Weekend Function - 5/7 October 2012
My wife and I shared the table with "mishmash41" and her family for the banquet on the Saturday night and concur wholeheartedly with her account of events. In addition to the confusion over the vegetarian choices, the service to our table was slow and when delivered the main course was cold. My wife also had a special dietary requirement for a main course "without onions and extra gravy". The absence of onions on this occasion was not a problem but the extra gravy had to be asked for despite its requirement having been notified well in advance and again just prior to the start of service.
(From personal experience and knowledge of the event organisation I am confident that the communication failure is not with the group's organizer.)
My wife was the "lady" who remonstrated with what appeared to be a "duty manager" and we were most unimpressed with the indifference we encountered.
Conversely, our experiences in the main restaurant on the Friday night and at both breakfasts were more than satisfactory, mainly due to the care and attention given by one of the waiters who proved most helpful. I cannot recall his name but he's "the Big Guy of Greek descent" and is a great asset to any hospitality establishment.
My professional assessment of our stay is that both "Event Management and Service Recovery" at the Stratford Manor are in need of urgent review.
I am aware that the group has booked again for next year's event but on the basis of our experience at this year's banquet we will not return.
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- Also Known As:
- Stratford Manor Upon Avon
- Hotel Stratford Manor