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“City Centre Hotel”

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Mercure Stratford-Upon-Avon Shakespeare Hotel
Reviewed 24 November 2012

  • Stayed: November 2012, travelled as a couple
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Thank RichardW1953
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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1,410 - 1,416 of 1,903 reviews

Reviewed 21 November 2012

We have stayed at this hotel many times over the last 7 years and it never fails to provide excellent service and a superb comfortable stay. We discovered it on a trip to Stratford had drinks and dinner and promised ourselves to stay there on the next visit. We stay at least once a year usually in the autumn or around christmas time. The rooms are very well appointed and some form part of the old building with beams and historical character. The bar is the best ... roaring log fire and recently added draught beers much to my husband's delight. We have not recently eaten in their restaurant. However the hotel overall is a gem and offers very good rates.
We last stayed in Oct 2012 for our wedding anniversary.

  • Stayed: October 2012, travelled as a couple
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Thank Jusuz167
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2012

Things went wrong from the moment we checked in. We were confronted with a large printed notice apologising in advance for a disco that was to be held in the ballroom with music going on until 1:00 a.m. In our experience, when parties are held in residential hotels, it is normal for music to end around 11:00 or 11:30 p.m. as a courtesy to other residents. As it happens our room was far enough away from the ballroom for it not to be a great problem...
Well, it would have been, had it been possible to stay in our room. Alarms sounded at intervals for no particular reason; the electricity went off and this meant not only that there was no light and no TV, but that there was no water pressure, so that we had neither hot nor cold water. The fault appeared only to affect the bedrooms, not the corridors or public areas. When we rang down to Reception we were told that it was a substation fault and out of the control of the hotel. No “Sorry”, no “How can we help?” If only someone had thought to offer candles and bottled water, this would have shown some concern for the comfort of their guests, rather than the grin-and-bear-it attitude that we got. From talking to other residents we learned that there had been similar problems on the previous evening, so at the very least we could have been forewarned that they had not been completely fixed.
It also appeared that there was no heating in the hotel other than wood fires in the bar and restaurant areas; certainly there was no heating in our room, and the heating pipes and radiators were stone cold.
We were tempted to pack up and drive home, but then we remembered that the NCP car park with which the hotel has an arrangement is locked overnight, and there was no way we could get the car out.
The rosetted restaurant did not improve our impression of the hotel. In fact we were left wondering on what basis the rosette was awarded. As we had booked a half-board package we had expected to be asked to choose from the table d’hote menu, but we were shown a “house” menu, which obviously was not offered to non-residents, and which was no better than the light bites menu at my local pub. We asked to be allowed to choose from the a la carte menu with an allowance being made for the value of the house menu and this was agreed, but the quality of the food served was a huge let-down. Scallops were swimming in a thin sauce. The braised beef was served in tower shapes but without gravy or jus and very little accompaniment: the vegetables for two were served almost raw in a bowl approximately the size of a coffee cup, so that whole dish was dry, unbalanced and difficult to digest. When it came to dessert we were told by our waiter that the chef liked to deconstruct, but the lemon cheesecake was presented in such a way that there was very little cheesecake mixture and again the dish was unbalanced.
Our table by the window was cold and draughty, but when we said we wished we had been seated on a table nearer the wood fire, we were told that we would not be comfortable there.
In our room in the morning the hot water tap had to be left open to run into the bath for about five minutes before any hot water would come.
At breakfast, which was interrupted by yet another false alarm, the used dishes were not cleared from the small tables leaving them overcrowded. The hot buffet items were left uncovered. Mixed toast was brought without request, and no waiter appeared to ask whether we required anything more.
At least when the final bill was presented at checkout a small adjustment had been made to compensate for the inconvenience. However it was very little compensation for a ruined weekend. We would certainly not recommend this hotel.

  • Stayed: November 2012, travelled as a couple
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Thank Graham1942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2012

I stayed here for three nights for work. This hotel is really charming, the staff was friendly and the room I got was spacious and classy, the bed was excellent, the bathroom tidy and fully equipped. there was also stuff for ironing in the room, always appreciated.

