Booked a package at this hotel for Valentines night with my boyfriend, including 2 30 min spa treatments, one night stay, dinner and breakfast. On arrival we were impressed with the grounds and were welcomed by a lovely receptionist who gave me a rose when we checked in!
We headed to the spa straight away as our treatments were booked for as soon as we'd arrived. I had a facial which lasted just over 10 minutes despite paying for a 30 min treatment and my boyfriends back massage took about the same amount of time. After being a little disappointed by this we then asked if we could book some more treatments to which we were told there was no availability until Tuesday which was a shame.
The food at dinner was lovely but it was spoiled by inattentive staff who couldn't really care less that we were left waiting about 40 mins between courses. We mentioned it to the front of house waiter but he did nothing to rectify the situation and just about managed to say sorry. We mentioned it again to the receptionist when checking out in the morning after he tried to charge us £10 for the bad service, but again he wasn't particularly interested and didn't ask us why we were refusing to pay the service charge. We left with a bad taste in our mouths and we won't be returning.
What could've been a lovely weekend was effectively spoiled by staff who couldn't care less if you were there or not.
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- Also Known As:
- Stratford Manor Upon Avon
- Hotel Stratford Manor