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“super staff and hotel and a good nights sleep”

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Macdonald Swan's Nest Hotel
GreenLeadersSilver level
Reviewed 28 January 2012

excellent hotel, superb staff, great food and beer and most of all a good nights sleep. i have never stayed at a better hotel in my life, staff so helpfull (Aga) great rooms clean and tidy a good bed to sleep in. good location so near for town centre and royal shakespere company, lots of little shops.food is excellent eating in the hotel was a dream

  • Stayed: January 2012, travelled as a couple
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2  Thank city0007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,544 - 1,550 of 1,756 reviews

Reviewed 3 January 2012

We ate at the pub within the hotel called The Bear. I thought it was excellent with a first class range of beers and food.
Good pub atmosphere with plenty of locals and reasonably busy for a Monday lunch time. The only fly in the ointment for us was the length of time waiting for your food to arrive once your order had been placed. Apparently they share the kitchen with the hotel. That's the only reason I haven't given an excellent rating. You do get charged a fiver though for parking, there is a public car park directly opposite which charges £6 for 6 hours so you can save a quid and park all day.

  • Stayed: January 2012, travelled with family
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1  Thank bertthefish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2011

The room and bathroom were clean and well presented. The bed was comfortable. It was nice to receive a complimentary bottle of water. The location is as good as you are going to get in Stratford. A morning walk along the Avon is very nice and the town centre is just five minutes away. The hotel bar serves some great real ales too, but it can get a little busy. The only downside was the breakfast. It wasn't expensive, but there wasn't a lot either. It was more like something i'd expect to see in a downmarket motel. Car parking can also be a little difficult when the hotel is busy.

I'd stay here again for sure when coming to Stratford, but next time i'll walk into town for breakfast!

  • Stayed: November 2011, travelled with friends
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1  Thank DenHaagTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2011

I stayed here for just 1 night on a business trip.
Hotel location is very handy for the town. Lots of things to see, and restaurants and pubs in the area.. but there is no need to go out, as the hotel has great food, and the bar is a nice place to drink a beer.
Rooms are well maintained and clean.
I had a great nights sleep.
Staff are friendly and helpful
Parking appears to be a little problem at lunch time, (many Xmas lunches), but you can use the parking on their sister hotel across the road.
Parking is Pay & Display for non guests, so you can get a ticket from reception.

Room Tip: Take a room in the main (old) part o fthe hotel, as the rooms appear to be larger
  • Stayed: December 2011, travelled on business
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1  Thank Shuttie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2011

We decided to spend new year away as a treat and booked this hotel for new years eve and new years day. When we arrived we were given a room on the ground floor and the lights blew when we switched them on. The handyman came and sorted it. Then I went to have a bath and the knight in the bathroom was very I'm and kept flickering. The man came and sorted it. I tried to run a bath and the water jut trickled out and was only Luke warm, the anger came and said it was alright but we were unhappy so they moved us to another room which was a suite, it looked lovely and had a stunning bathroom with boiling hot water which was lovely. We wanted to book a meal in the hotels French restaurant,but it was fully booked with party's. So we went into Stratford and had a lovely meal there. When we returned we went to bed. There was a constant noise and the bed was vibrating so we pulled them away from the wall as it was the wall that was vibrating. The noise continued all night and kept us awake. It stopped for ten minutes at 6.50am and then started again. When we went downstairs for breakfast we told the lady at the desk and they moved us again but the room would not be ready until 2pm. We spent the day wandering around the beautiful butterfly farm and Stratford upon Avon. The restaurant was again closed so we had lunch in the bar which was full as there was a football match on. When we were given our room it was pleasant but had no bath, which is unfortunate as I suffer with back problems an a bath eases the pain. The lady in reception did say she would move us again but the room she was going to give us was next door the one we had the previous night. The noise was caused by a huge cooling fan next to the room. We liked Stratford but we left very tired and dissapointed with the overall experience at the hotel. I think the room with the fan was no 211

Room Tip: Don't have the one next to the fan on the second loot room 211
  • Stayed: January 2011, travelled as a couple
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3  Thank Copper2p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2011

We booked the Swan's Nest via booking.com 7 months ahead of our trip to Stratford Upon Avon. At £135 per night (B + B) it is not great value for money, but superbly located for the Royal Shakespeare Theatre (the reason for our visit) and within walking distance of most of the town's other attractions.

