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“Anniversary break”

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The Stratford, A QHotel
Certificate of Excellence
Reviewed 19 May 2014

SERVICE
The whole customer service from booking to check out more than exceeded our expectations. I spoke to Sue at the call centre after I was having difficulties booking online. She explained fully the procedure should I be charged twice. The whole process of booking the room was very quick and professional.
On the night prior to my stay, I was contacted by Jason who advised me that a large party was going to be taking their seats at the same time as us. We were offered an earlier time without any problems, what a refreshing change that phone call made.
We checked in and were greeted warmly and professionally by Jason. He explained the lay out of the hotel and all the local sites. Again, Jason did that little bit extra by arranging flowers for my wife to be taken to our room whilst we had diner.
Our waitress was attentive with out being overpowering and was very professional, polite and looked after us exceptionally well. The bar staff knew all the cocktails that were on offer and again afforded us excellent customer service.
As you walked around the hotel the whole team were polite and courteous.

FOOD
The evening meal was absolutely fantastic, the food was warm fresh and clearly prepared by an inventive chef. Top dining.
The following morning we had a hearty breakfast and the waiting staff were fantastic, especially Dougie, who made sure we were well looked after.

ROOM
Exceptional. Lovely four poster bed, with beautifully clean and crisp linen. The room and bathroom as clean as could be. It was an absolute pleasure to stop in the room

What a fantastic hotel, well done to all the staff. I love what they are doing to the grounds. They weren't quite finished for our stay, but this didn't detract from a wonderful stay. You can't go wrong stopping in room 200.

  • Stayed: May 2014, travelled as a couple
    • Value
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1  Thank Brett F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this reviewResponded 2 June 2014

Brett F

Delighted that you enjoyed your stay in your Feature Room and tahnks for your amazing comments. Follow on @thestratfordq for up to date chat on what we are doing.

Annie Brown

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949 - 955 of 2,144 reviews

Reviewed 18 May 2014

The location of this Hotel is ideal for seeing all of the sights of Stratford Upon Avon. From our arrival, through our stay and until or departure, the staff could not have been friendlier. Our room was very nice and the air conditioning was a bonus given the hot weather during this weekend. They have just put several tables and chairs on the front lawn, waiter service to this area makes for a relaxing drink after a walk around town. One of the members of staff gave us a map and outlined some places that we might like to visit, this was a lovely touch, as I'm sure we would not have found these places alone.
There is a bone of contention about the £5 per night parking charge, but we had read about this prior to our visit. It was not mentioned at our check in and the first time that we were officially told about it was when we were checking out. The food is the restaurant is very good but the selection and variety could be improved, particularly for those who are staying for longer than a couple of days.
I will definitely be returning to this Hotel.

Room Tip: Room 344 is on the second floor overlooking the front garden and as it's a end room it has two w...
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  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this reviewResponded 20 May 2014

Jim M

Glad you were able to try The Clock Tower Garden - amazing weather too. Thanks for the feedback too.

Kind regards

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Reviewed 12 May 2014

I paid for my daughter and son in law to stay here for 1 night as a honeymoon gift. The occasion was made extra special by the attention paid to them by the staff. they were given a superior room, and a bottle of champagne and chocs. They had a lovely romantic dinner in the hotel restaurant and again were spoiled by the restaurant staff. Thank you to everyone at the hotel who made their short break so lovely.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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1  Thank Geecee_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this reviewResponded 20 May 2014

Geecee7

Thanks for your fab review, I am delightedy they enjoyed their special occasion.

Annie Brown

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Reviewed 11 May 2014 via mobile

The rooms here are lovely.We had two rooms and both very modern and clean. Nice views and even though they were re doing the gardens at the front of the hotel there was no noise.Walking distance to most attractions and a nice bar and restaurant. Couldnt fault this hotel for price, facilities and comfort.

  • Stayed: May 2014
    • Value
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    • Rooms
    • Cleanliness
    • Service
Thank TravelagentHM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this reviewResponded 12 May 2014

TravelagentHM

You will have to come and visit us again and try our new Clock Tower Garden, alfresco dining, openning 156 May.

Annie Brown

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Reviewed 11 May 2014

This was our second visit and every bit as good as the last. The staff are mostly in the exceptional category, the odd one out being the man on check-out who didn't bother asking us if we had enjoyed our stay. The room was very clean and well appointed and breakfast was very good - the older gentleman on duty was fantastic and couldn't do enough for everyone. As we said before the location and ample parking are what makes the hotel and we will certainly return.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JohnUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this reviewResponded 12 May 2014

John UK

Thanks for the feedback about Dougie, our breakfast champ! He will be delighted.

Annie Brown

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Reviewed 10 May 2014

Good location just on the edge of the town centre and only a few minutes’ walk to the Royal Shakespeare Theatre. There’s lots of parking and, having arrived early, the receptionist was OK with us leaving the car there until check-in time. She was very helpful in marking up a town map for us with a route to the theatre and, also, recommending a couple of places for lunch.

Room was excellent. Very well appointed. Comfortable beds, chairs, etc.

Breakfast is buffet style and was a bit of a let down. Whilst there was a good range of food items, none of the cooked items were actually hot and were just warm – no doubt having sat around too long. It really isn’t what you expect from a relatively upmarket company such as QHotels but, other than that, a good overnight stop.

Stayed: May 2014, travelled as a couple
Thank harters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this reviewResponded 12 May 2014

Harters

Thanks for the feedback about breakfast. I am sorry it wasn't up to the usual high standard and will ensure this is monitored.

Annie Brown

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Reviewed 10 May 2014

Only stayed for the night, room very spacious and clean. Bed comfortable. Altogether a very nice feel, would recommend and will be returning. Hotel we're hosting an event, but, made sure our room was out of earshot, nice touch.

Stayed: May 2014, travelled solo
Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStratford, General Manager at The Stratford, A QHotel, responded to this reviewResponded 12 May 2014

Susan B

Pleased that you had a great weekend away and were looked after! Thanks for the fab review.

Annie Brown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Stratford, A QHotel

Address: Arden Street, Stratford-upon-Avon CV37 6QQ, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Stratford-upon-Avon
#3 Romantic Hotel in Stratford-upon-Avon
#4 Luxury Hotel in Stratford-upon-Avon
#4 Business Hotel in Stratford-upon-Avon
Price Range: £99 - £158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Stratford, A QHotel 4*
Number of rooms: 102
Official Description (provided by the hotel):
Chic and sophisticated, this delightful hotel is the epitome of good taste. And we don't just mean our heavenly restaurant, Quills. Following our £7 million refurbishment, the décor is oh so contemporary and absolutely gorgeous. The extravagant rooms take you to a place beyond comfort. Centrally located, a stroll away from great shopping, theatres and attractions, and 2 minutes from the train station. ... more   less 
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Also Known As:
The Stratford, a q Hotel Stratford-Upon-Avon
The Stratford a Qhotel
Stratford a Qhotel Upon Avon
Stratford Victoria Hotel

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