I stayed here with my wife after a friend's wedding. A group of us had booked five rooms.The hotel was kind enough to let us check in late, after the reception. However, despite calling them on the morning of the wedding to check and confirm everything on arrival they had overbooked. Consequently some friends of ours had to find another local hotel...at midnight. This was handled rather badly by the staff who got in to a real flap, verging on aggressive.
The next morning we had to wait 20 minutes for some food, and even then it was very little and nowhere near enough for the countless people waiting for breakfast. Complaints from lots of people were coming in thick and fast. Frustrating experience, and, despite my sympathy for the front line staff who endured a lot of complaints, this is clearly a hotel that is very badly managed.
Our room was spacious and comfortable, and the building exudes history and character. However this wasn't enough to make our stay a particularly happy one.
- Official Description (provided by the hotel):
- 4 star Tudor hotel with 74 ensuite rooms located in the centre of Shakespeare's Stratford. Ideal for exploring local villages, the Cotswolds, shops and theatres of Stratford. 19 miles from Birmingham International Airport, 1 mile from Stratford upon Avonstation, 10 miles from Warwick Parkway station. Easily accessible via the M40. David Garrick Restaurant, Othello's Bar Brassiere, Quill Bar and Lounge, 6 conference rooms with natural light for up to 100 delegates. Limited parking at GBP10.00 per day. ... more less
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- Also Known As:
- Mercure Stratford Upon Avon
- Accor Stratford Upon Avon
- Shakespeare Hotel Stratford