Our booking experience was very good but this was somewhat marred when my husband rang to book dinner and was told it wasn't on the night that our package had described. They actually asked him to email them the link to their own website outlining the offer before they would believe we had booked it! Such hassle over which night we could have the included dinner. After a profuse apology the member of staff he spoke in central reservations assured him all would be perfect with our stay. So we relaxed.
We arrived after a long drive an hour after their 2pm check in to be told our rooms weren't ready. The reception staff informed us they had been full the night before as if this would be perfectly ok with us. When we said this was hardly our fault they repeated the reason no less than 2 times as if we somehow hadn't understood. We pointed out central reservations had supposedly rung the hotel to assure a "perfect stay". They looked bemused.
My husband rang central reservations to complain they hadn't really done that great a job in smoothing troubled waters and was basically told to take it up with the hotel. The duty manager appeared and told us he hadn't had any information from central reservations but thankfully didn't go down the hotel being full route and offered us a free drink with dinner. Not exactly the grand gesture but had the reception staff just done this in the fiirst place our first impressions would have better.
The rooms are nice but no minibar in the standard rooms which are the only type which interconnect apparently. They wouldn't put a mini fridge in our room for our son's milk. Great beds. I love rock hard mattresses and I loved these, great sleep quality.
The pool looked nice but the changing rooms resembled school ones. On both occasions we went we got hair tangled in our hands in the pool. Really unpleasant and not something we've ever noticed anywhere else. On the first day the member of staff on duty looked uninterested in anything and while we told our son he couldn't jump in due to the no jumping signs all around the pool he had a good point telling us everyone else was . This too was unpleasant. On our second visit I asked a different member of staff to clarify the rules. He confirmed there was no jumping or diving in the pool and was surprised to hear about our experience the previous day. He was pleasant and helpful in complete contast to his colleague the day before.
The restaurant is good. Manned mainly by Eastern European staff (as seems to be the case throughout all areas of the hotel) but perfectly good service and generally excellent food apart from desserts which are best avoided apart from the cheese.
The location is good for warwick and Stratford and our rooms were nice and quiet overlooking the grounds. We had no road noise.
Overall it would have been a better stay if we hadn't had so much hassle before we even arrived and then further problems. A reasonably good hotel with a good restaurant but no Shire hotel.
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- Also Known As:
- Stratford Manor Upon Avon
- Hotel Stratford Manor