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“Holiday Inn in a great location in Stratford-upon-Avon”

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Crowne Plaza Stratford-Upon-Avon
Certificate of Excellence
Holualoa, Hawaii
Level 4 Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Holiday Inn in a great location in Stratford-upon-Avon”
Reviewed 29 August 2014

We stayed in the Holiday Inn in Stratford-upon-Avon in June, 2014. The location is outstanding. You're close to the theatre, old town, shops, restaurants and the Avon River. There is a hiking trail you can access from the hotel parking lot that parallels the river. The breakfast buffet was very good and we appreciated the selection of fresh fruits available every morning. Lastly, the staff was incredibly helpful and friendly. If traveling to Startford-upon-Avon again I would certainly consider this hotel.

Room Tip: Try for a river view and pay for a suite. These are European bathrooms.
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  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Stodgytj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISUA, Front Office Manager at Crowne Plaza Stratford-Upon-Avon, responded to this review, 14 September 2014
Dear Stodgyti

I’m very glad to hear that our team were able to deliver great customer service and you enjoyed your stay with us. I look forward to your next stay with us.

Kind Regards
Roxanne Hopkins
Reception Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,219 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (475)
Date | Rating
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English first
Oxfordshire, United Kingdom
Level 6 Contributor
144 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 29 August 2014

Firstly the good:

Impressive reception and downstairs areas - spacious, modern, smart and classy. Seating in atrium is very attractive indeed and outdoor seating on decking down to water more like a hotel abroad than UK!
My main course in restaurant was excellent - memorable indeed - and I am fussy!
Bedding was good and soft with decent mattress. Bath towels soft and fluffy.
Additional angled reading light as well as bedside lights.
Steam room nice with great lighting.


The not so good:
Room was a long way from reception and did not have the river view I had hoped for, just roof.
Rooms very basic with no sense of treat.
Tea tray but no biscuits.
No hairdryer or iron.
Wifi if you pay - £5 for 60mins.
No information in room about the hotel, facilities or times etc. This was very odd!
Pool changing rooms somewhat basic and chilly.

In all, I liked the groundfloor areas enough that I would return and for the great location for town but the rooms let the place down. Updating would make this a great hotel indeed!

Room Tip: Not 2010 up on 2nd floor.
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  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank LilacT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Stratford-Upon-Avon, responded to this review, 13 September 2014
Dear LilacT,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 August 2014

Watch out when booking here! I had a family room booked for one night, which cost £121. I telephoned reservations and asked them to swap it to an interconnecting room which they said they would and the cost would be £164. We stayed the one night. I then received my card bill only to see that they had charged me £121 and £164. Must be a mistake I thought, so I contacted them and what they had failed to explain to me at the time of the swap, was that the £164 was ON TOP of the £121. I could not believe it, that is not what I was told when I asked to swap to an interconnecting room. I have spoken to the hotel reservation manager and guest relations and asked them to listen to the original call, but they are simply not in the least bit interested. Been a regular customer of theirs for many years and spent a lot of money with them...but customer loyalty counts for absolutely nothing in their eyes. I will not definitely NOT be giving them anymore of my money. There are plenty more where they came from, as they say........

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank 24tg24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISUA, General Manager at Crowne Plaza Stratford-Upon-Avon, responded to this review, 29 August 2014
Dear 24tg24,

I think that your opening line of “conned by them……” is a little misleading, you added an additional room to your booking as requested during your phone call with reservations (your original room at a rate of £121 booked months before) at a rate of £164 for the separate room. This call happened the day before your arrival at the hotel; an additional room would never be at a cheap rate of £43 on a prime date in August.
Furthermore, you had written confirmation sent to you by email, on check in to the hotel you also signed your registration card agreeing to the costs of the rooms and then complained circa 3 weeks later. Surely you would have spotted this when checking in or at least when checking out?
It isn’t the case that we aren’t interested in your complaint, more so that we don’t feel a complaint is justified, you were advised of the price on 3 separate occasions and didn’t contest or attempt to converse with us while at the hotel.

Regards


Peter Byard
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 August 2014

This is the 5th time we've stayed and we are never disappointed,it's an ideality setting on the riverside, the staff are very helpful and friendly, downstairs has had a lovely re-furb.
You can not fault the choice at breakfast and very nice it was too, booked to go again next year,thank you Holiday Inn for a lovely stay.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Cazza180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISUA, Front Office Manager at Crowne Plaza Stratford-Upon-Avon, responded to this review, 30 August 2014
Dear Cazza180,

Thanks for the fantastic review and comments. Its always great to hear our guest love to return to us. Follow us on twitter @HIStratford for up to date news

Kind Regards
Roxanne Hopkins
Reception Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redditch, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 August 2014

Booked an overnight stay for the holiday inn for bed and breakfast and had fab time.

