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“Excellent customer care”

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The Stratford, A QHotel
Certificate of Excellence
Cork Ireland
Level 5 Contributor
69 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Excellent customer care”
Reviewed 5 May 2012 via mobile

We recently stayed at this hotel and had a great stay. The staff are very helpful and in the restaurant they were outstanding.
The room we stayed in was excellently appointed and very spacious.
During our stay we had a problem that needed addressing and it was resolved promptly an proffesionaly, this is the true test of a well run caring hotel.
Will definately return.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank goju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, 10 May 2012
Goju

I am delighted the team looked after you well. I will ensure your feedback is shared with them, thank you for taking the time to post such a fantastic review.

Kind regards
Annie Brown
General Manager
Report response as inappropriate
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2,058 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (359)
Date | Rating
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English first
Coventry, United Kingdom
1 review
Reviewed 1 May 2012

My partner and I stayed for 1 night and we found 'all' the hotel staff very helpful. Everything from the large beautifully decorated room, the comfortable king size bed and the breakfast were faultless. The hotel is in a great location for visiting historical Stratford centre. I would certainly recommend this hotel.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 800Helen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, 3 May 2012
800Helen

I am delighted that you found all aspects of you stay good. Thank you for a great review and we hope to see you in the future!

Kind regards
Annie Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barrow-in-Furness
Level 6 Contributor
109 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 30 April 2012

Stayed here for a couple of nights whilst attending a meeting.

Comfortable rooms. Excellent breakfast. Friendly staff. Who could ask for more?

Highly recommended.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank barrowboy35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, 3 May 2012
Barrowboy35

I am delighted you enjoyed yet another stay with us at The Stratford. Thank you for the brilliant feedback.

Kind regards
Annie Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carmarthen, United Kingdom
Level 5 Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 24 April 2012

Stayed on a Sunday evening . The hotel has been refurbished very recently and is really smart but still very comfortable. Our room was very well equipped , spotlessly clean with a lovely modern bathroom, All of the staff from check in to check out were really helpful and friendly. We'll certainly be back!

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChrissiePaulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, 25 April 2012
ChrissyPaulo

Thank you for your review and I look forward to welcoming you back!

Kind regards
Annie Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 April 2012

We stayed for three nights at this very nice hotel. It is well located being close to centre yet the grounds give good impression of space. It is modern and we found the rooms tastefully decorated with ample space . The very large (king size) bed was a bonus, as at 6ft 5 , I have endured many uncomfortable experiences in other hotels..The staff were friendly ,efficient and welcoming. Breakfast was good and they coped well even in the busy surges. A very pleasant experience and I will be recommending it to friends and family.

  • Stayed April 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank poplarboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, 25 April 2012
Poplarboy

I am delighted you enjoyed your stay and found the bed comfy! I will ensure the team are made aware of your kind feedback.

Kind regards
Annie Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 April 2012

Overnight Saturday stay for theatre trip. There was a wedding on and the ground floor was taken over by wedding party - too old and wet for them to be outside. This was fine but kids were playing in the 1 remaining working lift. The stairs were the better option.

No issues with room but sleep not the best owing to irritating bass noise from the disco downstairs, fortunately all was quiet after midnight.

Room was clean, well decorated and furnished. Slight design flaw in the number of wide cupboard doors opening into the hallway into the room which was very narrow.

Breakfast was fine and quiet - mainly because had it early before the wedding guest got up.

On the whole would recommend Q Hotels - was our first stay. Not so keen on paying for the parking but they let you leave car in their car park after you have checked out saving on high price of public car parks in Stratford.

Room Tip: Make sure your not above function room when there is a wedding
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DerbyChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, 25 April 2012
DerbyChris

Thank you for your review and feedback. I do hope we will have the opportunity of welcoming you back soon.

Kind regards
Annie Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level 5 Contributor
71 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 19 April 2012

We booked two nights at The Stratford in Stratford Upon Avon after recently going to The Gadget Show at the NEC. We booked a Deluxe Room package which included brerakfast and after checking various booking websites the actual hotel website was cheapest so used that.

The hotel is within a 2 minute walk of the city centre at the market side of the town. The room was of a good standard, clean and even a comfortable bed. Breakfast was the only meal we had in the hotel and it was excellent, plenty to eat and of a high standard.

Staff were very friendly without being overbearing. Car park was £5 per inght which is not ideal but on the other side there was always parking although we did not drive for two days as everything was within walking distance.

Room Tip: If you are looking for dinner we had a fab meal at a restaurant called Sorrentos and it is the best...
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ge0rdie_Mark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, 25 April 2012
Ge0rdie_mark

Thank you for a great review I am delighted you had a good break away.

Kind regards
Annie Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Stratford, A QHotel

Property: The Stratford, A QHotel
Address: Arden Street, Stratford-upon-Avon CV37 6QQ, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Stratford-upon-Avon
#3 Romantic Hotel in Stratford-upon-Avon
#4 Business Hotel in Stratford-upon-Avon
#4 Luxury Hotel in Stratford-upon-Avon
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Stratford, A QHotel 4*
Number of rooms: 102
Official Description (provided by the hotel):
Chic and sophisticated, this delightful hotel is the epitome of good taste. And we don't just mean our heavenly restaurant, Quills. Following our £7 million refurbishment, the décor is oh so contemporary and absolutely gorgeous. The extravagant rooms take you to a place beyond comfort. Centrally located, a stroll away from great shopping, theatres and attractions, and 2 minutes from the train station. ... more   less 
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Also Known As:
The Stratford, a q Hotel Stratford-Upon-Avon
The Stratford a Qhotel
Stratford a Qhotel Upon Avon
Stratford Victoria Hotel

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