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“Good for a weekend in Stratford-upon-Avon”

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Crowne Plaza Stratford-Upon-Avon
Certificate of Excellence
Reviewed 17 March 2014

Not a great looking hotel from the outside and the rooms are fairly dated too but it does exactly what you need for weekend in Stratford being close to the centre of town. The bar, restaurant and reception have all been recently revamped including a nice outside deck which I'm sure would be good for a wedding/conference (though not the outside bit in winter). Only negative is our room (1047) overlooked a lower roof and the roof top plant did make a bit too much noise at times.

Stayed: March 2014, travelled with friends
Thank PDWFire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Stratford-Upon-Avon, responded to this reviewResponded 1 April 2014

Dear PDWFire,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise level prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare

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1,481 - 1,487 of 2,358 reviews

Reviewed 16 March 2014

Stayed one night at this hotel in February. Positives - great location, good food and facilities and location. My room however was another matter. Very tired and in need of refurbishment. I had a 2 ft 6 inch single bed, no top sheet with a quilt with no overhang at all. Result was a poor nights sleep, when I complained I was told that hotel was busy so nothing could be done. Not good enough folks - take a lesson from Premier Inn, there I would have gotten a refund.

  • Stayed: February 2014, travelled on business
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Thank MickReynolds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Stratford-Upon-Avon, responded to this reviewResponded 1 April 2014

Dear MickReynolds,

Thank you for taking the time to express your thoughts and concerns. We are so pleased you liked the fine location of our hotel in the area. Please allow us to apologize for the experience you had with your room accommodations and the service you encountered did not live up to your expectations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,

Anthony M
Case Manager
IHGCare

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Reviewed 16 March 2014

I've stayed here on a few occasions over the years. It's highly convenient being no more than 5 minutes from the theatre, canals, town centre, etc, and that has made the hotel lazy in the past, just catering for mass tourism and the conference trade. However, it's a lovely location with views over the canals. So it is good to see that the hotel has refurbished its public areas and this has been well done. However, they haven't given priority to the bedrooms, which are still dingy and scruffy. My bath was slow to fill and the shower even worse - no water pressure and quite unpleasant. The toilet paper is among the thinnest I've ever come across! Of course, prices have risen to reflect the refurbishment and so expect to pay £5.20 for a bottle of bitter. Breakfast is average - buffet style - and there are much better choices in Stratford for an evening meal. The gym is fine but the pool is far too small to swim comfortably. So, still far to go for this Holiday Inn.

  • Stayed: March 2014, travelled on business
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1  Thank Roskers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Stratford-Upon-Avon, responded to this reviewResponded 1 April 2014

Dear Roskers,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. It is our pleasure to accommodate our guests needs the best way we can and we are so pleased you were satisfied with our convenient location. We apologize for the disappointment you had with the condition of our facilities and the breakfast you had. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Once again, thank you for your feedback. We look forward to the opportunity of serving you again in the future.

Sincerely,

Karen C
Case Manager
IHGCare

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Reviewed 14 March 2014

The hotel has a great setting close to,the centre of town and all the attractions, plenty of parking, hospitable yet not over-zealous staff, great food and a lovely, refurbished room! I will definitely be staying here again.

Stayed: March 2014, travelled on business
Thank Helen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MAvK, Manager at Crowne Plaza Stratford-Upon-Avon, responded to this reviewResponded 18 April 2014

Dear HelenP,

Thank you for your kind comments about the hotel and the team following your stay here with us, I am glad that you enjoyed the hotel and indeed Stratford upon Avon as a location.

I do hope we have the opportunity to welcome you back in the near future.

Kind regards

Peter Byard
Resident Manager

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Reviewed 11 March 2014

Stayed one night (Sunday), very clean, modern and inviting reception, staff really friendly and helpful. Room we stayed in was very modern and clean but be careful because not all rooms have been refurbished and I suggest you ask for one if available.

