In Stratford to see Arden of Faversham and Two Gentlemen of Verona at the RSC theatres. For this two night, midweek visit we opted for a B&B deal offered via Asda Travel for The Swan's Nest. We booked the deal thinking that a four star Macdonald Hotel was bound to be ok, then we read the reviews on TripAdvisor and began to wonder if we'd done the right thing.
First impressions were good, we were allocated Room 51, ground floor. Room smelt musty but we opened the window and all seemed fine. Our bus to Stratford was late yet again so we dashed out of the hotel very quickly for a good dinner at El Greco.
When we returned that night the room seemed mustier; we then discovered the wardrobe doors wouldn't slide; the coffee table top was very loose; and the bed seemed very small for a double. But we slept ok.
In the morning the shower was hot but there was very little pressure behind it. Some of the grouting could have done with a good clean.
Breakfast was absolutely fine, pleasant staff who were attentive and food was very nice although after the various TripAdvisor reviews we steered clear of the Full English.
Returning to the hotel that afternoon,we noticed that the window had been left open which was a bit worrying as we'd closed it as the room had no safe. We requested fresh milk from Room Service which was delivered very quickly. After a cup of coffee we went out for a pre-theatre meal.
On returning from the theatre that night my partner noticed that the loo handle was becoming difficult to flush and that the toilet bowl was cracked on the inside. The musty smell was very strong by this point so we decided to leave the window partly open overnight.
We had a good breakfast. When we got back to the room we realised what we had thought was a small mark or shadow on the wall nearest the door was now a patch of damp running along the bottom of the wall. We were astounded!
When we checked out we were asked about our stay and we explained how we had become increasingly dissatisfied with the room. The receptionist was very nice and promised someone would investigate and contact us. She also said we should have complained earlier but as we pointed out we didn't have time and surely it is the hotel's responsibility to check that rooms meet required standards?
Over 24 hours later, no one from the hotel has bothered to contact us. We are now wondering whether to contact the local environmental health office as the room has a damp problem.
To sum up hotel is in a good location and we couldn't fault breakfast. Free wifi is offered via The Cloud which worked really well. But we feel that we were allocated the worst room in the hotel and Macdonald Hotels should be ashamed that their standards have fallen so low.
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- Also Known As:
- Hotel Macdonald Swans Nest