Booked months in advance for a special occasion, so was expecting some lovely rooms. Disappointed with two out of three rooms - one at back with no river view and the other situated over the kitchen with a view of the roof with huge ugly extractors and wardrobe doors missing! The third room was great, on a corner, with two large windows aking it very light and pleasant. I was not told of missing wardrobe doors on arrival (apparantly a previous guest had broken them) and although the manager was apologetic and offered another room (which was not particularly nice) and took some money off the bill - it did rather put a spanner in the works of a romantic weekend. Who wants to lie in bed gazing at the ironing board, the safe and a bunch of clothes and shoes etc?! The thing about a business is how it handles things when problems occur and I was not particularly impressed. Breakfast nice and staff helpful. Location is great - close to river, lovely Thai restaurant and easy walking into Stratford. However, would not have the confidence to book here again.
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- Also Known As:
- Hotel Macdonald Swans Nest