Have just stayed here for a family weekend and have nothing but praise for the staff, from the marvellous Joanne & Lucy on reception to the excellent bar staff to the truly stupendous restaurant staff, nothing was too much trouble. I can honestly say that we have never experienced that level of customer service in any hotel in the UK.
On our second day, the hotel even lent us a wheelchair as an elderly member of our party was having a problem with her wheelchair. After we had been out for the day, we were having a drink on the terrace when the reception staff noticed that the wheelchair had been returned, and came and found us on the terrace to see if we wanted to book a table in the restaurant as she was worried that it was getting a little busy and there were 8 of us. That's what I call excellent service.
The rooms are of a good standard (although maybe the beds could be a bit softer, they are very hard and although I like a firm bed, even I found it a bit uncomfortable), and the bathrooms are very modern. The rooms are spotless and spacious. One suggestion, a few more TV channels wouldn't go amiss.
The food in the restaurant is top notch ( recommend the belly pork starter and the beef olives main, delish), and is all presented to a high standard, and nothing is too much trouble for the staff.
The wine list is comprehensive and usually has special offers on it as well.
This is a hotel I would definitely recommend and would return to as well.
Well done to the management of this hotel for running such a tight yet friendly and accomodating ship.
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- Also Known As:
- Stratford Manor Upon Avon
- Hotel Stratford Manor