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Billesley Manor Hotel
Reviewed 15 February 2012

Booked a short break, attracted by the spa and location near Stratford-upon-Avon. The room (16) was a little tired but clean and well kitted out. Reasonable buffet breakfast. I echo the spa comments, it isn't really a spa and whilst the female staff were professional there was a male who acted as if guests weren't within earshot, swapping banter and generally swaggering about.

The big let-down is the way the restaurant staff are (dis)organised - we had dinner booked for one night, and the staff were run ragged trying to handle all the covers. They were all East European, well-meaning and polite, but clearly scrambling to stay on top of the dining room. I had to walk out and stand waiting with a menu in order physically stop someone in order to place our order. Starter of salmon trio, bland, sald not dressed, yet another (lamb confit) was excellent. Main of rib-eye steak, ordered medium rare but overcooked. Whole place felt like people playing at running a hotel. Shame really, as the building is beautiful and the topiary outside is impressive. I am not familiar with Barcelo hotels and on this basis would be wary of others.

In mitigation, the package price was very keen - I guess this is the trade-off! caveat emptor.

  • Stayed: February 2012, travelled with family
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2  Thank jbonholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,868 - 1,874 of 2,153 reviews

Reviewed 9 February 2012

Stayed here for 3 nights on business. Stayed in room 69, Room was large, full of light and tastefully decorated.
Food in the bar was great especially the steak ciabatta, good breakfast and most of all excellent service!
Staff friendly and helpful at all times.
Great Location, fantastic building and area steeped in history (the church in the hotel grounds was where william shakespere got married, the church is now unused but the hotel have a key if you want to go and have a look.)
Will definately return!

  • Stayed: February 2012, travelled on business
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1  Thank blackpoolmick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2012

Beautiful grounds, quiet location but the 'barn rooms' mean a walk across in the cold and snow/rain to dinner.The spa is not actually a spa just a swimming pool,steam room & sauna(no jacuzzi) and for my stay no beauty therapist, which was unfortunate when I had specifically booked for a spa break.
Evening meal was included as was breakfast which was delicious and the service from the waiting staff was excellent.
But no alarm call the next morning and no call to notify me that the therpaists had not turned up and therefore no treatments that I had prebooked left me feeling disappointed.This could have been turned around with a good customer service at check-out but initially being overcharged for 3 items and then being offered a menial refund for my beauty therapy mean't a lengthy discussion after an hour long wait checking out!
This hotel has much potential but would not recommend a stay here (maybe dinner).As a guest of Barcelo hotels around the world this is definitely not to their standard.

Room Tip: Request a room in main hotel building
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  • Stayed: February 2012, travelled on business
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3  Thank valu4moneyqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2012

We were extremely disappointed with our stay at Billesley Manor. We were supposed to be staying for one night in a premium room, the website's description of which is as follows -

"Our premium double rooms are located in the Manor House and the converted Cedar barns. Many with views of the gardens. Modern & individual in design, some retain the orginal tudor barn beams. Spacious and contemporary in style using maple wood and glass accessories bathed in pastel tones, these rooms have been furnished with Italian fabrics with a twist of originality. These premium rooms benefit from large work area with desk, sitting area with easy chairs and coffee table and include bathrobes, slippers & executive refreshment tray. You will also find quality features including wireless internet access, trouser press & hair dryer." Sounds nice, doesn't it! The photos on the website look good, too.

We were initially put in room 20, which had no view, was appalingly furnished and was a mish-mash of patterns and colours which was frankly unpleasant. We called reception to point out that this didn't seem to be a premium room (not spacious or contemporary, no maple of glass accessories, not bathed in pastel tones, and certainly not furnished with Italian fabrics. No large work area, no easy charirs etc etc....) and we were moved to room 6. Room 6 was a slight improvement, but was still by no means up to the standard expected of a "Premium" room in a 4 star "Premium" hotel, and had none of the above features other than a view. The room was incerdibly cold and the lady from reception had to bring us a fan heater and an extra duvet. The toiletries hadn't been replenished and were half empty, and the bath taps were about ready to fall off. The room was terribly dated.

The only positive things I have to say about this place are that the staff were reasonably pleasant and the breakfast was very good.

Overall, the impression created by Barcelo's website is terribly misleading, and we did not have the stay we expected at all. Had we not paid for the room in advance, we would have refused to pay as we simply weren't given what we paid for. I have complained to Barcelo and am still waiting for a response. In the meantime, I'm tempted to take this up with Trading Standards....

  • Stayed: January 2012, travelled as a couple
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3  Thank Nev G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2012

My husband and I enjoyed a 2 night spa break at end of jan 2012. Dinner was excellent and eaten in a lovely wood panelled room. Spa treatments were very relaxing as was the swim and sauna. Our room was very close to the Spa which was very handy. Hotel were very accommodating with special dietary requirements. Very good value for a spa package. All staff were pleasant and helpful. Would definitely recommend and will be going back to a Barcelo hotel again soon.

  • Stayed: January 2012
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Thank Wilma3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2012

Just spent a fantastic 2 night break at Billesley Manor. Restaurant and bedroom were great, staff very friendly and helpful. Lovely location. Can't wait to go back.

Room Tip: We had a deluxe room which had views over the garden - the gardener's hobby seems to be topiary!
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  • Stayed: January 2012, travelled as a couple
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Thank PhilSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2012

My husband held his company post-Christmas party here in January and the hotel looked after us all brilliantly. Everyone was very helpful, patient and pleasant and the room we stayed in was lovely and spacious. I reported a tiny niggle about the position of the mirror and plugs in our room and I was very impressed with how seriously the management responded, looking into my comment and reacting to it. That's the sign of a caring hotel. Lovely location and we thoroughly enjoyed being able to use the tennis court and pool. Nice breakfast too. Would return.

  • Stayed: January 2012, travelled on business
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Thank Helen Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Billesley Manor Hotel

Address: Billesley | Near Alcester, Stratford-upon-Avon B49 6NF, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Stratford-upon-Avon
#11 Luxury Hotel in Stratford-upon-Avon
Price Range: £66 - £248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Billesley Manor Hotel 4*
Number of rooms: 72
Official Description (provided by the hotel):
The 16th Century, four-star Billesley Manor Hotel has 72 bedrooms and sits in 11 acres of beautiful countryside just outside the medieval town of Stratford-Upon-Avon. Visit the Royal Shakespeare Theatre, discover the myths and magic of Warwick Castle, then enjoy a quiet moment in the hotel’s library, where legend claims that Shakespeare penned As You Like It.A beautiful country retreat with a Health & Leisure Club that features an indoor pool and outdoor tennis court. The hotel also has a listed 100-year-old topiary garden and fountain. The 2 AA Rosette Stuart Restaurant serves modern British food made from seasonal, local produce. ... more   less 
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Also Known As:
Barcelo Stratford Upon Avon
Stratford Upon Avon Barcelo

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