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“Nothing was too much trouble”

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The Stratford, A QHotel
Certificate of Excellence
London
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nothing was too much trouble”
5 of 5 bubbles Reviewed 3 February 2014 via mobile

Over our recent 2 night stay, nothing was too much trouble for the staff of this very comfortable, modern hotel. They really did try to accommodate all our needs and were always cheerful and friendly, especially the restaurant staff. We had dinner in the hotel both nights and were impressed by the quality and the presentation. The self-service breakfast was varied and tasty (real sausages!). The hotel location is especially convenient for the station, but is very quiet. It is a 15 minute walk to the RSC theatre. There was a good sized car park. I would definitely recommend this hotel for a stay in Stratford.

Stayed February 2014, travelled with family
Helpful?
3 Thank EP55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, 4 February 2014
EP55

Thanks for your fab review. We also have a Quills restaurant page on trip advisor if you had time to comment on there. I am delighted you enjoyed your meal.

Annie Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,991 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (346)
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newport
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 2 February 2014

Another fantastic weekend. Went to the hotel for my husbands 40th birthday with friends, and I'm glad we did. Booked before Christmas and had a absolute bargin 2nts b&c plus evening meal on the first night of our stay for £164.00 wow! We checked in quickly and without and fuss. The hotel gave us an upgrade so that was amazing. Our room was massive queen size bed large 2 seater settee and reading chair. Lovely and clean bathroom power shower over the bath lovely fluffy bathrobes, clean towels everyday. Staff extremely helpful, they can't do enough for you. We ate in the hotels restaurant on the Friday night and the food was to die for. They found out it was my husbands birthday and bought his dessert out ona plate chocolate iced with Happy Birthday on it what another nice touch. So even though we had an absolute bargin not at any time was it compromised. Excellent hotel close to all amenities town, Shakespeare house, theatre, racecourse, train station. Staff amazing nothing to much trouble management should be proud of you all from staff on front desk, waiting staff in restaurant and bar, and most important house maids. You made our weekend feel special once again. Thank you.

Room Tip: Stay on the 2nd floor rooms starting with 200 and something, they feel larger.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NewportTaffy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, 4 February 2014
Newporttaffy

Fantastic review!! So pleased that everyone was able to make your stay memorable. Hope we see you soon.

Annie Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 February 2014

I have stayed there for couple days with my mum, the Qhotel is one of best hotel I have been. The location is good, the building and garden are beautiful, room is big and clean, the most important is excellent service in reception and breakfast. Me and mum love so much. Thank you for all everything. We will go there again in summer hopefully.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hong Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, 4 February 2014
Hong Z

Look forward to seeing you back! Thanks for the kind comments.

Annie Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Matlock, United Kingdom
Level Contributor
79 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 24 January 2014

Prior to writing this, I noticed that there were a number of "poor" and even "terrible" reviews and read them wondering if I'd stayed at a hotel in a parallel universe. In particular, I have never experienced such brilliant, personal and absolutely charming customer service by every member of staff we encountered (special mention to Douglas in the breakfast room, who was lovely all weekend and even - on learning of one of our party's birthday - brought her a glass of sparking wine) in any other hotel or restaurant.

The hotel was well placed for Stratford (we were there for both the Mantel novel plays), our rooms spotless and well decorated/furnished, very well equipped and very comfortable. We ate on our second night in the hotel restaurant (largely because it looked as if it was going to pour with rain and we didn't fancy getting soaked) and had a meal of excellent quality - my pudding (chocolate ganache with salted caramel ice cream) was sublime.

I'm nonplussed by criticism of breakfast, because we had no trouble getting seated on both mornings and there was plenty of hot, fresh food available. I can only conclude that problems experienced and commented upon in the last have been taken (as you would wish) seriously by the hotel management and all staff and rectified appropriately.

On seeing how close the Arden hotel was tot he RSC we wondered if we'd stay there in future - but after our two days at The Stratford, we were all adamant we'd return here next time.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HelenFNafplio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, 4 February 2014
HelenFNafplio

Delighted to read your reveiw and that you will be staying with us on your next trip!! I will be sure to pass on your comments to Dougie and the Chefs!

Annei Brown
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Bristol, United Kingdom
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 19 January 2014

We stayed at this hotel for one night in order to visit the RSC theatre. The hotel was excellent - the reception staff were very pleasant and helpful, and the breakfast was superb (probably worth getting down for breakfast at about 0900 as everything is fresh then). Our room (318) was warm, clean and comfortable, and the shower was brilliant. However, there was no shower cap available with the toiletries, so my mum won't be very pleased as she collects them! The only gripe we had was that the bar was busy for a Saturday night, and noisy young children should not be running around in it at 11pm. The car park was an additional £5, but there are plenty of spaces available and it is secure. It is our anniversary on Valentine's Day so we are considering returning to this hotel then to celebrate if we can find an agreeable room rate :)

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mich189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, 24 January 2014
Mich189

You must come back for valentines! The chef is busy putting together some great dining options too. Thanks for your review.

Annie Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
45 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 18 January 2014

Just spent another two nights at this lovely hotel,and just as the last time we were here the service,comfort food and cleanliness is second to none,we love this hotel, well done to the whole team you should be very proud .

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sheanian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, 24 January 2014
Sheanian

Thank you for the amazing feedback! If you dine next time we also run a Quills trip advisor page and would be grateful for your comments there too.

Annie Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
WEST YORKS
Level Contributor
957 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 284 helpful votes
4 of 5 bubbles Reviewed 15 January 2014

Stayed here recently on business and really enjoyed the experience.
There is a reasonable sized car park and the hotel is perfectly located for exploring the town.
The rooms are very comfortable and the temperature was easy to control.
The bed was very comfortable and I enjoyed an excellent nights sleep.
The bar was comfortable and had a reasonable selection of drinks.
Breakfast was also good and the service very friendly.
Would recommend to anyone visiting and wanting a reasonable priced stay.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ANDY K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, 17 January 2014
Andy K

Thank you for your comments with regards to our facilities and I am pleased that there was everything you required. I do hope we will see you on your next trip.

Annie Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Stratford, A QHotel

Property: The Stratford, A QHotel
Address: Arden Street, Stratford-upon-Avon CV37 6QQ, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Stratford-upon-Avon
#3 Romantic Hotel in Stratford-upon-Avon
#4 Luxury Hotel in Stratford-upon-Avon
#4 Business Hotel in Stratford-upon-Avon
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Stratford, A QHotel 4*
Number of rooms: 102
Official Description (provided by the hotel):
Chic and sophisticated, this delightful hotel is the epitome of good taste. And we don't just mean our heavenly restaurant, Quills. Following our £7 million refurbishment, the décor is oh so contemporary and absolutely gorgeous. The extravagant rooms take you to a place beyond comfort. Centrally located, a stroll away from great shopping, theatres and attractions, and 2 minutes from the train station. ... more   less 
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Also Known As:
The Stratford, a q Hotel Stratford-Upon-Avon
The Stratford a Qhotel
Stratford a Qhotel Upon Avon
Stratford Victoria Hotel

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