On arrival the reception manager was unable to trace our booking (although we had a printout from the booking.com website with a booking reference). She said that the hotel usually keeps a few rooms available for Friday and Saturday nights 'just in case' - which was good news for us. We had given our credit card details to pay (as required) on booking but the hotel had not received payment. It turned out that our card had not been debited.

The reception manager did not insist on payment 'up front' and said that when she had contacted booking.com after the weekend she would charge our card only if they had not already done so. A few days later she mailed us a copy of the credit card receipt after she had taken payment.

Our room was large and comfortable, although the view from the window was of a nondescript building across a flat roof. We found on returning at 11.00 pm that a party (complete with a band) was taking place below our room. Thankfully the music stopped at midnight.

Breakfast was undistinguished - we both had kippers, which turned out to be of the 'boil in the bag' variety and it was difficult to distinguish the casually-dressed waiting staff (who had to be asked for each cup of tea or coffee - no pots were left on the table) from the guests because of the lack of uniforms. Would we stay here again? Regrettably, despite the excellent reception manager, not at this price!

  • Stayed: November 2011, travelled as a couple
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1  Thank CEMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2011

We went for a Leisure Weekend using Tesco Vouchers which makes it very reasonable. The location was lovely and we had a river view which few rooms seem to offer. (Though there was a building in the way, but still better than nothing). On arrival there were no guest parking spaces but the parking warden moved his car so we could put ours in his spot which was lucky. We didn't have to pay £5 as some people are saying because the hotel give you a ticket to put in the window. Reception were efficient and we turned down an offer to carry our luggage. Our room was on the first floor. It was a large with a separate seating area though an archway with a lovely sofa and coffee table. Nice if you wanted to spend more time in your room. The bathroom was not as great as some but functional. Only downside of our room was that before we could enjoy the river view we had to look past two rather large vents of some type. I would not have wanted to risk opening the windows to find out what they were venting! However it was chilly so the air con stayed on. The only other downside was that there was a strange intermittent whining noise much like a huge mosquito. We could have let this spoil our stay if we had chosen to but instead reported it to reception when we left.

|We dined at the Bistro which was a big mistake - although the food was nice it was packed with parties of all sizes and ages - not ideal for an anniversary dinner. If you're looking for a romantic meal go somewhere else. Breakfast was the usual Macdonald hotel menu but the fresh fruit/pastires etc were out in the reception area on the first morning which we found quite strange. Service was as other reviewers have said, hurried with a lack of attention to detail - the chef had a problem with poached eggs which were served hard.

Location wise it was ideal just a stones throw from everything. We visited to The Bear pub attached to the hotel which you can enter via reception. Don't let you put this off though because it is not noisy or intrusive. It is a good place to go if there is a sporting event on while you're there and you like to watch it with a friendly crowd rather than alone in your room.

If you are looking for a romantic weekend you are better off going to The Complete Angler at Marlow or the Randolph in Oxford but Stratford Upon Avon has a lot to offer.

Room Tip: Lots of rooms on the lower floor appear to overlook the car park so I would ask for one on the first...
  • Stayed: September 2011, travelled as a couple
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1  Thank CJChivers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Macdonald Swan's Nest Hotel

Address: Bridgefoot, Stratford-upon-Avon CV37 7LT, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Green Hotel in Stratford-upon-Avon
#12 Luxury Hotel in Stratford-upon-Avon
Price Range: £72 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Swan's Nest Hotel 4*
Number of rooms: 68
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Also Known As:
Hotel Macdonald Swans Nest

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