61 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Grosvenor Hotel 3*
Number of rooms: 73
Official Description (provided by the hotel):
A delightfully elegant, Grade II listed, 3 Star Georgian Hotel with 73 bedrooms, centrally located in Stratford upon Avon, just 3 minutes walk from the RSC Theatre and all main local attractions. ... more   less 
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Also Known As:
Best Western Stratford-Upon-Avon
Stratford-Upon-Avon Best Western

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