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“Does the job”

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Crowne Plaza Stratford-Upon-Avon
Certificate of Excellence
Edinburgh
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Does the job”
Reviewed 14 October 2013

Recently visited the HI Stratford for a work conference. The new refurbished downstairs is really nice with a lovely area to sit outside on the decking and enjoy drinks. All the rooms my colleagues were in were still very dated, not a lot has changed here. Breakfast was good, although they ran out (and didn't replenish) 15 minutes before close which was frustrating.

Stayed September 2013, travelled on business
Helpful?
Thank Ben P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QMHManager, General Manager at Crowne Plaza Stratford-Upon-Avon, responded to this review, 18 October 2013
Dear Ben P,

Thank you for your comments on your stay.

I am pleased to read that you enjoyed your time with us and found everything to your liking. I am sorry we stop replenishing 15 minutes prior to the closure of breakfast but this is to minimalise the risk of waste. I hope to welcome you back to the hotel in the future.

Kind regards,

Miguel Abellan van Kan

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,277 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (488)
Date | Rating
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English first
Birmingham, United Kingdom
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 October 2013

it was my birthday treat got the room really cheap stratford is local to us and it was just a great

break the weather was great and the market was on so bonus as well it was a great night and

we had a great meal on the night at lambs

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joe341
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QMHManager, General Manager at Crowne Plaza Stratford-Upon-Avon, responded to this review, 18 October 2013
Dear Joe341,

Thank you for your review.

I am very pleased to read that you enjoyed your stay with us and found everything to be to your liking for your birthday celebrations. I hope to welcome you back in the future.

Kind regards,

Miguel Abellan van Kan

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 October 2013 via mobile

Never before written a review where average is more appropriate . There's nothing essentially wrong with this hotel but it does absolutely nothing to impress . Every facet is just good enough and no more . Fine if you need somewhere to sleep in the middle of Stratford .

Stayed October 2013
Helpful?
Thank Clemandru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QMHManager, General Manager at Crowne Plaza Stratford-Upon-Avon, responded to this review, 18 October 2013
Dear Clemandru,

Thank you for your review.

I am pleased you found our hotel did just what you needed for a night in Stratford but I am sorry you left feeling as though we are just average. We strive to deliver high standards in hospitality to our guests and I hope, should you return, this becomes more apparent. I hope to welcome you back to the hotel in the near future.

Kind regards,

Miguel Abellan van Kan

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level 4 Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 8 October 2013

Traveling thru Southern England and luckily spent only one night. Room was very disappointing after walking thru a very nice lobby. The only redeeming feature was having drinks out doors near the river. Small outdated room that wasn't very clean, had stains on the carpet. Not many choices from the dinner buffet and the meat was so tough we couldn't 'chew it. Breakfast buffet was only ok. I must mention the staff was very helpful, it was very cold, we couldn't get the heater on, after calling front desk a maintenance person appeared in 5 minutes to set it for us.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chevynova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QMHManager, General Manager at Crowne Plaza Stratford-Upon-Avon, responded to this review, 18 October 2013
Dear Chevynova,

Thank you for your thoughts on your stay.

I am sorry to read that you found your room to not be up to scratch – I will be sure to see whether there is something our housekeeping team can do in order to make sure our others guests won’t leave feeling the same way. I am pleased that our team members fixed the heating in your room very efficiently.

Kind regards,

Miguel Abellan van Kan

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lytham St Anne's, United Kingdom
Level 6 Contributor
490 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
Reviewed 8 October 2013

We stayed at this Holiday Inn prior to and after a wedding and found it to be very in an excellent location- very close to the town centre and generally very good. The outdoor deck area was lovely overlooking a (man made) spur off the river. One recommendation book your breakfasts when you arrive, at £10 they are excellent and cheaper than if you just turn up each morning. Be careful though, when you check in they tried to 'pre-charge ' us for any items we bought whilst at the Hotel. This wasn't made too obvious and, as we didn't plan to buy drinks etc (very expensive) we refused to pay. A couple of negative issues- Reception seems over busy each morning with too few staff available and they seem to have fire alarm problems. It went off at 7am one morning and the couple across the corridor from us said that this wasn't an uncommon occurrence.

