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“Kind of ok” 3 of 5 bubbles
Review of Macdonald Swan's Nest Hotel

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Macdonald Swan's Nest Hotel
GreenLeadersSilver level
London, United Kingdom
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Kind of ok”
3 of 5 bubbles Reviewed 13 June 2014

I stayed in Macdonald Swan's Nest Hotel last month. The location of the hotel is very good. The hotel rooms are very ordinary. The hotel parking is not free and space is not guaranteed as outsiders can also pay and park. Hotel entrance from parking is strange. You find, all the towels and cleaned garbage to be found on the way. The room decor and floors need to be changed. The room floor is badly even. They just seem to have covered it with carpet.

Hotel did not process our previous days booking in Expedia and pushing the blame on that website. They later realized that they missed it. Pricing is little high.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Vinod929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire P, Manager at Macdonald Swan's Nest Hotel, responded to this review, 25 June 2014
Dear guest
Thank you very much for taking the time to post your coments. I would like to apologise if you found some areas of the hotel lacking. Please be assured that although we do charge for parking we keep this to a minimum and we are always able to accomodate our guests as we have additional parking at our sister hotel across the road. We strive to deliver an excellent standard throughout the hotel. I am sorry that we did not achieve this during your visit but we shall work on your comments in order to make imporvements. I hope that we may have the opportunity of welcoming you back in the future, so that we can show what we can achieve.
Claire Pizer - Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (187)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Florianopolis, SC
Level Contributor
238 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 12 June 2014

Another short, but very good stay! This hotel is very good located, just about 6 minutes walk away from the heart of Stratford Upon Avon main comercial area.
Also nearby there is a range of options for a lunch or dinner, from Mac Donalds to nice and good restaurants, few minutes away by foot.
Staff was very friendly and helpfull.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Luiz Cesar F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire P, Manager at Macdonald Swan's Nest Hotel, responded to this review, 13 June 2014
Dear Guest,
I would like to thank you for your comments and for the time you have taken to give this feedback. I am delighted to learn of the positive stay you had. We shall use this valuable feedback to pass on to our teams as this provides great motivation
We look forward to welcoming you back to the Macdonald Swans Nest Hotel in the near future.
Claire Pizer - Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Presteigne, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 9 June 2014

We were booked into this hotel on Friday 6th June. We tried to check in and get a drink around 4pm, it was impossible to do either. There was a very large noisy wedding and we were told we would have to wait to get a drink until they had gone for their meal despite being residents. We then tried to book in and were totally ignored. We eventually asked to see the manager and the man behind the desk said he was the manager and walked away - we never saw him again. After 15 minutes standing around we walked out and went to another hotel where we were welcomed very warmly and given a lovely room.

We have stayed at MacDonald hotels before and been very impressed but we shall now think very carefully before booking with them again.

  • Stayed June 2014, travelled as a couple
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank idler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire P, Manager at Macdonald Swan's Nest Hotel, responded to this review, 11 June 2014
Dear guest
Thank you very much for taking the time to post your coments. I would like to offer my sincere apolgoies for any shortfall in our service upon your arrival. Please be assured that we strive to deliver an excellent standard of customer care and I am sorry that we did not achieve this during your visit. I hope that we may have the opportunity of welcoming you back to stay at sometime in the future, so that we can show what we can achieve.
Claire Pizer - Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Stratford-upon-Avon hotels

Nottingham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 June 2014

We stayed for one night here in a lovely, clean, spacious and well presented room. Check-in was quick, friendly and professional, despite there being a wedding party in the reception area. We had the 'Starling' executive room which was perfect for our needs. The hotel itself was just a short walk to the waterfront and shops. Breakfast was good , as was the service with plenty of other options if you didn't want full English. We didn't bother having drinks in the bar as the Football match was on and it was a little too lively for us. Overall we had a great experience and would definitely stay there again. We didn't use the pool or fitness centre so can't comment.

