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“Very Tired, Poor Service in Hotel, Spa Lovely” 2 of 5 bubbles
Review of Billesley Manor Hotel

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Billesley Manor Hotel
SURREY
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Very Tired, Poor Service in Hotel, Spa Lovely”
2 of 5 bubbles Reviewed 30 April 2013

Stayed weekend of 27th April. Impressive building with the history ripped out of it unfortunately. Small bar that was under-staffed, could have waited all day in the drawing room waiting to be served and had to go to find someone. Bedroom was very tired, small details such as bath panel not fixed properly to the bath and door latches which looked liked they had just been chissled out of the frame the day before, mainenance very poor. Evening meal was ok but breakfast was a nightmare, waiting for food to be replenished, large pieces of shell in the scrambled egg and a toaster that took forever to toast!
The spa was a pleasant experience and the staff were attentive and polite, main hotel could do with learning from the spa employees.

  • Stayed April 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank TOLLIESurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billesleymanor_gm, General Manager at Billesley Manor Hotel, responded to this review, 4 May 2013
Please accept my apologies that Billesley Manor was not as you had expected, your points will be considered and improvements made were necessary. If you would like to discuss this further please contact me directly at the Hotel. Best regards
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1,941 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (523)
Date | Rating
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  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Norwich, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 29 April 2013

Stayed at this hotel for 2 nights on return from our holiday in North Devon, the location suited us as it is close to lovely Stratford and about half way home. We enjoyed a short stay several years ago and were not disappointed this time. Our room was large and modern, the breakfast was excellent and the staff very friendly, all in all a trouble free stay and a nice end to our holiday.

Room Tip: We had our dog with us and they allocate dog owners to the converted barns rooms adjacent to the mai...
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  • Stayed April 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maymont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billesleymanor_gm, General Manager at Billesley Manor Hotel, responded to this review, 4 May 2013
Thank you for your lovely review, I am pleased that you enjoyed your stay. I hope to welcome you back soon.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 29 April 2013

Although there was nothing really terrible about this place it needs to lookat a few things....the redecorations are tired, the breakfast buffett wasnt great with a dodgy toaster machine with mouldy brown bread and self service with lots of hanging around waiting for them to replensish stocks. The waiting staff were lovely but both the restaurant manager and receptionist need some customer service training ! The rooms are a good size but the shower was dribbling water. The Spa girls were lovely but its hard to relax as the rooms are right by the entrance to the pool and the doors are constantly slamming also the spa rooms needed a clean...i could write my name in the dust on the glass shelves.
I dont normally write negative reviews but if they are not aware of the problems then they cant address them.

  • Stayed April 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank shirleytrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billesleymanor_gm, General Manager at Billesley Manor Hotel, responded to this review, 4 May 2013
I am sorry if you found the hotel tired in places, we do have an ongoing redecoration plan. Your comments have been passed to the team and our continuous review of Guest Service will address the issues you have relayed. Please accept my apologies that the service was not to our usual high standards. I believe you have contact me directly regarding this. Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wolverhampton, United Kingdom
Level Contributor
72 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 27 April 2013

taken here as a surprise birthday treat for a 2 night stay - fab large room, with four poster bed. Huge bathroom too. Had a lovely hot stones massage too. There was a mix-up with another of my party's spa bookings, which was a shame (for them!). Good breakfast, good choice and individually cooked to order, hot breakfast. Very enjoyable evening meal too, although didn't have my first choice of wine (rioja) but the merlot was acceptable. Thoroughly enjoyed our stay.

Room Tip: Rooms 3 or 4, although any of the bedrooms in the old part of the Manor looked good.
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  • Stayed April 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mattsmom22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billesleymanor_gm, General Manager at Billesley Manor Hotel, responded to this review, 4 May 2013
Great review, thank you. I am pleased that you enjoyed your stay, apologies for the Rioja running out and for any mix up with Spa treatments. I hope to welcome you back again soon. Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
1 review
5 of 5 bubbles Reviewed 21 April 2013

Have stayed at this hotel some years ago, a number of times. Returned March 2013 for special occasion - hoping the hotel hadn't changed too much. We were treated exceedingly well! Staff excellent and our stay was made 'special' Our room I suspect, was one of their very top rooms in the old manor Room 4 - spacious, luxurious and a place you didn't want to leave. Our past stays in Rooms 1 and 16 were good but this was even better! The restaurant so atmospheric; good food; attentive but not over-powering staff. Great rural location and near enough to Stratford for the best of all worlds. Didn't want to leave and can't wait to go back.

  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 1snipecassie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billesleymanor_gm, General Manager at Billesley Manor Hotel, responded to this review, 4 May 2013
Thank you for your excellent review, I am so pleased that you enjoyed yet another visit to Billesley Manor. The team and I look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winchester
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 April 2013

My partner and I stayed at Billesley Manor for a night in March 2013 while visiting Warwick and Stratford. Firstly the building is absolutely stunning, we would have loved to have been able to have a proper walk around the grounds if the weather had been nicer! We requested a deluxe double including breakfast and were given the key to Room 4 in the main building. This room is AMAZING. It is absolutely HUGE with a four-poster bed, fireplace, large bathroom and original oak panelling (including a secret cupboard!!!). The bar area downstairs was lovely and cosy, and the food in the restaurant was stunning. Lovely peaceful, historic place to stay and less that 10 minutes from Stratford. We will definately be staying again.

  • Stayed March 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gorman89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billesleymanor_gm, General Manager at Billesley Manor Hotel, responded to this review, 4 May 2013
Thank you for your wonderful review, I look forward to welcoming you back soon. Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
llandudno
Level Contributor
92 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 15 April 2013

My daughter and I stayed here for one night with a Travelzoo deal. We thought it was excellent value for money and we really enjoyed our stay. The room was spacious, clean and it had a lovely bathroom. We were opposite the swimming pool, which meant we could put on our complimentary bath robes and walk across. The evening meal was fabulous and it was good to see the restaurant so full. The breakfast was just as good. It is a lovely old hotel with nice grounds, we can't wait to return

Room Tip: I would imagine all the rooms are good and all slightly different. It is one of the quietest hotels...
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  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank goodviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billesleymanor_gm, General Manager at Billesley Manor Hotel, responded to this review, 25 April 2013
I am pleased to read that you had a great value deal and thoroughly enjoyed the experience. Look at our website for more great deals. Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Billesley Manor Hotel

Property: Billesley Manor Hotel
Address: Billesley | Near Alcester, Stratford-upon-Avon B49 6NF, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Stratford-upon-Avon
#9 Luxury Hotel in Stratford-upon-Avon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Billesley Manor Hotel 4*
Number of rooms: 72
Official Description (provided by the hotel):
The 16th Century, four-star Billesley Manor Hotel has 72 bedrooms and sits in 11 acres of beautiful countryside just outside the medieval town of Stratford-Upon-Avon. Visit the Royal Shakespeare Theatre, discover the myths and magic of Warwick Castle, then enjoy a quiet moment in the hotel’s library, where legend claims that Shakespeare penned As You Like It.A beautiful country retreat with a Health & Leisure Club that features an indoor pool and outdoor tennis court. The hotel also has a listed 100-year-old topiary garden and fountain. The 2 AA Rosette Stuart Restaurant serves modern British food made from seasonal, local produce. ... more   less 
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Also Known As:
Barcelo Stratford Upon Avon
Stratford Upon Avon Barcelo

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