Room Tip: Ask for a room facing the river
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BobBonHere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QMHManager, General Manager at Crowne Plaza Stratford-Upon-Avon, responded to this review, 18 October 2013
Dear BobBonHere,

Thank you for your review.

I am very pleased to read that you had an excellent time with us and found everything to your liking. I hope to welcome you back to the hotel very soon.

Kind regards,

Miguel Abellan van Kan

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 October 2013 via mobile

A friend and I visoted Stratford for a girly weeknd and was not dissapointment with this hotel. The staff were very helpful and friendly, rooms clean amd fully equiped and general state of hotel to a good standard. The layout of restaurant bar and facilities very practical for disabled guests too. Would I recommend, yes. As also perfect location for tourist info amd town itself. I will be returning again at some point.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kc_8791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QMHManager, General Manager at Crowne Plaza Stratford-Upon-Avon, responded to this review, 18 October 2013
Dear KC_8791,

Thank you for sending feedback.

I am very pleased to read that you had a wonderful stay with us anf found everything to your liking. I hope to welcome you back very soon.

Kind regards,

Miguel Abellan van Kan

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 October 2013

I have just returned from a weekend at this hotel. I have not been here before and was very impressed with the location, the property and the service. I thought they coped surprisingly well with such a large group. My only comment is that breakfast was a chaotic affair. It would have been much better if the delagates breakfast had been set up in the ballroom. All other aspects worked very well and I would stay here if I came to Stratford upon Avon again.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QMHManager, General Manager at Crowne Plaza Stratford-Upon-Avon, responded to this review, 18 October 2013
Dear Diane F,

Thank you for your review.

I am very pleased to read that you thoroughly enjoyed your time with us and found everything to your liking. I am sorry to read that you found breakfast to be chaotic but it is one of the busiest times of the day for us. We are working hard to ensure it runs as smoothly as possible. I hope to welcome you back to the hotel very soon.

Kind regards,

Miguel Abellan van Kan

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Stratford-Upon-Avon

Property: Crowne Plaza Stratford-Upon-Avon
Address: Bridgefoot, Stratford-upon-Avon CV37 6YR, England (Formerly Holiday Inn Stratford-upon-Avon)
Phone Number:
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Stratford-upon-Avon
#6 Luxury Hotel in Stratford-upon-Avon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Stratford-Upon-Avon 4*
Number of rooms: 259
Official Description (provided by the hotel):
Situated on the River Avon and set in beautiful landscaped gardens, the Holiday Inn Stratford-upon-Avon is the perfect location for discovering the delights of Shakespeare's birthplace, while other local attractions and historical sites are within walking distance. The hotel is within easy reach of J15 off the M40 and 20 miles from Birmingham Airport and the NEC and only a short drive from the amazing Warwick Castle. All 259 refurbished bedrooms have air-conditioning, wireless internet access and tea and coffee making facilities. Car parking is available at the hotel with over 300 spaces on site. Renowned as an excellent meeting and conference venue and with the impressively modernised Ballroom with adjoining exhibition areas Holiday Inn Stratford-upon-Avon can host events for up to 550 delegates. To dine in style, the Terrace Lounge and Bar and the Riverside Restaurant offer excellent food to suit all tastes. Or to really unwind and recuperate, the leisure club is available for all guests to use with a wide range of first class facilities including a fully equipped gymnasium, indoor heated swimming pool, sauna and whirlpool. Discover Stratford-upon-Avon and visit the many nearby places of interest including the National Exhibition Centre, The Royal Shakespeare Theatre, Warwickshire and the Heritage Motor Centre. The Hotel, in compliance with UK smoking regulations, is completley non smoking. ... more   less 
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Also Known As:
Holiday Inn Stratford-Upon-Avon Hotel Stratford-Upon-Avon
Stratford Upon Avon Holiday Inn

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