Room Tip: The Executive rooms.
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Elaine140923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire P, Manager at Macdonald Swan's Nest Hotel, responded to this review, 9 June 2014
Dear Guests,
Thank you sincerely for your comments and for the time you have taken to give this feedback. I am delighted to learn of the positive stay you had. We shall use this valuable feedback to pass on to our teams as this provides great motivation

We look forward to welcoming you back to the Macdonald Swans Nest Hotel in the near future, once again thank you for the feedback.
Claire Pizer - Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bishops Stortford, England, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 29 May 2014

We stayed for 2 nights at the Swans Nest. I have fed back to the hotel my experience separately. The room was very expensive for what it was, it was damp smelling, only 1 bath towel was replaced and the shower hat was not replaced after the first night. I also had some items go missing from my make up bag during the second day- I searched the room and my bags but they didn't turn up.
I won't be staying at MacDonald hotels again.

  • Stayed May 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Ali C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire P, Manager at Macdonald Swan's Nest Hotel, responded to this review, 4 June 2014
Dear Guest,
Thank you for taking the time to submit the above feedback. I have also replied to your concerns direct but would like to assure you that we take all guest comments extremely seriously. We have thoroughly investigated your comments as soon as you have notified us. At Macdonald Hotels we have strict procedures in place and these have been followed at all times at the Swans Nest Hotel.
I am sorry to hear that your stay did not meet with expectations with regards to your bedroom and I shall be discussing your commetns with those concerend. Your feedback will be valuable in helping us to move forward. The issues you highlight will be worked on as a priority and we hope to make improvements in these areas with immediate effect.
Claire Pizer - Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

We were lucky to enjoy a superior room in this hotel, a treat for my husband's birthday. Couldn't fault the room, clean and comfortable. Conveniently placed to explore Stratford. We didn't eat dinner in the hotel but enjoyed the breakfast.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Magmac53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire P, Manager at Macdonald Swan's Nest Hotel, responded to this review, 30 May 2014
Dear Guests,
Thank you sincerely for your comments and for the time you have taken to give this feedback. I am delighted to learn of the positive stay you had. We shall use this valuable feedback to pass on to our teams as this provides great motivation

We look forward to welcoming you back to the Macdonald Swans Nest Hotel in the near future, once again thank you for the feedback.
Claire Pizer - Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Olney
Level Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 28 May 2014

A lovely hotel just a few minutes walk from the centre of Stratford Upon Avon. The hotel is very nice and the room was perfect. You can use the health club facilities of the Alveston Manor hotel across the road which was very nice.
We had dinner in the hotel at Le Bistro Pierre; the food was excellent and quite reasonably priced, however, the table service, particularly later in the evening was extremely poor, it took the best part on an hour to get coffees and the bill.
Breakfast was appalling......thankfully we had it included in a good package price but if I'd been asked to pay the £15.95 full price I would have refused. The full English breakfast consisted of one sausage, some hard bacon (not crisp, just hard), a small spoonful of baked beans, one egg and one mushroom. We asked for some brown sauce and got a teaspoon full most of which got left in the bottom of the ramekin. We were offered toast with our cooked breakfast which just never arrived. I would have complained but gave up waiting for someone to complain too. Better going and spending £5 at Wetherspoons in my opinion!

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank MK46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire P, Manager at Macdonald Swan's Nest Hotel, responded to this review, 30 May 2014
Dear Guest,
Thank you for your constructive feedback. I am sorry to hear that your stay did not meet with expectations with regards to breakfast, especially as you say you were happy with your room and the hotel location. I would like to reassure you that your comments will be discussed at our weekly Head of Department meeting and taken on board.
I shall be working closely with the manager of le bistrot pierre looking at ways in which to imporve standards and quality of food served at breakfast. It is always our intention for guests to enjoy a positive dining experience whilst eating with us and I am sorry if this was not the case during your visit. Staff training is ongoing and your feedback will be valuable in helping us to move forward. The issues you highlight will be worked on as a priority and we hope to make improvements in these areas with immediate effect.
Claire Pizer - Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Macdonald Swan's Nest Hotel

Property: Macdonald Swan's Nest Hotel
Address: Bridgefoot, Stratford-upon-Avon CV37 7LT, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Green Hotel in Stratford-upon-Avon
#10 Luxury Hotel in Stratford-upon-Avon
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Macdonald Swan's Nest Hotel 4*
Number of rooms: 68
Reservation Options:
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Also Known As:
Hotel Macdonald Swans Nest

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