Breakfast was very complete (not cheap), staff very friendly. The hotel experienced a power cut what caused no water (it was fixed by the morning though), and was compensated by free breakfast. What is fair. Only downside, there are a lot of firedoors in the hallway that are closed at night and tend to slam.

Conclusion: excellent and charming hotel in a nice town, recommended for a romantic trip!

  • Stayed: November 2012, travelled on business
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Thank Pieeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this reviewResponded 28 September 2013

Dear Guests,

Thank you very much for your positive review and kind comment about the team . I am pleased that you have enjoyed your stay and everything that Stratford-upon-Avon has to offer.

We hope to welcome you back in the future.

Kind regards,

Marnix Teeken
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2012

Very convenient location. were not told the hotel was covered in scaffolding or that they had problems with power cuts over the last few days. This indeed happened to us whilst my husband was in the shower, no water, no lights and no lift. we had to transfer to a hotel across the street. ( which was lovely). when we got back the shower had been running into the bath since power came back on and the whole room was soaking, we were not offered another. The room 221 was ok but rather tired. The staff were very nice and our parking was free due to shambles of the night.

  • Stayed: November 2012, travelled as a couple
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Thank joan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2012

This hotel is in a prime position for exploring Stratford upon Avon, the entrance of the hotel will bring out out virtually in the town centre. This does not mean that the hotel is noisy though, quite the opposite. The hotel is having some renovation work on front exterior at present.

We had a slight problem with our reservation, having booked it online through a third party site, this was not a problem for the front desk, who after taking some details from me and a copy of the email, they booked us in and comp'ed us to a junior suite room.

The room was very spacious, if not laid out a bit unusually. Some of the furniture had the appearance as if it was past its best, but it was still comfortable. The bathroom was very pleasant and clean, you might want to run the shower for a minute before getting in as the old plumbing seems to get airlocks and pump out very hot water! I survived anyway.

The public areas of the hotel are very nice, what you would expect for a tudor building. A fireplace is welcoming on a cold evening.

All in all, a comfortable hotel.

  • Stayed: November 2012, travelled as a couple
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Thank Xenosapien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2012

My wife and I stay regularly here, usually twice a year and hope to continue to do so. Last time, Nov 7/8, we experienced some problems. Two instances will suffice. Despite our having given good notice of our arrival time, our room was not ready. Neither apology nor explanation was volunteered by a member of the reception staff whose manner was casual verging on rude. A delay of over an hour seriously interrupted our planned schedule for the afternoon.The breakfast room the following day was seriously understaffed; practically every single table bar one had not been cleared, several food items on display continued to run out and service was desperately slow. No supervisor was to be seen and we felt sorry for the two young members of staff who were clearly seriously overworked. We trust these two instances will prove temporary for the hotel management was in need of attention. It goes without saying we look forward to our next stay. Best wishes. Geoffrey North

  • Stayed: November 2012, travelled as a couple
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Thank hitchcock12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Stratford-Upon-Avon Shakespeare Hotel

Address: Chapel Street, Stratford-upon-Avon CV37 6ER, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Restaurant Room Service Suites
Hotel Style:
#9 Luxury Hotel in Stratford-upon-Avon
Price Range: £62 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Stratford-Upon-Avon Shakespeare Hotel 4*
Number of rooms: 74
Official Description (provided by the hotel):
4 star Tudor hotel with 74 ensuite rooms located in the centre of Shakespeare's Stratford. Ideal for exploring local villages, the Cotswolds, shops and theatres of Stratford. 19 miles from Birmingham International Airport, 1 mile from Stratford upon Avonstation, 10 miles from Warwick Parkway station. Easily accessible via the M40. David Garrick Restaurant, Othello's Bar Brassiere, Quill Bar and Lounge, 6 conference rooms with natural light for up to 100 delegates. Limited parking at GBP10.00 per day. ... more   less 
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Also Known As:
Mercure Stratford Upon Avon
Accor Stratford Upon Avon
Shakespeare Hotel Stratford

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