We paid extra for breakfast which was great and well worth it (buffet style) the bar area was very modern with plenty of seats and friendly bar staff.

Parking! if you want a place to stay in the centre with safe parking then this is the place for you it's £5 and well worth it.

Room Tip: Ask for a refurbished room
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  • Stayed: March 2014, travelled as a couple
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Thank moanalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MAvK, Manager at Crowne Plaza Stratford-Upon-Avon, responded to this reviewResponded 18 April 2014

Dear Moanalot

Thank you for your kind comments about the hotel and the team following your stay here with us, I am glad that you enjoyed the hotel and indeed Stratford upon Avon as a location.

I do hope we have the opportunity to welcome you back in the near future.

Kind regards

Peter Byard
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2014

spacious clean comfortable room and bathroom. good food. friendly staff. This hotel is perfectly placed just 2 mins walk from center of town. couldn't fault the place really. Would definitely recommend to anyone

  • Stayed: March 2014, travelled as a couple
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Thank CHARLES J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MAvK, Manager at Crowne Plaza Stratford-Upon-Avon, responded to this reviewResponded 18 April 2014

Dear Charles J,

Thank you for your kind comments following your stay here with us, I will ensure that your kind comments about the team reach them. I do hope we have the opportunity to welcome you back to the hotel in the near future.

Kind regards

Peter Byard
Resident Manager

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Reviewed 10 March 2014

Beautiful hotel,excellent service and food. Staff professional and helpful. Perfect location in the centre of Stratford-Upon-Avon. Stayed for dinner and breakfast and the food was fresh and tasty. Would definitely recommend.

  • Stayed: March 2014, travelled with family
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Thank Louise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MAvK, Manager at Crowne Plaza Stratford-Upon-Avon, responded to this reviewResponded 18 April 2014

Dear LouiseS,

Thank you for your kind comments about the hotel and the team following your stay here with us, I am glad that you enjoyed the hotel and indeed Stratford upon Avon as a location.

I do hope we have the opportunity to welcome you back in the near future.

Kind regards

Peter Byard
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Stratford-Upon-Avon

Address: Bridgefoot, Stratford-upon-Avon CV37 6YR, England (Formerly Holiday Inn Stratford-upon-Avon)
Phone Number:
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Stratford-upon-Avon
#6 Luxury Hotel in Stratford-upon-Avon
Price Range: £66 - £202 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Stratford-Upon-Avon 4*
Number of rooms: 259
Official Description (provided by the hotel):
Situated on the River Avon and set in beautiful landscaped gardens, the Holiday Inn Stratford-upon-Avon is the perfect location for discovering the delights of Shakespeare's birthplace, while other local attractions and historical sites are within walking distance. The hotel is within easy reach of J15 off the M40 and 20 miles from Birmingham Airport and the NEC and only a short drive from the amazing Warwick Castle. All 259 refurbished bedrooms have air-conditioning, wireless internet access and tea and coffee making facilities. Car parking is available at the hotel with over 300 spaces on site. Renowned as an excellent meeting and conference venue and with the impressively modernised Ballroom with adjoining exhibition areas Holiday Inn Stratford-upon-Avon can host events for up to 550 delegates. To dine in style, the Terrace Lounge and Bar and the Riverside Restaurant offer excellent food to suit all tastes. Or to really unwind and recuperate, the leisure club is available for all guests to use with a wide range of first class facilities including a fully equipped gymnasium, indoor heated swimming pool, sauna and whirlpool. Discover Stratford-upon-Avon and visit the many nearby places of interest including the National Exhibition Centre, The Royal Shakespeare Theatre, Warwickshire and the Heritage Motor Centre. The Hotel, in compliance with UK smoking regulations, is completley non smoking. ... more   less 
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Also Known As:
Holiday Inn Stratford-Upon-Avon Hotel Stratford-Upon-Avon
Stratford Upon Avon Holiday Inn

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