Booked a short break, attracted by the spa and location near Stratford-upon-Avon. The room (16) was a little tired but clean and well kitted out. Reasonable buffet breakfast. I echo the spa comments, it isn't really a spa and whilst the female staff were professional there was a male who acted as if guests weren't within earshot, swapping banter and generally swaggering about.
The big let-down is the way the restaurant staff are (dis)organised - we had dinner booked for one night, and the staff were run ragged trying to handle all the covers. They were all East European, well-meaning and polite, but clearly scrambling to stay on top of the dining room. I had to walk out and stand waiting with a menu in order physically stop someone in order to place our order. Starter of salmon trio, bland, sald not dressed, yet another (lamb confit) was excellent. Main of rib-eye steak, ordered medium rare but overcooked. Whole place felt like people playing at running a hotel. Shame really, as the building is beautiful and the topiary outside is impressive. I am not familiar with Barcelo hotels and on this basis would be wary of others.
In mitigation, the package price was very keen - I guess this is the trade-off! caveat emptor.
- Official Description (provided by the hotel):
- The 16th Century, four-star Billesley Manor Hotel has 72 bedrooms and sits in 11 acres of beautiful countryside just outside the medieval town of Stratford-Upon-Avon. Visit the Royal Shakespeare Theatre, discover the myths and magic of Warwick Castle, then enjoy a quiet moment in the hotel’s library, where legend claims that Shakespeare penned As You Like It.A beautiful country retreat with a Health & Leisure Club that features an indoor pool and outdoor tennis court. The hotel also has a listed 100-year-old topiary garden and fountain. The 2 AA Rosette Stuart Restaurant serves modern British food made from seasonal, local produce. ... more less
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- Also Known As:
- Barcelo Stratford Upon Avon
- Stratford Upon Avon Barcelo