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Premier Inn Stratford Upon Avon Central Hotel
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Reviews (1,227)
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All reviewscar parkred liondrop off pointslow liftrabbit warrenmulti storeytown centreexcellent locationdisabled parkingminutes walk awayfamily roomfirst floorbudget hotelgood nights sleepthe riverleisure centrebusy road
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Reviewed 17 April 2014

Went with friends , very good acomodation in the cernte of stradford near the main shopping center
One friend wheelchair bound and facilities were great also disabled parking under the hotel with wheelcair lift
their room had a wet room shower and very good disabled facilities

  • Stayed: April 2014, travelled with friends
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Thank Lizzy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2014

I have recently thought that Premier Inn set the Gold Standard for budget chains, but this time Stratford Central let the side down, partly their fault, partly company policy:

On arrival early afternoon, the room was uncomfortably cold. The air conditioning control made no difference. There was no telephone in the room, so this meant a trek down long corridors, and using stairs or a very slow lift to get to reception, to tell them about it. I was told it is company policy to remove telephones from rooms as an economy measure. What if a serious emergency arose? - I would urge PI to reconsider, and suggest other like-minded clients do the same.

Back at the reception desk, no staff were visible. After a short wait, someone appeared, and I was informed the heating was turned off centrally; it would be turned on, and would take about 15 minutes to come through to the room.

The room and bathroom were otherwise up to the usual PI good budget standard.

Breakfast was disappointing. Our last PI stay was at High Wycombe / Beaconsfield, where breakfast was excellent - well cooked and delicious, with particularly pleasant and helpful staff.
This time demonstrated that PI's are definitely not all the same. There was no one at the restaurant desk. A notice said wait to be seated, but no staff member appeared, so we seated ourselves. There was similarly no kitchen staff member behind the cooked food buffet, where we found undercooked bacon and tomatoes, and overcooked, hard, dried out scrambled eggs. The croissants were stodgy. No one came to ask if everything was OK.

I understand that room rates depend on location, and supply and demand, but felt it particularly galling that the rate in Stratford was about double that at HW / B, for a significantly inferior experience.

  • Stayed: April 2014, travelled as a couple
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1  Thank geofwilk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Stratford Upon Avon Central Hotel, responded to this reviewResponded 23 April 2014

Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of customer service in all our establishments and we do apologise that on this occasion we failed to achieve this. Please be assured that your feedback is very important as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2014

We chose this hotel for its location being only a 5 min walk to swan theatre
we had tickets to see Peter Pan & Wendy RSC production
We arrived at 13.50 but our room wasn't ready. Fair enough as it does say checkin from 2pm
The inexperienced girl on reception suggested we come back later but having just lugged our cases up we weren't inclined to do that and one of our partry of four had gone off to park the car as there is no onsite parking here. Not a problem plenty nearby but choose wisely so you don't need to return to top up ticket etc
I suggested we have a coffee while we waited as the restaurant was right next to reception with plenty of empty seating. The manageress then came along and took over reception whilst the other lady fetched our drinks. I asked how to pay and she said they were on the house so we were once again very happy and by the time we'd drunk our refreshments the room was then ready. Our stay was very comfortable and both our rooms had large windows making them very airy

  • Stayed: February 2014, travelled with friends
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Thank wrongoneagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2014

We booked three rooms at the Premier Inn central, Stratford upon Avon for a birthday treat weekend. The rooms were spotless, staff very friendly and location was perfect. Would definitely recommend this hotel :)

  • Stayed: April 2014, travelled with family
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Thank Sue P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2014

Stopped here a few times with work. Staff always friendly and accommodating. Rooms are clean, comfy and plenty of space. Good facilities. The only negative I would say is the fact that it doesn't have a hotel car park. There are a few spaces on the street next to the hotel but you have to be gone by 8am are have to pay quite a lot per hour. Would book again.

  • Stayed: March 2014, travelled on business
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Thank Steffanie_14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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