Staff very friendly and helpful, unfortunately we couldn't get in to the room till back on 3, but once settled used the pool and spa and this is probably the only area that isn't up to the facilities in the rest of the hotel.

The pool is very small, more than a dozen in and it's standing room only. The changing facilities and finishings are more of what you would expect from your local council sports centre from 20 years ago or so. The staff there were helpful and friendly though.

Rooms are what you'd expect from a holiday inn, so 5 start thrills, but spotlessly clean and nice big beds as well!

Really impressed with the bar area, lovely set up with a fab outdoor seating area that we weren't able to use because of the rain :(

All in all a great stay and value for money.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank RichardB19672014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISUA, Front Office Manager at Crowne Plaza Stratford-Upon-Avon, responded to this review, 30 August 2014
Dear RichardB19672014,

We are so pleased to hear that you enjoyed your time with us, I have shared your comments with my team and we very much look forward to welcoming you back for a future stay with us.

Kind Regards
Roxanne Hopkins
Reception Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston-upon-Hull, United Kingdom
Level 4 Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 August 2014

we didnt stay in the hotel (gutted) but went for a cavery on a sunday night. wow! what a surprise! the hotel is stunning! wish we had stayed in there instead lol
the carvery was delicious, staff perfect. everything was amazing!
defo stay in there in our next visit to stratford upon avon.
defo recomend it.

  • Stayed August 2014, travelled with family
    • Cleanliness
    • Service
Helpful?
1 Thank Cristianebacon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISUA, Front Office Manager at Crowne Plaza Stratford-Upon-Avon, responded to this review, 30 August 2014
Dear Cristianebacon,

Great to hear the feedback, thank you for your kind comments about our carvey. We look forward to your next visit to Stratford Upon Avon.

Kind Regards
Roxanne Hopkins
Reception Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worthing, United Kingdom
Level 6 Contributor
249 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 26 August 2014

Stayed at the Holiday inn for an event and was really impressed with the size of room and bathroom, all really clean and spacious and due to be updated I believe. The new outside area was amazing overlooking the river with rattan style seating and heaters. Breakfast was great and I will go back, this time for leisure. Really friendly helpful staff

Room Tip: Make sure you have time to use the outside area
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  • Stayed May 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISUA, Front Office Manager at Crowne Plaza Stratford-Upon-Avon, responded to this review, 30 August 2014
Dear Sharon B,

Delighted you enjoyed your event and managed to get some time to enjoy the terrace. We look forward to you next stay.

Kind Regards
Roxanne Hopkins
Reception Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Stratford-Upon-Avon

Property: Crowne Plaza Stratford-Upon-Avon
Address: Bridgefoot, Stratford-upon-Avon CV37 6YR, England (Formerly Holiday Inn Stratford-upon-Avon)
Phone Number:
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Stratford-upon-Avon
#6 Luxury Hotel in Stratford-upon-Avon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Stratford-Upon-Avon 4*
Number of rooms: 259
Official Description (provided by the hotel):
Situated on the River Avon and set in beautiful landscaped gardens, the Holiday Inn Stratford-upon-Avon is the perfect location for discovering the delights of Shakespeare's birthplace, while other local attractions and historical sites are within walking distance. The hotel is within easy reach of J15 off the M40 and 20 miles from Birmingham Airport and the NEC and only a short drive from the amazing Warwick Castle. All 259 refurbished bedrooms have air-conditioning, wireless internet access and tea and coffee making facilities. Car parking is available at the hotel with over 300 spaces on site. Renowned as an excellent meeting and conference venue and with the impressively modernised Ballroom with adjoining exhibition areas Holiday Inn Stratford-upon-Avon can host events for up to 550 delegates. To dine in style, the Terrace Lounge and Bar and the Riverside Restaurant offer excellent food to suit all tastes. Or to really unwind and recuperate, the leisure club is available for all guests to use with a wide range of first class facilities including a fully equipped gymnasium, indoor heated swimming pool, sauna and whirlpool. Discover Stratford-upon-Avon and visit the many nearby places of interest including the National Exhibition Centre, The Royal Shakespeare Theatre, Warwickshire and the Heritage Motor Centre. The Hotel, in compliance with UK smoking regulations, is completley non smoking. ... more   less 
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Also Known As:
Holiday Inn Stratford-Upon-Avon Hotel Stratford-Upon-Avon
Stratford Upon Avon Holiday Inn

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