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“Disappointing ” 1 of 5 bubbles
Review of Mercure Stratford-Upon-Avon Shakespeare Hotel

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Mercure Stratford-Upon-Avon Shakespeare Hotel
Leicester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Disappointing ”
1 of 5 bubbles Reviewed 1 June 2014 via mobile

We arrived to check-in and parked out front only to be met with a large queue and no instruction as to where to park whilst waiting - the result, a £25 parking ticket before we'd even started our break. We were then told we'd have to park at an NCP car park away from the hotel due to a 'first come, first serve' policy regarding the hotel car park. This was not clearly stated when booking the room. For the most part the hotel is beautiful with period features but completely over priced. The halls smelt of old people and mashed potatoes and our room had the scent of raw sewage and Lillie's probably due to the lack of flush on our toilet. Also the bar really really takes the piss when it comes to spirits a round for two people came to £17.50!!!! Go to the Garrick Inn across the road; all the period features without the extortionate price. We wouldn't return.

Stayed June 2014, travelled as a couple
Helpful?
3 Thank Lazy_Bones83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review, 4 June 2014
Dear Reviewer,

Thank you for taking the time to tell us about your stay at the Mercure Stratford-Upon-Avon Shakespeare, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies.

Yours sincerely,

Mark Nesbitt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,647 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (360)
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English first
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 30 May 2014 via mobile

Had a wonderful stay at this hotel, It's beautifully decorated, clean and comfortable. The staff were very friendly and helpful and breakfast was really top notch! Great location too as It's near the theatre and all the good eating places.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank laylaslash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review, 4 June 2014
Dear Reviewer,

We very much appreciate your comments regarding your stay at Mercure Stratford-Upon-Avon Shakespeare. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,


Mark Nesbitt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windsor, United Kingdom
Level Contributor
79 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 29 May 2014

I booked a two night break away at this hotel we upgraded to a junior suite however the first room was of poor quality , crumpled linen,rip in back of the chair. However the duty manager moved us to room 114 this was more like a suite I would have expected.The room looked out onto the main road which could be noisey, however that's the price you pay for a town centre location.The hotel had a real medieval feel steeped in history and trinkets. Rooms were named after different Shakespeare plays and characters.The decor of beams and original fireplaces added to its charm.
The first night we went out to eat,on the second dayfollowing a busy day of sightseeing we decided to have a bar meal.We waited over 30mins for a member of staff and couldn't find anyone on reception.We gave up and went back to our room. Very disappointing !!!!
The breakfast had a good selection however it wasn't very warm.I ordered poached eggs which were cooked to order and didn't take to long to arrive.
Overall having stayed in a couple of Mercure hotels around the UK I was disappointed as this fell short of the normal staff customer service and quality of rooms. However if you want to experience a hotel with Shakespearian character than this is the place.

Room Tip: Parking is limited with a charge of £10 per day
See more room tips
  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Debbie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review, 30 May 2014
Dear Reviewer,

Thank you for taking the time to tell us about your stay at the Mercure Stratford-Upon-Avon Shakespeare, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence.

We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the Mercure Stratford-Upon-Avon Shakespeare and provide you with a genuine hassle-free experience.

Yours sincerely,

Mark Nesbitt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clitheroe, United Kingdom
Level Contributor
116 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 bubbles Reviewed 29 May 2014

We wanted somewhere central in Stratford for running the Shakespeare marathon and we couldn't have got a better location; we were literally at the start line as we stepped out of the hotel. It's very central and a stay here puts you in walking distance of the town centre, the river Avon and the RST.

Although our main reason for choosing this hotel was location, it ticks the box in lots of other ways too; the decor is in keeping with the character and thankfully Mecure have not changed (or probably not been allowed to change; I wouldn't be surprised if it's a listed building) the higgledy-piggedly nature of the stairs and corridors. All the bedrooms are named after Shakespeare's characters which adds to the atmosphere and have managed a mix of character and modern comforts.

The breakfast looked amazing although we were only on toast and coffee with running - quite disappointing to leave the full English, pastries etc at the buffet untouched!

We would definitely stay again.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TravelGirl1801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review, 30 May 2014
Dear Reviewer,

We very much appreciate your comments regarding your stay at Mercure Stratford-Upon-Avon Shakespeare. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,


Mark Nesbitt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradford
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

Stayed for One night only on the 25th May. Booked two rooms for my wife and family which was pre-paid and cost £62.50 per night per room but did not include breakfast. Could not park on-site as the small car park was full. Wasdirected to an NCP around the corner which cost £13 for 24 hours.

The hotel is in a great location in the centre of Stratford Upon Avon. The hotel is very old and quirky with a number of staircases. We were in the fron of the hotel in room 103. A creaky staircase led to rooms above ours on the 2nd floor. We could hhear people coming and going in the morning but had no trouble getting to sleep. The room was of a reasonable size, tea and coffee making facilities, flat screen TV and reasonable size bathroom.

Could not comment on the food as we did not eat here.

At the price I paid I was happy with the accommodation, however parking arrangements could be better. ie. discout in the NCP.

For a cheap and cheerful breakfast I would reccmmend the Wethespoons just around the corner.

Would stay again at this price.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Ian_&_Allison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review, 30 May 2014
Dear Reviewer,

We very much appreciate your comments regarding your stay at Mercure Stratford-Upon-Avon Shakespeare. It is always a pleasure to receive positive feedback.

Yours sincerely,

Mark Nesbitt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Stratford-Upon-Avon Shakespeare Hotel

Property: Mercure Stratford-Upon-Avon Shakespeare Hotel
Address: Chapel Street, Stratford-upon-Avon CV37 6ER, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Restaurant Room Service Suites
Hotel Style:
#11 Luxury Hotel in Stratford-upon-Avon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Stratford-Upon-Avon Shakespeare Hotel 4*
Number of rooms: 74
Official Description (provided by the hotel):
4 star Tudor hotel with 74 ensuite rooms located in the centre of Shakespeare's Stratford. Ideal for exploring local villages, the Cotswolds, shops and theatres of Stratford. 19 miles from Birmingham International Airport, 1 mile from Stratford upon Avonstation, 10 miles from Warwick Parkway station. Easily accessible via the M40. David Garrick Restaurant, Othello's Bar Brassiere, Quill Bar and Lounge, 6 conference rooms with natural light for up to 100 delegates. Limited parking at GBP10.00 per day. ... more   less 
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Also Known As:
Mercure Stratford Upon Avon
Accor Stratford Upon Avon
Shakespeare Hotel Stratford

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