I booked a two night break away at this hotel we upgraded to a junior suite however the first room was of poor quality , crumpled linen,rip in back of the chair. However the duty manager moved us to room 114 this was more like a suite I would have expected.The room looked out onto the main road which could be noisey, however that's the price you pay for a town centre location.The hotel had a real medieval feel steeped in history and trinkets. Rooms were named after different Shakespeare plays and characters.The decor of beams and original fireplaces added to its charm.
The first night we went out to eat,on the second dayfollowing a busy day of sightseeing we decided to have a bar meal.We waited over 30mins for a member of staff and couldn't find anyone on reception.We gave up and went back to our room. Very disappointing !!!!
The breakfast had a good selection however it wasn't very warm.I ordered poached eggs which were cooked to order and didn't take to long to arrive.
Overall having stayed in a couple of Mercure hotels around the UK I was disappointed as this fell short of the normal staff customer service and quality of rooms. However if you want to experience a hotel with Shakespearian character than this is the place.
- Official Description (provided by the hotel):
- 4 star Tudor hotel with 74 ensuite rooms located in the centre of Shakespeare's Stratford. Ideal for exploring local villages, the Cotswolds, shops and theatres of Stratford. 19 miles from Birmingham International Airport, 1 mile from Stratford upon Avonstation, 10 miles from Warwick Parkway station. Easily accessible via the M40. David Garrick Restaurant, Othello's Bar Brassiere, Quill Bar and Lounge, 6 conference rooms with natural light for up to 100 delegates. Limited parking at GBP10.00 per day. ... more less
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- Also Known As:
- Mercure Stratford Upon Avon
- Accor Stratford Upon Avon
- Shakespeare Hotel Stratford