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“Absolute Inconvenience ”

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Premier Inn Stratford Upon Avon Central Hotel
Certificate of Excellence
richierichworld
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“Absolute Inconvenience ”
Reviewed 11 May 2014 via mobile

Premier Inn promises good night sleep and comfortable stay. I can certainly say that they did manage to provide good night and comfortable sleep. However, it was much needed after navigating our way through the floors laid out awkwardly. Our rooms were located on 2nd floor and even as an able bodied person it was tiring and certainly not easy to get to the rooms. As such, if a disabled person decided to stay there then they would struggle on their own or would struggle even if they had some support. Therefore, I would definitely suggest to reconsider if one has mobility problems. Furthermore, on arrival our rooms weren't ready and we were asked to come back at 2pm when the check in should be, however, when we tried to check in we were informed that the rooms aren't ready (2pm) so we had to come back after an hour to come back to the rooms (7 rooms booked). We were told that other guests haven't checked out yet. Whilst I appreciate that there circumstances like these the staff should have compensated by offering a free breakfast or drinks at the hotel. There was no apologies for this delay either. Furthermore, one must also understand that there's NO parking at the hotel paid/free. One has to park in the opposite car park at the pub for £10.00 all day and it's quiet steep. The parking ends at 8am so you'ld need to wake up early and ensure that there sufficient paid ticket time in order to avoid parking fine. In total we paid £16.00 for parking very expensive.

Overall I'm not impressed with our experience apart from comfortable beds.

Importantly, would I stay at this hotel again? No I'll look for another hotel.

Stayed May 2014
Helpful?
1 Thank richierichworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Stratford Upon Avon Central Hotel, responded to this review, 13 May 2014
Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of customer service in all our establishments and we do apologise that on this occasion we failed to achieve this. Please be assured that your feedback is very important as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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1,043 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (183)
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English first
Liverpool, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 May 2014

Very centrally located for all Stratford tourist locations. Clean and staff helpful. Didn't have breakfast - but may as we'll have because we paid more outside. Especially good value if you have kids. Wasn't aware there was a restaurant for evening meal but the Red Lion over the road was fine, also plenty of restaurants a short walk away. Only drawback was no parking but we parked around the corner and paid £8 for 12 hrs. We just left the car in the car park as there was no need for it as everything was so close. If you are visiting all Shakespeare houses visit Mary Arden's House and Ann Hathaways Cottage either before or after check in.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burton upon Trent, United Kingdom
Level Contributor
75 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 4 May 2014

We chose this hotel for its location being only a 5 min walk to swan theatre
we had tickets to see Peter Pan & Wendy RSC production
We arrived at 13.50 but our room wasn't ready. Fair enough as it does say checkin from 2pm
The inexperienced girl on reception suggested we come back later but having just lugged our cases up we weren't inclined to do that and one of our partry of four had gone off to park the car as there is no onsite parking here. Not a problem plenty nearby but choose wisely so you don't need to return to top up ticket etc
I suggested we have a coffee while we waited as the restaurant was right next to reception with plenty of empty seating. The manageress then came along and took over reception whilst the other lady fetched our drinks. I asked how to pay and she said they were on the house so we were once again very happy and by the time we'd drunk our refreshments the room was then ready. Our stay was very comfortable and both our rooms had large windows making them very airy

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank loobylindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, United Kingdom
1 review
Reviewed 1 May 2014

Good clean Premier Inn friendly staff and close to main centre. Downside is parking none on site although they are good at providing car park information.
Only have 3 20 min drop off bays across the road.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacbtee2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 April 2014

I frequently stay in Premier Inn hotels because of their good quality mattresses and good night's sleep promise. However, the promise is difficult to enforce if the noise is being caused by guests coming back late and your room is off the main corridor.

The lifts to the other floors are at one end of the corridor and the entrance to the hotel at the other. So all guests traipse past your room - and this is very frustrating when they're drunk, singing and banging on doors.

Contacting reception about the noise is only worthwhile if it's a neighbouring room, because the noisy guests have gone by the time a staff member comes to investigate. In the end it makes sense to stay in bed and have these noisy guests spoil your night as little as possible.

As you can request room allocation, I wouldn't stay at this particular Premier Inn again.

Room Tip: Any floors above the ground floor corridor!
See more room tips
  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
Helpful?
Thank Gobbeldygook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Stratford Upon Avon Central Hotel, responded to this review, 1 May 2014
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, United Kingdom
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 23 April 2014

stayed here as we were going to theatre...literally 5 minutes walk away...it says it is central and it really is. Staff efficient and friendly as my hubby has mobility issues we were immediately offered a ground floor room with easy access to the disabled parking (on site for blue badge holders). The room was spacious, warm, spotless and so so quiet. Breakfast was yummy and great value. Our first time staying in a premier inn but believe me it won't be our last

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elly h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
107 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 22 April 2014

This hotel is perfectly located- literally across the road from the beautiful canal and RSC.
The rooms are modern, clean, a decent size with really comfy beds. The rooms are silent- the noise from outside is non- existent.
No car park but the marina car park (next to holiday inn) is only £4 for 24 hours which is only 5 minutes walk away.
We had the buffet breakfast which was great and plentiful- fruit, yoghurt, toast, pastries and all the cooked items and costa coffee. They even offer gluten free bread!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reviews4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Stratford Upon Avon Central Hotel

Property: Premier Inn Stratford Upon Avon Central Hotel
Address: College House Payton Street, Stratford-upon-Avon CV37 6UQ, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#6 Romantic Hotel in Stratford-upon-Avon
#6 Family Hotel in Stratford-upon-Avon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Stratford Upon Avon Central Hotel 3*
Number of rooms: 87
Official Description (provided by the hotel):
Our Premier Inn is central to the Shakespearian town of Stratford. We are a small family friendly hotel with a great team and a great atmoshpere and welcome everyone who stops in our hotel.We don't have on site parking but offer 3 drop off bays at the Red Lion Table Table directly opposite whereby you can stop for 20 minutes to check-in and bring bags across, the postcode for this car park is CV37 6YW.There are a number of close local carparks and we are happy to help you find one that accomodates your needs, please call before hand or we can do this when you arrive. ... more   less 
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Also Known As:
Premier Hotel Stratford-Upon-Avon

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