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Reviews (2,007)
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All reviewscar parkprivilege roomjunior suiteuneven floorsold buildingper nightmiddle of towncharming hotellots of characterfour poster bedbrilliant locationcentral locationpublic areaslarge bathroomlovely roombuffet stylestayed for one night
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Reviewed 17 March 2014

We stayed here for one night on quite a good deal but then found we had to pay £10 for parking. The room was clean and comfortable and the bathroom was very spacious. However I had to clean some ingrained staining off the base of the bath before I used it and the roller blind at the bathroom window was very shabby - frayed and looked as though it had had its day. Overall though it was fine and the view out of the windows looked out over the Shakespeare gardens. Breakfast was filling but would have been better if it was hotter. We find this at a lot of hotels - whether it is self serve or waitress service. How hard is it to keep a breakfast hot? Would stay again if I could get a good deal.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MillieLuton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this reviewResponded 7 April 2014

Dear Reviewer,

Thank you for taking the time to tell us about your stay at the Mercure Stratford-Upon-Avon Shakespeare, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence.

Yours sincerely,

Mark Nesbitt
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2014 via mobile

Tastefully done, Tudor style hotel with good sized rooms, great variety at breakfast and very friendly staff. Rooms are clean and all requirements met. It's extremely close to lots of great restaurants and bars/pubs and the entire area is just beautiful.
Can't wait to go back.

Stayed: March 2014
Thank Lin-Fallon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this reviewResponded 4 April 2014

Dear Reviewer,

We very much appreciate your comments regarding your stay at Mercure Stratford-Upon-Avon Shakespeare. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,


Mark Nesbitt
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2014

The hotel is very well located for access to the Royal Shakespeare Company and good restaurants. Efficient staff. Characterful hotel that made you feel part of the old town. Open fires in lobby area for a welcoming feel on a cold day.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Steel_Soul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this reviewResponded 7 April 2014

Dear Reviewer,

We very much appreciate your comments regarding your stay at Mercure Stratford-Upon-Avon Shakespeare. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,


Mark Nesbitt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2014

  • Stayed: March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this reviewResponded 4 April 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 12 March 2014

Upon opening our room we found it belonged to someone else! After reporting back at reception, I'm quite sure we were upgraded to a lovely room complete with old beams. Our room (104) was quite noisy with creaky floorboards outside but this wasn't a problem for us, might be for light sleepers. We booked a weekend deal and had to request the included welcome gift, not sure if this was because we had to move room but reception was very nice about it when I raised it. Staff were all good. Breakfast was good with everything you might expect and replenished regularly. Staying in the hotel itself is a treat - a beautiful character building in good location in Stratford. Would recommend.

Stayed: March 2014, travelled as a couple
Thank Bronwen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this reviewResponded 7 April 2014

Dear Reviewer,

We very much appreciate your comments regarding your stay at Mercure Stratford-Upon-Avon Shakespeare. It is always a pleasure to receive positive feedback.

I will share your comments with the team and I am sure your feedback will help to improve the quality of our service.

Thank you once again and I hope to welcome you back to the Mercure Shakespeare Hotel.

Yours sincerely,


Mark Nesbitt
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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