Nothing at all positive to say about this very poor excuse for a MacDonald Hotel other than the location is excellent. On our first eveing, we didn't even wait for a dessert with our meal as the staff were far too busy to attend to us. First night we were tired after a long journey so tried to get some early sleep. Not a chance ! Music coming up through the floor into our room from the bistro directly below us. We complained and the music was turned down but was still clearly audible. However, the worst was yet to come at the next morning's chaotic and shambolic breakfast service. We were shown to a table where a customer had his clothes strewn across the seats and we were expected to sort this out. The breakfast process was not explained to us. We had to ask several times for basics such as tea, coffee, toast, cups & saucers, plates. We went for a relaxing break but were stressed out after less than 24 hours in this place. Yes, when we complained we were moved to a different room which was clearly inferior but by that time we didn't have the energy to mention this. They also took 50% off our first night's bill but this was the very least we expected. If you are used to luxury from a MacDonald Hotel you will not recognise any of that from this hotel. As a result, we will never book with MacDonald again.
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- Also Known As:
- Hotel Macdonald Swans Nest