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“Good quality and value for money”

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The Stratford, A QHotel
Certificate of Excellence
Zug
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Good quality and value for money”
Reviewed 23 April 2014 via mobile

All was good about the hotel. Much much better than the dormitory hotels, such as Travelodge and premier inn. Clean, spacious and nicely furnished in all areas including the lobby, restaurant, bar and rooms. Staff friendly and helpful. Will go back.

Stayed April 2014, travelled with family
Helpful?
1 Thank Simon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, 24 April 2014
SimonH

Fabulous! Thank you. Hope we see you again soon.
Annie Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,038 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (356)
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English first
Sawbridgeworth, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 April 2014

Weekend break away hotel was spotless, great staff, helpful & courteous. Good choice for breakfast & no trouble when ordering from the kitchen menu. Good bar (always nice when away for a few days, nice grounds which to unwind. Only issue is charging for the parking almost like a small tax

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Burnsey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, 24 April 2014
BurnseyB

Delighted that you enjoyed your break away and thanks for the review. Our car parking charges are very competitive locally, we ensure that we regularly review this and communciate it clearly on our web site. I am sorry that this wasn't made clear on this occasion.
Annie Brown
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Washington, D.C.
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 April 2014

The Stratford had everything we wanted: proximity to the rail station, quiet and dark room, very comfy bed and large bathroom with a great shower. The staff was extremely helpful and friendly. This will definitely be our base whenever we visit Stratford upon Avon.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank clr53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, 24 April 2014
clr53
Fantastic feebdack thank you. Look forward to seeing you soon.
Annie Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 21 April 2014

The staff at this hotel go out of their way to be helpful and friendly and to me that is priceless! The hotel is pleasant and situated conveniently for everything in Stratford Upon Avon. It's a lovely short walk to the shops and restaurants and all the Shakespearian tourist attractions.

The carpets in the corridors were very tatty and need attention as they stand out like a sore thumb as the rest of the place is spotless. Even taking the carpets into consideration, I would of given the hotel a '5' as the customer services was just great but charging guests £5 to park whilst you are a guest is not acceptable and will forever stick in my mind. Why do it and ruin your guests perception of you?

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jamax66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, 24 April 2014
Jamax66
Thanks for the feedback; We have a full refurbishment plan in place following a complete refurbishment 6 years ago and the bedroom corridor carpets are included in this plan. They are currently ordered and we are very excited as they will be in place within the next 6 weeks. I do hope you will notice the difference on your next visit.

Our car parking fee remains very competitive locally, however we do appreciate the comments.


Annie Brown
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Woking, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 April 2014

Hotel was very average. The staff at Breakfast was amazingly helpful and mostly happy unlike the reception staff who made you feel everything was too much effort, with the exception of one receptionist on check out. There was problems with the hot water on the 2nd night. Some of the carpets looked like they needed a good clean. A bit surprised when we arrived that they insisted on running £100 through on my credit card, never had this before at a hotel, has anyone else. I know they usually keep your credit card details just in case. This hotel was very impersonal. Its closeness to town was a plus but I struggle to know why it is 5th in Stratford for hotel reviews, my goodness makes me wonder about the rest. Forgot to say we spent both nights at the hotel rolling into the middle of the bed with a extremely uncomfortable mattress. Also leaky shower hose.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paradisecorner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, 24 April 2014
Paradisecorner

I am surprised and disappointed, we do pride ourselves on the level of cutomer service delivered. I am sorry that this wasn't reflected during your stay. Thank you for letting us know, please be assured we will investiagte this further. The authorisation proceedure on arrival is fairly usual through four star hotels should a guest wish to have a charge back facility. This is not essential should a guest wish to pay as they go.

Annie Brown
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Harwich, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 April 2014

Have just returned after a three night stay. Can't fault anything. Check in quick and informative. Room clean and comfortable. Having a safe in the room was a bonus ( no charge). Bathroom great the shower was powerful plenty hot water. Food was fantastic we had dinner on one night and walked into Stratford for the other two nights. Breakfast was more than adequate ( diet starts immediately!) All the staff were helpful and cheerful. We have stayed at three other Q hotels and have found all of a high standard.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KarenC844
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, Manager at The Stratford, A QHotel, responded to this review, 19 April 2014
Dear KarenC844,

Thank you for your lovely review. I'm pleased you enjoyed our new spring menu in Quills, there is something for all tastes.

We look forward to welcoming you back soon.

Annie Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 April 2014

Booked and paid for BB and evening meal in advance to save an extra couple of quid as we are pensioners.
Got a room upgrade to a large room with an enormous bed but a very small bathroom.
Can't say too much about the food, my wife had duck on the first evening and after that she was was so ill she could not leave the room on the following day. We left the next morning, afraid to try any cooked food at the hotel. At checkout I was informed that the duck was a "special" and require an additional £2 payment. The staff were not sympathetic to our problem, although one of the dinning room staff did say that we were not the only ones with a tummy bug problem!!
The hotel also charges £5 per day to park.
We left feeling very unhappy.
I don't think that this hotel is much of a bargain, but it is well located to visit Stratford on foot.
In general, the hotel is just on the cusp of a needed make-over. I would look elsewhere for a weekend hotel.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank andy9171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, Manager at The Stratford, A QHotel, responded to this review, 16 April 2014
Dear andy9171,

Thank you for your review, I believe you have been liaising with my Operations Manager regarding this. As discussed we had no other instances of guests feeling unwell and this dish was sold numerous times over the weekend. We take food hygiene extremely seriously and we ensure all appropriate procedures are in place.

Annie Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Stratford, A QHotel

Property: The Stratford, A QHotel
Address: Arden Street, Stratford-upon-Avon CV37 6QQ, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Stratford-upon-Avon
#3 Romantic Hotel in Stratford-upon-Avon
#4 Business Hotel in Stratford-upon-Avon
#4 Luxury Hotel in Stratford-upon-Avon
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Stratford, A QHotel 4*
Number of rooms: 102
Official Description (provided by the hotel):
Chic and sophisticated, this delightful hotel is the epitome of good taste. And we don't just mean our heavenly restaurant, Quills. Following our £7 million refurbishment, the décor is oh so contemporary and absolutely gorgeous. The extravagant rooms take you to a place beyond comfort. Centrally located, a stroll away from great shopping, theatres and attractions, and 2 minutes from the train station. ... more   less 
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Also Known As:
The Stratford, a q Hotel Stratford-Upon-Avon
The Stratford a Qhotel
Stratford a Qhotel Upon Avon
Stratford Victoria Hotel

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