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Mercure Stratford-Upon-Avon Shakespeare Hotel
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Reviews (1,952)
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566
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All reviewscar parkprivilege roomjunior suiteold buildingcreaky floorboardsper nightmiddle of towncharming hotelfour poster bedlots of charactercentral locationexcellent locationpublic areaslarge bathroomlovely roombuffet stylecomfy bed
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1,188 - 1,193 of 1,952 reviews
Reviewed 7 January 2014

The hotel is right in the centre of Stratford great for exploring around the town.room and breakfast was first class,it was my wife's birthday and when she entered the room a nice card was waiting for her, thanks !!

Room Tip: Ask for room 220, first class !
  • Stayed: January 2014, travelled as a couple
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2  Thank EnglandGlobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2014

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 3 January 2014

Got this hotel at a great rate from booking.com- less than £50 per night for two sharing a double room. The location is fantastic. Literally five minutes to the theatre. Staff were welcoming and friendly. Our room was small but well equipped and clean. Our friends were allocated a room with four poster bed. One of the best hotels we've stayed in in Stratford at a great price.

  • Stayed: December 2013, travelled with friends
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2  Thank Pauline R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014

Stayed for 2 nights over New Year. The room was cold because the radiator and aircon didn't work. I complained at Reception 3 times but nothing was fixed. Finally they said they would provide a standalone heater, but it hadn't turned up by the time we checked out.

What made it worse was they didn't care - no remorse, no apologies.

Apart from that the main building is nice - old and atmospheric, but the new Garrick wing out the back didn't look so good.

  • Stayed: December 2013, travelled with friends
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Thank SometimesMoved
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this reviewResponded 16 January 2014

Dear Guest,

Thank you very much for your time to write this review. I would like to apologise for the lack of heating during your stay with us and the poor service from our receptionist. We had to re-set the boiler during this time whih did solve the problem in the end.

I hope that experience will not deter you from returning to the Mercure Shakespeare Hotel in the future.

Kind regards,

Marnix Teeken
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2014

Writing this on behalf of my Mother who has just come back from a stay at this hotel. She liked the little touches in the room like the bathrobe, the slippers and the espresso machine. She also noted that her bathroom was nice and warm due to an effective towel rail. However that is where the niceties of the place end.

Being an old hotel the building gets cold very easily. It was really cold where she was seated for dinner and also cold in the rooms. Upon inquiring about why there was no heating in the bedrooms a lady in my Mums group was told that its switched off at 11pm! This being the middle of winter. In most hotels your sweltering because they leave the heating on all night.
And on top of that there is no soundproofing at all. My Mum could hear all the noises from the bedroom above including walking around and talking and noise from the street being in a room at the front of the hotel.

  • Stayed: December 2013, travelled solo
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Thank jelly1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this reviewResponded 8 February 2014

Dear Guest,

Thank you for your constructive feedback here on Tripadvisor.

Please accept my sincere apologies for the lack of heating and noise you experienced during your stay.

I hope that this does not deter you from returning to Stratford-upon-Avon.

Please contact me direct and I will personally look after your reservation and allocate a quiet room for you.

Kind regards,


Marnix Teeken
General Manager
h6630-gm@accor.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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