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“Expect to end up cold and tired here”

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Mercure Stratford-Upon-Avon Shakespeare Hotel
London, United Kingdom
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Expect to end up cold and tired here”
Reviewed 1 January 2014

Writing this on behalf of my Mother who has just come back from a stay at this hotel. She liked the little touches in the room like the bathrobe, the slippers and the espresso machine. She also noted that her bathroom was nice and warm due to an effective towel rail. However that is where the niceties of the place end.

Being an old hotel the building gets cold very easily. It was really cold where she was seated for dinner and also cold in the rooms. Upon inquiring about why there was no heating in the bedrooms a lady in my Mums group was told that its switched off at 11pm! This being the middle of winter. In most hotels your sweltering because they leave the heating on all night.
And on top of that there is no soundproofing at all. My Mum could hear all the noises from the bedroom above including walking around and talking and noise from the street being in a room at the front of the hotel.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jelly1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review, 8 February 2014
Dear Guest,

Thank you for your constructive feedback here on Tripadvisor.

Please accept my sincere apologies for the lack of heating and noise you experienced during your stay.

I hope that this does not deter you from returning to Stratford-upon-Avon.

Please contact me direct and I will personally look after your reservation and allocate a quiet room for you.

Kind regards,


Marnix Teeken
General Manager
h6630-gm@accor.com
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UK
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 1 January 2014

Stayed here for one night on boxing day with elderly grand parents plus children.

- Although we had no problem parking in the hotel car park on the day we stayed, spaces are severely limited.
- Breakfast was excellent in every way. Buffet super was ok but could do with improvement. Desert excellent. Main course hot meal choice poor.
- Room was good. Bathroom moderately clean. Could do with some thick bleach in places.
- Sleep and sound proof quality good. Bed linen excellent.
- Carpets are warn and need replacing everywhere, particularly in the bedroom.


Value for money: Slightly, but only slightly, overpriced. There is a fine line from advertising as a 4 star place charging £130 plus per room per night and advertising as a 2 star place and charging £50/night.

Overall expereince was good.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cgbutton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review, 8 February 2014
Dear Guest,

Thank you for your comments on your recent visit to the Mercure Shakespeare Hotel.

I am pleased to read that you enjoyed your visit including the breakfast and your room.

I will share your comments with the rest of the team here and I do hope to be able to welcome you back in the not too distant future.


Kind regards,



Marnix Teeken
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Molton, United Kingdom
Level Contributor
85 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 31 December 2013

My husband and I went to stay in Stratford upon Avon for a romantic night away but had previously stayed at another hotel 10 years ago. The first problem we encountered was parking as the car park was full and some people had double parked which made it difficult to manouvre our car. We booked a junior suite with either king bed or four poster but when we checked into the room only had a double. Not only that when I checked for mattress protector and pillow protectors there weren't any so I called housekeeping to the room. The housekeeper was very helpful and moved us to a different room with a bigger bed and mattress protector but only pillow protectors on 2 pillows. However, the bed was very comfy. We had dinner at the hotel that night and couldn't fault the food at all and the same can be said for the breakfast although it was a buffet and the cooked breakfast was not very hot as it had probably been on the warmer plates for a while. Overall though we were happy with our stay, however, that said, they do need to sort the parking situation.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Telsy57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 December 2013

We stayed at the Mecure Stratford for 1 night, wish it had been longer. The rooms are spacious and have all the amenities you could want. A lovely bar to sit down and relax after a days travel. Breakfast was included with a wide variety of food and beverages. The staff were friendly and helpful even though we arrived late at night. I would highly recommend this hotel.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EliseB64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Country
Level Contributor
69 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 29 December 2013

This is the second time we have stayed here (the first about 5 years ago) and it did seem to have changed a little, but was still a very pleasant stay. The staff were wonderful at all times. We telephoned beforehand to see if it was possible to book a parking space as my husband, at present, has a walking disability. They indeed booked us a space with no charge (we were expecting to pay), which we really appreciated. Very nice ambience downstairs in the hotel. We stayed in the Garrick Wing - very clean, but needed a little TLC. Room was fine, bathroom superb, but unfortunately the mattress had springs coming through and pillows very uncomfortable. Breakfast in the morning was really lovely, great choice with the hot buffet being replenished constantly and wonderful service - really enjoyable. In spite of the little niggles, would recommend.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Happycouple01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 December 2013 via mobile

The location of this hotel is fantastic - very central to the town.
The hotel is a set isn a beautiful old building and the foyer and restaurant are a lovely setting
Waiting staff and breakfast was great however the reception service was disappointing - poor communication and no apology when raised
We were told that they had a car spot for us which we took - we were not advised it was an an extra charge until checking out - when I mentioned this there no apology just advised that there is a sign in the car park listing charges - a sign you only see once you are in there
The charge wasn't much - just should have been told first

Stayed December 2013
Helpful?
3 Thank Lauren W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review, 25 January 2014
Dear Lauren,

Thank you very much for staying with us and your review on the Tripadvisor website. I would like to apologise for the mis-understanding regarding the car park charge. We do try to inform our future guests on our website about the £ 10 overnight charge and at the entrance of the car park.

I hope that this does not deter you from returning to The Mercure Shakespeare Hotel in the future.

Kind regards,

Marnix Teeken
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Stratford-Upon-Avon Shakespeare Hotel

Property: Mercure Stratford-Upon-Avon Shakespeare Hotel
Address: Chapel Street, Stratford-upon-Avon CV37 6ER, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Restaurant Room Service Suites
Hotel Style:
#11 Luxury Hotel in Stratford-upon-Avon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Stratford-Upon-Avon Shakespeare Hotel 4*
Number of rooms: 74
Official Description (provided by the hotel):
4 star Tudor hotel with 74 ensuite rooms located in the centre of Shakespeare's Stratford. Ideal for exploring local villages, the Cotswolds, shops and theatres of Stratford. 19 miles from Birmingham International Airport, 1 mile from Stratford upon Avonstation, 10 miles from Warwick Parkway station. Easily accessible via the M40. David Garrick Restaurant, Othello's Bar Brassiere, Quill Bar and Lounge, 6 conference rooms with natural light for up to 100 delegates. Limited parking at GBP10.00 per day. ... more   less 
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Also Known As:
Mercure Stratford Upon Avon
Accor Stratford Upon Avon
Shakespeare Hotel Stratford

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