We stayed here last weekend on a "romantic" wedding anniversary spa break. The spa and therapists were excellent, very good massages so no complaints there. Room was fine, as expected. On the Saturday night there was a very large, extremely loud hen party in the restaurant that completely overpowered it and made it hard to hear yourself speak at times. If they are going to take large groups they should separate them from the main dining room - other couples were also not very happy. The food was excellent on the first night, the second night not so. We had supposedly slow cooked lamb which had no taste; we gave the waiting staff our comments.
Having got home I rechecked the bill and discovered that we had been charged about £85 which was someone else's bill (with the same surname). We had a package that included meals etc so I'm not sure how this happened. It was refunded but if I hadn't checked again we would have been none the wiser.
Bit disappointed given it is a 4 star hotel; however on the plus side the staff were all lovely, especially Jeremy in the restaurant who clearly knows his job well and Juan in the bar who was very engaging. But if you're looking for a quiet weekend I wouldn't come here again.
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- Also Known As:
- Stratford Manor Upon Avon
- Hotel Stratford Manor